This document discusses how businesses can use chatbots to improve customer engagement. It provides examples of how chatbots can be used in industries like banking, travel, insurance, and healthcare to automate tasks, understand customer behavior, and provide personalized support across multiple channels. The document also describes common chatbot uses cases, how analytics from chatbot interactions can provide insights, and introduces an order tracking, travel, and government information chatbot. It discusses the chatbot development process and introduces a company that helps businesses build chatbots.

1. Hello there! We help businesses
deliver a compelling digital
experience to their customers.
Select one of the domains below
to understand how you can
leverage bots to make the best
use of them in a particular
business.
Would you like to learn more
about how Bots in particular can
give you that edge over the
competition?
The Rise of
Chatbots
Why businesses should embrace conversational bots for better
customer engagement and generate new revenue streams.

2. It could be powered by rules
and sometimes artificial
intelligence, depending upon
how complex or easy are the
business scenarios where it
needs to be deployed.
Automate Your Business With
Chatbots
A chatbot is a conversational
application that resides in a
messaging platform like Facebook
Messenger, Skype, Slack, Telegram
and others.
Why Chatbots for
Your Business
Bots Can Reduce Customers’ Efforts:
Bots help customers complete tasks, personally guide purchases, and deliver real-time services.
Bots Are Intelligent Enough To Understand Customer Behavior:
Bots understand customers’ behavior over a period of time and use this data to anticipate future
needs; thereby, building a deep relationship with them and promote loyalty.
Bot Are More Personalized As A Medium Than Social Media:
People are now spending more time in messaging apps than on social media.
Rising Need For Customer Support Channels:
By 2018, six billion connected devices will proactively ask for support. (Gartner)
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3. Featured Chatbot
Use Cases
Mobile Messaging Is Expected To Rise Exponentially:
By 2020, smart agents will manage 40% of mobile interactions. (Gartner)
Bots Provide An Additional Channel For Customer Interaction:
Provide additional sales and support channel to cross-sell, up-sell and support customers in
real-time.
Banking and Financial services:
Bots can help automate tasks like everyday payments, transactions, balance�updates,�fraud
remediation and policy changes�into simple voice or text exchanges.
Travel and Hospitality:
Bots can help customers plan and book their trips; use customers data to push personalized
offers based on their browsing history and preferences.
Insurance:
Customers can use bots to receive�personalized quotes in real-time based on their needs. Bots
can help eliminate friction in processes pertaining to claims.
Healthcare:
Patients can leverage bots to get�appointment details, and receive personal updates based on
treatment history. Bots can help connect patients with the relevant professionals directly via
EMR-to-patient portal connectivity.
Employee Engagement:
Support your workforce by instant query resolution through Bots, manage polls, manage
expectations and cut attrition.
Content Distribution and News:
Push news content to your customers based on preferences, understand behavioral trends,
unleash predictive content delivery.
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4. Gain new Insights with
Bot Analytics
Learn Customer Behavior
By capturing the customer interaction data, bots can help you understand how customers
interact with your business.
Enhance Conversations Through Analytics
You can enhance the responses of your bot by using analytics through previous conversations.
Improve Engagement
Analytics can help you drive brand discovery and engagement.
Leverage Data captured by Bots to gain new insights into your customer behaviour and to
understand what they love or hate about your business.

5. Allows customers to track status of
their orders in real-time and
provides related purchase offers
simultaneously.
Featured Chatbot
Order Tracking Bot
It will tell you the exact status of your
order without redirecting you to any
other web pages.
You will also know the estimated date
of delivery for the ordered product here.
4 billion
users are on
messaging apps

6. Plan your trip to your desired
destination using travel assistant
bot.
Featured Chatbot
Travel Assistant Bot
It will search all relevant travel
destinations for you, as per requirement.
It will tell you about the hotel and
transit options in your desired
destination.
It will also help you know the favourite
places to visit.
18,000+
chatbots running on
Facebook Messenger

7. Featured Chatbot
NaMo Bot
It is a script-based Chatbot
available on Facebook Messenger.
It includes quotes from Modi’s speeches,
excerpts from his most famous
speeches, Pragati meetings, Minutes of
Meetings he held and Mann Ki Baat
podcasts. It also provides access to
categorized information spread across
social media channels.
Allows access to information in a chat
format rather than asking for keywords
for each search.
The information provided to the user
has a human touch which scores over a
search engine.
It shows limited and most relevant
information at a given point of time. This
helps prevent information overload and
allows seamless access to the desired
information.
It brings information from multiple
platforms and social media channels at
a single platform and saves users’ time
and efforts.
20,000+
chatbots are
running on KIK

8. The
Process
APIs
Cloud Based
Systems
On-premise
Systems
Channel
Adapter
NLP Engine Configuration
Tasks Authentication
Skype Facebook Slack Telegram

9. About
Net Solutions
We help organizations accelerate
Digital Transformation and
start-ups build software products
using disruptive technologies in
Web, Mobile, Analytics and Cloud.
Why
Net Solutions
Proficiency in bot
strategy and
roadmap.
Expertise in delivering
user experience
and technology
aspects of bots.
Over 16 years of
experience in
delivering
consumer facing
and enterprise
applications.
Expertise in improving
experience and
engagement for your
customers.
Compliance to best
outsourcing practices
like CMMI and ISO.
Certified Microsoft
Gold Partner.
We also build omni-channel
digital experiences using
emerging technologies.

10. Our
Clients

11. Contact Us
Share the bot requirements for your business and we will help you launch bots on platforms
where your customers hang around.
E-Mail
info@netsolutionsindia.com
Phone
+91 (172)-431-5000
INDIA
Address
Site No. 15, Rajiv Gandhi
Technology Park,
Chandigarh UT, 160101,
INDIA
Address
86-90
Paul Street,
London, EC2A 4NE, UK
E-Mail
info@engage.digital
Phone
+44 (208)-004-6688
UNITED KINGDOM
E-Mail
info@netsolutionshq.com
Phone
+1-416-720-1790
+1-647-296-0739
NORTH AMERICA
Address
111 Queen Street East
South Building,
Suite 450 Toronto, ON
M5C 1S2 Canada