Chatbot the New era in mobile technology!
What are chatbots?
Why are they such a big
How do they work?
Anything is possible
How to build a chatbot?
Chatbot the New era?
What are Chatbots?
A chatbot is a service, powered
intelligence, that you interact
with via a chat interface.
THE CHATBOT OPPORTUNITY
People are using messenger apps more than they are using social networks.
Messaging AppsSocial Networking Apps
How Chatbots Work?
Chatbot that functions
based on rules
Chatbot that functions using
“Anything is possible”
Chatbots are based on
artiﬁcial intelligence and
powered services that you interface
with via a messenger product.
“Everyone going after AI to try make
this scale seems a little too soon.
Texting to a computer that doesn’t
understand many things you are
saying can be very aggravating.
So be careful early not to over
promise, and give users guard rails.”
How To Build Chatbots?
“The diﬃculty in building a chatbot is less
a technical one and more an issue of
user experience. The most successful bots
will be the ones that users want to
come back to regularly and that provide
Bots and humans are
good at diﬀerent things
Computers are amazing at
Humans on the other hand
aren’t great at computation
but are amazing at understanding
Humans like talking
Goal is to make it indistinguishable
when you’re talking to a bot
versus a human. But people
like talking to people.
The Next Phase Of UX:
Designing Chatbot Personalities
When the conversation is the interface, experience design
is all about crafting the right words
Design is a
Conversational interfaces have
created products that facilitate
conversations not just between
two people, but between a
person and a service?
“Personality is the
Why open and close a bunch of
apps on your phone to get stuﬀ
done when you can invoke
a text-message-like window
and just say what you want
done to a chatbot? Well, here’s
one reason: what if the bot is
annoying or tedious to talk to? warply
“The necessity of ux
in contrast with design”
“Conversational interface design it’s
a new era in technology. The most
important procedure concerning this
necessity is UX sector.”
“First, rethink "designer”
The whole idea of creating
a character, and thinking very
technically about the way speciﬁc
words or groupings of words can
make people react and respond
Where Are We Today?
Where Are We Heading?
With technology evolving and language
recognition and processing improving
we are on a path that could make
interaction with digital services more
intuitive, more accessible and more
eﬃcient — through conversational
Pairing new technologies with human assistants will result in
tremendous new products which promise to enhance our lives.
Humans, AI and the User Interface of the Future
What Is It Good For?
When There’s One Goal and
Too Many Options
When Data Collection Is Easy
But Analysis Is Hard
When It Feels Like a Friend
When There’s One Goal
and Too Many Options
Carat, a global media agency
“41% of people feel overwhelmed by
the wealth of choices on the web
making it hard for them to make
When Data Collection Is
Easy But Analysis Is Hard
When I book my travel on Native, my
assistant already knows the balance
of my various frequent ﬂyer
programs and can suggest ﬂying
one airline over another so I can
claim a free ﬂight on my next trip.
When It Feels Like a Friend
Working with an assistant through
a conversational interface should
feel like interacting with a friend.
What Are Chatbots and How Will They Change Our Lives?
Chatbots And The Future Of
Our daily routine
Chat bots aﬀects
"There's a huge opportunity for
companies to engage with
customers in new ways
and in the place they spend the
24 / 7
In Real Time
Fully scalable customer service.
This could be particularly useful
forsmaller companies with limited
human capital, which could use
chatbots to engage with more
consumers without allocating
“Bots will help streamline
operations, automate tasks and
eventually start using cognitive
learning to transform the business
decisions we make, the speed at
which work can be delivered and
possibly the very nature of our jobs."
How chatbots can help
Chat bots is a real ecosystem
Chatbots learn what YOU like
by utilizing new logic technology
and your history. It works to provide
a natural interaction that
compliments your life
not interrupt it.
How Will They Change
Our daily routine?
“ The future and a diﬀerent
approach for communication ”
See you next time guys ...
the end ...