1. Sue Bingham
Livonia, MI USA 48150
734-469-8030
sue_bingham44@yahoo.com
OBJECTIVE:
Customer Service Representative/Sales Coordinator
WORK EXPERIENCE:
Cequent Performance Products, Plymouth, MI USA 04/1999 -04/2009
Customer Service Representative
HIGHLIGHTS OF QUALIFICATIONS
* Expert knowledge and abilities in written communication.
* A patient listener who fully focuses on speakers and understands a variety of accents.
* Organized and detail-oriented; knack for understanding procedures and logistics.
* Strong skills in time management, prioritizing tasks, and meeting deadlines.
RELEVANT EXPERIENCE
Communication & People Skills:
* Consistently maintain a positive attitude and enjoy helping people.
* Articulate and very effective working with people of different backgrounds and
temperaments.
* Exceptional command of the English language with strong written skills.
* Cooperatively work with others to produce and deliver required work.
Organization & Time Management:
* A problem solver who quickly grasps complex situations and turns them into
manageable tasks.
* Produce quality work even when under extreme time pressure and deadlines.
* Proven ability to understand and follow complex instructions to successful conclusions.
* Many years of experience successfully managing and organizing personal time and
workload.
Technical Skills:
* Very accurate and rapid keyboarder.
Daily Duties:
* Answering all general customer service calls.
* Provide some Technical assistance for issues with products.
* Enter in cases for return/shipping errors-reship product if needed or enter a credit/debit
memo.
* Enter all orders into ERP system (QAD)
* Assisted with yearly inventory at the local warehouse, including counting and data
entry.

2. Cequent Performance Products, Plymouth, Michigan 04/2009 - 04/2011
Offline Team Coordinator
Daily Duties:
* Managed a team of 8 customer service representative overseas, and 2 representatives
in-house.
* Managed all offline duties, including all order entry for faxed orders.
* Handled high-end account- Order entry, entering in cases for shipping/warranty issues
– reship if needed or credit/debit memo.
Cequent Performance Products, Plymouth, Michigan 04/2011 - 11/2014
VIP Customer Service Representative
Daily Duties:
* Provided high quality support to 20 specialty accounts.
* Provided a weekly/and or monthly backorder reports with ETA dates.
 Worked with MRP staff to ensure stock availability for customers or dates of
availability.
 Order entry/ and or double check of daily orders.
 Research lost shipments, enter cases for credits/debits, reship product if needed
from shipping errors, provide POD’s for customer who request them. Also assist
other team members with their caseloads.
 Managed the EDI customers within my group of customers.
 Thorough knowledge of ERP system (QAD)
 Answered VIP and general call center calls.
Panasonic Automotive, Farmington Hills, Michigan 01/2015 – Present
Sales Coordinator II
Daily Duties:
 Process/enter EDI repository’s for 16 level one tiers through CCore system.
 Process credits and debits for unbilled, quality issues and returns in Glovia
system.
 Set up new parts, new ship to addresses in Serena.
 Process returns and GPIRS orders in Covisint system through Ford.
 Maintained trial logs and credit/debit logs
 Assist the credit department with research on credits and debits for the Ford team.
 Assist co-workers with extra duties.

3. EDUCATION
The Art Institute of Michigan Novi, Michigan 2010-Present
Bachelors Degree in Digital Photography, GPA: 3.7
Schoolcraft College Livonia, Michigan 2007 -2010
Associates in Marketing and Applied Management, GPA: 4.0
Phi Theta Kappa
Dean's List
SKILLS
* MS Office Suite
* Adobe CS6
* Enterprise Resource Planning system (QAD)
 CCore
 Serena
 Glovia
 Covisint
References:
1. Diane Malinowski
Buyer/Planner, Keystone Automotive Operations, Inc.
570-603-2653
Personal
2. Phil Sizemore
Manager, Bebe Stores Inc.
239-949-1516
Professional
3. Evelyn Hoot
Customer Service Rep, State of Ohio
216-338-5276
Personal
4. David Tallieu
Director, International Assoc of LI
734-656-3028
dtallieu@cequentgroup.com
Professional