7. “Everyone going after AI to try make
this scale seems a little too soon.
Texting to a computer that doesn’t
understand many things you are
saying can be very aggravating.
So be careful early not to over
promise, and give users guard rails.”
8. How To Build Chatbots?
“The diﬃculty in building a chatbot is less
a technical one and more an issue of
user experience. The most successful bots
will be the ones that users want to
come back to regularly and that provide
10. Bots and humans are
good at diﬀerent things
Computers are amazing at
Humans on the other hand
aren’t great at computation
but are amazing at understanding
11. Humans like talking
Goal is to make it indistinguishable
when you’re talking to a bot
versus a human. But people
like talking to people.
12. The Next Phase Of UX:
Designing Chatbot Personalities
When the conversation is the interface, experience design
is all about crafting the right words
13. Design is a
Conversational interfaces have
created products that facilitate
conversations not just between
two people, but between a
person and a service?
14. “Personality is the
Why open and close a bunch of
apps on your phone to get stuﬀ
done when you can invoke
a text-message-like window
and just say what you want
done to a chatbot? Well, here’s
one reason: what if the bot is
annoying or tedious to talk to? warply
15. “The necessity of ux
in contrast with design”
“Conversational interface design it’s
a new era in technology. The most
important procedure concerning this
necessity is UX sector.”
16. “First, rethink "designer”
The whole idea of creating
a character, and thinking very
technically about the way speciﬁc
words or groupings of words can
make people react and respond
17. Where Are We Today?
Where Are We Heading?
With technology evolving and language
recognition and processing improving
we are on a path that could make
interaction with digital services more
intuitive, more accessible and more
eﬃcient — through conversational
18. Pairing new technologies with human assistants will result in
tremendous new products which promise to enhance our lives.
Humans, AI and the User Interface of the Future
19. What Is It Good For?
When There’s One Goal and
Too Many Options
When Data Collection Is Easy
But Analysis Is Hard
When It Feels Like a Friend
20. When There’s One Goal
and Too Many Options
Carat, a global media agency
“41% of people feel overwhelmed by
the wealth of choices on the web
making it hard for them to make
21. When Data Collection Is
Easy But Analysis Is Hard
When I book my travel on Native, my
assistant already knows the balance
of my various frequent ﬂyer
programs and can suggest ﬂying
one airline over another so I can
claim a free ﬂight on my next trip.
22. When It Feels Like a Friend
Working with an assistant through
a conversational interface should
feel like interacting with a friend.
23. What Are Chatbots and How Will They Change Our Lives?
Chatbots And The Future Of
26. "There's a huge opportunity for
companies to engage with
customers in new ways
and in the place they spend the
24 / 7
In Real Time
27. Fully scalable customer service.
This could be particularly useful
forsmaller companies with limited
human capital, which could use
chatbots to engage with more
consumers without allocating
28. “Bots will help streamline
operations, automate tasks and
eventually start using cognitive
learning to transform the business
decisions we make, the speed at
which work can be delivered and
possibly the very nature of our jobs."
How chatbots can help
29. Chat bots is a real ecosystem
Chatbots learn what YOU like
by utilizing new logic technology
and your history. It works to provide
a natural interaction that
compliments your life
not interrupt it.
How Will They Change
Our daily routine?
30. “ The future and a diﬀerent
approach for communication ”