1. GGARYARY J. AJ. ASSALONESSALONE
484.612.8968  109 Burnside Avenue  West Norriton, PA 19403  Gassalone@aol.com
SSUMMARYUMMARY OFOF QUALIFICATIONSQUALIFICATIONS
Experienced and well-rounded professional with exceptional analytical, relationship building and leadership skill
set. Dedicated and driven through goal setting and initiative.
PPROFESSIONALROFESSIONAL EEXPERIENCEXPERIENCE
USM SERVICES , INC., NORRISTOWN, PA
ACCOUNT MANAGER/COORDINATOR JULY 2005 –
JANUARY 2017
USM is a leading interior and exterior facility maintenance provider to retail and corporate chains. Managed
the service schedule of multiple vendors for multiple accounts in a high volume enviornment. Documented all
notes/issues/escalations in company’s work order management system. Resolved service issues with customers
and suppliers when applicable and escalates when appropriate. Managed recurring services and their statuses
as well as all additional customer requests, from obtaining quotes and writing proposals to service completion
and verification. Reviewed daily Integrated Voice Response (IVR) reporting for exceptions and addresses with
appropriate parties via telephone and email. Communicated with the customer via Google.doc, Angus and
Service Channel. Reviewed and analyzed field inspection reports submitted by field associates and entered
appropriate work orders for issues, and reconciled billing into company database.
• US Bank Account - Managed the national janitorial program ($4mm), overseeing 450 bank branches, in
the mid west to California territory. Managed the day to day business and communication between 13
US Bank property managers, 39 contractors, and USM area managers. Manage special services totaling
$200K on a yearly basis and emergency service needs for account by identifying, contacting and
scheduling a contractor as needed.
• A & P Supermarket Account – Managed the preventative maintenance service schedule ($4mm) for all
stores located in CT, NY, NJ, PA, and DE.
• FedEx Kinko’s Account – Project Manager for account roll-out phase. Confirm all FedEx Kinko’s
store managers have been notified of the corporate mandate maintenance program and be available to
answer all questions related to the program and procedures. Collecting the names and contact
information of all exisiting FedEx Kinko’s contractors from store management. Responsible for
terminating all exisiting FedEx Kinko’s janitorial contractors and confirming receipt of such notice.
Identify any location under current contract, understanding the ternmination agreements of those
contracts, seek resolution to terminate those contracts, and report buy out costs and start dates.
American Business Financial Services, Philadelphia, PA March 2004 – July 2005
Secondary Marketing Associate
Managed subprime whole loan sales to investors. Accountable for establishing and maintaining investor
relationships. Duties include due diligence, negotiating conditions and delivery of collateral. Final document
review and packaging of loans for sale and delivery to investors.

2. Wilmington Finance, Plymouth Meeting, PA October 2003 – February 2004
Secondary Marketing Associate
Managed assigned whole loan sales to CitiFinancial, GMAC, Household Finance, and Soverign Bank.
Consistantly traded $50 - $100 mm per month. Responsibilities included managing due diligence, collateral
review, funding schedule, and post sale follow up. Negotiated non-purchase loans, conditions and repriced
non-purchase loans. Final document review and packaging loans for sale and delivery to investors.
Creve Coeur Mortgage, St. Louis, MO April 2003 – September 2004
Wholesale Account Executive
Responsible for soliciting subprime mortgage brokers within the Philadelphia area to prequalify, approve, and
close non-conforming residential loans. Duties included analyzing credit, income and assets to ensure loans
meet guidelines.
Washington Mutual, Blue Bell, PA February 1999 - March 2003
Mortgage Loan Consultant
Originate first and second mortgages by soliciting realtors, financial planners, accountants, and builders.
Partnered with local realtor and financial planner to conduct divorce seminars to generate business.
Thorngate Uniforms, Inc., Norristown, PA March 1985 – July 1998
Account Manager
Responsible for managing and sales for the US Marine Corps, Veterans of Foreign Wars, American Legion
and commercial airline pilot uniform accounts. Hired, trained, and managed sales and customer service, as
well as, inventory control and shipping and receiving. Duties included business planning, account development
and sales promotions.
EE DUCATIONDUCATION
PHILADELPHIA UNIVERSITY 1988
Bachelor of Science, Marketing