Dutch Police Chatbot

How the Dutch Police
became “Chatbot” interactive
Soham Dasgupta
Jan Willem van Doornspeek

2Copyright © 2017 Capgemini and Sogeti. All Rights Reserved
OUGN | 10th March, 2016
Who are we?
Soham
Dasgupta
11 years in IT. UI and Mobile Apps designer
and architect. Working with Oracle
Techonlogies since 2006. Blogger and
Technology enthusiastic.
Senior Consultant | ADF/Java/JavaScript
soham.dasgupta@capgemini.com
Capgemini Netherlands
Jan Willem
Doornspeek
20 years IT experience of which 16 within
Capgemini
Executed several Oracle ApEx projects in London
for the Financial Conduct Authority and Dutch
Government departments
Currently working on the development of the
Dutch police website and police apps and chatbot
technology
Senior Consultant | Information Analyst
janwillem.van.doornspeek@capgemini.com
Capgemini Netherlands

Chatbots are a new and exciting channel for communication with customers.
Oracle delivers a new platform for chatbots, enabling deployment in a roadmap type of way.

Chatbots are virtual users that simulate
a conversation with another human.

What is a Chatbot
 A chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact
with via a chat interface.
 Examples :
• Weather bot
• Grocery bot
• News bot
• Personal finance bot
• Scheduling bot

Why does anyone care about chatbots?
https://chatbotsmagazine.com/

Types of chatbot
 REACTIVE
 SCHEDULED
 PREDICTIVE

Chatbots scale

Chatbot Industry Momentum

Police figures
+/- 1.000.000 visitors per month
+/- 500.000 calls per month

Use of Social media in the Netherlands

Chatbot for the police
Chatbots provide the citizens with an extra simplified channel
to communicate with the police, and provide the police with
faster insight in criminal activities

Politie.nl

Current online reporting proces

Benefits
 Additional accessible channel next to Politie.nl
 Provide the Police insight into what is happening to the people
 Organizational benefits

Chatbot functionalities
Menu driven
Intelligence

Demo

Enable Conversations Thru Popular Messaging Apps
Quick and easy way to expose bots over various messaging channels

The Oracle Chatbot
 Oracle delivered a chatbot solution
as part of their PaaS offering
 Now this application is deployed on
Mobile Cloud Services (MCS) and
the Applicaton Container Cloud
Services (ACCS)
 Q3 2017 this solution will be
delivered as a separate Chatbot
Cloud Service
Face
book
Slack
Chatbot message platform
…
Chatbot Engine
Chatbot Components
Cloud
systems
On-prem
system
Chat Channel
Oracle
Chatbot
Application
Back-end
systems
ACCS
MCS

The Oracle Chatbot - architecture
Face
book
Slack
Chatbot message platform
…
Chatbot Engine
Chatbot Components
Cloud
systems
On-prem
system
Chat Channel
Oracle
Chatbot
Application
Back-end
systems
Channels through which end-users
can communicate
The translation engine through
which messages are passed on
to the different chat channels
The core part of the chatbot
application responsible for the
conversation with the end-user
Communication to the back-end
systems, enabling in-flight data
enrichment of conversation
The back-end systems, whether
cloud or on-premise based
ACCS
MCS
Applicaton
Container Cloud
Services (ACCS)
Mobile Cloud
Services (MCS)

Why Oracle for Bots?

Oracle IBCS

Oracle IBCS : AI Flow

www.sogeti.com
www.capgemini.com
The information contained in this presentation is proprietary. It is for intermediary use only.
Copyright © 2015 Capgemini and Sogeti. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
No part of this presentation may be modified, deleted or expanded by any process or means without prior written permission from Capgemini.
About Capgemini and Sogeti
Now with 180,000 people in over 40 countries, Capgemini is one of the world's
foremost providers of consulting, technology and outsourcing services. The Group
reported 2014 global revenues of EUR 10.573 billion. Together with its clients,
Capgemini creates and delivers business, technology and digital solutions that fit
their needs, enabling them to achieve innovation and competitiveness. A deeply
multicultural organization, Capgemini has developed its own way of working, the
Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide
delivery model. Learn more about us at www.capgemini.com.
Sogeti is a leading provider of technology and software testing, specializing in
Application, Infrastructure and Engineering Services. Sogeti offers cutting-edge
solutions around Testing, Business Intelligence & Analytics, Mobile, Cloud and
Cyber Security. Sogeti brings together more than 20,000 professionals in 15
countries and has a strong local presence in over 100 locations in Europe, USA
and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the
Paris Stock Exchange.

Dutch Police Chatbot

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