1. Parikshit Rai
Mobile: +917899512137
E-mail: legolasrai@yahoo.com
Seeking for a challenging position in an Organization where I can use all of my
experience and prove to be an asset to the company. And to contribute towards
organizational goal and upgrade my knowledge
Professional Experience
 More than 2 years of experience in Customer Service billing & Title Closer.
 Possess excellent interpersonal, communication and organizational skills with proven abilities in
training, development, customer relationship. . Work well independently as well as part of a team.
 Proficient in building dedicated teams for running successful process operations with proven ability of
achieving service delivery / organizational targets
General Skills
 Strong verbal and written communication skills
 A team player capable of forming productive working relationships at all levels
Major Strength
 Result oriented approach
 Self-motivation
 Dedication and Teamwork
 Confident and honest
 Ready to accept challenges
Organizational Experience
Infosys BPO Ltd.
Position - Customer Service Representative (Billing, ISP) Dec'11 - March '13
Quality customer service on billing, sales & complaints. Assisting Team Leader by taking escalation calls
whenever required. Retaining existing customer and selling new contracts, Handled complex billing
queries including complaints and feedback, working offline and resolving customer's query .
Altisource
Position – Title Closer(Settlement Agent/Mortgage) April‘15 – Till Date
Effectively managed final steps of closing process mitigate risk and errors in order to achieve timely and
efficient closings. Maintained the highest standard of customer service, while ensuring compliance to
company's policies and procedures, as well as RESPA/TRID regulations.. Prepared HUD/CD/Settlement
Statements and other closing documents. Handled cash and loan closing. Create wire initiation and
transmit disbursement of funds on closed loans. Managed client services by scheduling the closing
between the borrower and the closing agent assuring quality customer service. Verify accuracy and
consistency of specifications on documents, such as title commitment, deed, loan documents and
insurance forms etc.
________________________________________________________________________________
Achievements

2.  Received Appreciation Certificate for Excellent Customer Service from one of our clients
Education:
Graduate from North Bengal University in the Year 2011
Higher Secondary School Certificate from West Bengal Council of Higher Secondary Education
Secondary School Certificate from West Bengal Board of Secondary Education
Personal Details
DOB : 27/05/1990
Marital Status : Single
Address : Nagri Farm T.E. , P.O. Nagri Spur, Dist: Darjeeling
West Bengal 734215
Place: Bangalore [Parikshit Rai]