My goals and accomplishments.

1. William Hargrove
2060 West Magna Carta Place Home: (225) 926-3936
Baton Rouge, Louisiana 70815 Cell: (225) 270-1292
lennyhargrove@yahoo.com
Skills
 Experience Configuring and Installing
Windows Workstations XP, 7, 8, 10
 Experience with Fedora 23
 Mac OS X v.10.10 & v.10.11
 Excellent Customer Service
 Hardware Assembly, Repairs & Troubleshooting
 Microsoft Office 365
Education
ITT Technical Institute,Baton Rouge, LA
Bachelor of Science in Information Systems and Cybersecurity - June 2015
Associate of Science in Network Systems Administration – June 2013
Relevant Coursework
 Computer Structure and Logic
 Windows Client-Server Networking
 Linux Operating System
 Information Security
 Networking
Experience
MurTek/Pomeroy, Baton Rouge, LA December 7th
,2015
Goodyear COWD Refresh/Temp Employment
 Unboxing and setting up new equipment
 Configuring new PC’s and laptops at each location
 Transferring data from Goodyear Associates current system to new System
 Setting up printers on each PC
 Consolidating uninstalled equipment for return
Adecco,Port Allen, La November 2015
Assistance Repair Technician
 Helping the technicians getting the necessary parts to get the job done.
Mindcreek Inc., Baton Rouge, LA September 16 – 18, 2015
Helpdesk (Louisiana Cardiology & Associates)/Temp Employment
 Helping employees with technical issues.
Sparkhound, Baton Rouge, LA ` August 12-28, 2014
AssetManagement (Blue Cross)/Temp Employment
 Scanning asset tags into the system to keep track of where the computers are going into each
department.
Migration (Blue Cross)/Temp Employment September 2014
 Moving computers from one workstation to another.
Nerdworks Computng, Baton Rouge, LA April 2014 – June 2014
Bench Technician
 Continuing Education.
 Maintained confidentiality customer information.
 Assessed system requirements; to acquired needed components; completing installation; installed and
configured new hardware and software; user acceptance testing.
 Running software to help fix certain problems that cannot be done manually
 Documented repairs, configurations, upgrades.
 Maintains report with customers by examining complaints; identifying solutions; suggesting improved
methods and techniques; recommending system improvements.
 Malware removal and defense.

2. ITT Technical Institute, Baton Rouge, LA September 2012 – March 2014
Work Study Program August 2014 – June 2015
 Network Installation and Cabling
 Deploy Computers and Workstations
 Printer Support Maintenance
 Clerical Duties
 Hardware/Software Diagnosis and Troubleshooting
 Computer Maintenance
 Fix Projectors
 Laptop Issues
 Any other duties were assigned by the SST