The document discusses the rise of chatbots and their potential impact on digital communications. It notes that chatbots offer a natural way for users to interact with companies through messaging apps and can replace some app functionality. Mobile network operators can leverage chatbots by integrating them into messaging gateways and exposing APIs to enable third-party bot development and services. This allows operators to generate additional revenue streams and position themselves in the emerging chatbot landscape.
This presentation created for the APIdays Barcelona 2016 http://mediterranea.apidays.io offers you the business proposition of why — no matter what your API is — you should be considering turning it into a chatbot, connecting to a chatbot and just leveraging the omnipresence of messenger apps in our lives, as chatbots will take over mobile apps. Be the first to take advantage!
More info on the author Jennifer Riggins at http://ebranding.ninja
Messaging apps have surpassed social networks and they now aim to change the way brands communicate with consumers. An overview about the use cases and the technology that today is powering this once in a decade shift.
This presentation created for the APIdays Barcelona 2016 http://mediterranea.apidays.io offers you the business proposition of why — no matter what your API is — you should be considering turning it into a chatbot, connecting to a chatbot and just leveraging the omnipresence of messenger apps in our lives, as chatbots will take over mobile apps. Be the first to take advantage!
More info on the author Jennifer Riggins at http://ebranding.ninja
Messaging apps have surpassed social networks and they now aim to change the way brands communicate with consumers. An overview about the use cases and the technology that today is powering this once in a decade shift.
Bot will help chatting platform become more than just chit-chat tool. Online communication and technology are turning from “Mobile-first” into “AI-First”
In 2016, Facebook, Line and WeChat all introduce their Bot API integrated with their platforms. This make the world start interesting BOT more than ever. Beside, in F8 conference, Facebook tells that ~90% of our time on mobile is spent on email and messaging platforms and overtaken social network already.
The Chatbots Are Coming: A Guide to Chatbots, AI and Conversational InterfacesTWG
2016 is the year of all things conversational. Chatbots, suddenly, are everywhere. Driven by the explosion in popularity of messaging apps like Kik, Slack and Facebook Messenger, chatbots are quickly becoming a core part of the software product mix.
So does your business need a chatbot? This deck will help you understand the massive opportunity for companies who are bold enough to start building chatbots of their own.
(Already au fait with chatbots and looking for a software team to help you with yours? Skip to slide 47 to see some of the chatbots we've built at TWG for our clients and ourselves.)
This deck outlines some of the many bots making a splash in 2016 with basic bots automating old processes and more specialized bots starting to provide an emotional safety net hinting to untapped potential.
The Chatbot Imperative: Intelligence, Personalization and Utilitarian DesignCognizant
To boost business outcomes and deliver superior experiences, chatbots must quickly deliver responses that speak directly to individual human needs and apply meaningful responses to evolving requirements over time.
Using artificial intelligence and more specifically bots, in social media, communicating with customers and what its impact will be for humans in customer service.
Are chatbots the future of customer service?Oana Sav
Red Barrington, lead tutor at Oxford College of Marketing explains how chatbots are changing the future of customer service and dramatically impact upon customer experience in Bucharest at the "How to differentiate through customer experience event organized by Oxford College of Marketing and Marketing Institute in Bucharest.
Echatbots can help your website visitors to find what they are looking for. Any questions they have can immediately be answered, resulting in more leads and sales for your business.
Finance bots - The move toward conversational financeOrganic, Inc
2016 was a big year for chatbots and
the financial industry was no exception.
The landscape is growing both through
established brands working to evolve
the relationship with their base and 3rd
party solutions finding ways to fill gaps
the larger players haven’t yet
addressed.
Kata.ai - Artificial Intelligence in Indonesia through conversational chatbot...Chris Franke
Indonesia's text message-based virtual assistant company YesBoss has introduced a new platform called Kata.ai to bridge conversations between brands and customers using an artificial intelligence-based auto response system.
The new platform will be able to process informal conversations on popular messaging apps such as Line or other social media platforms, and connect consumers who want to complain, chat or buy certain products with the official accounts of corresponding companies.
The technology is reportedly more cost-efficient for brands, as it allows them to cut staff budget and offers an alternative approach to understand Indonesian consumers' behaviour.
For customers, the system might end the frustration of having to rely on outdated lists of frequently asked questions as they can now get instant feedback from the companies.
Kata.ai recently recruited a new tech adviser, Jim Geovedi, an Indonesian IT security expert based in the United Kingdom. Its holding company, YesBoss, has also recently appointed a new chief technology officer, Ahmad Rizqi Meydiarso, previously a system engineer at French aircraft manufacturer Airbus.
YesBoss' clients have included tech giant Microsoft, Telkom's telephone directory publisher subsidiary Infomedia Nusantara, and aCommerce — the local arm of a Thai online shopping site.
Xbots provides chatbot and conversational AI solutions for businesses, personalizing the customer experience. Businesses have an opportunity to capitalize on the chatbot opportunity, and build a presence where their customers are, messengers.
Visit us: www.xbots.ai
Contact: info@xbots.ai
Entering the Conversational Era with Chatbots for the EnterpriseAleisha McKeeby
Free on-demand webinar recording: https://kore.com/entering-conversational-era-webinar/
Turning hype into action for emerging technologies like conversational AI, chatbots, machine learning, and natural language can be confusing and intimidating, but it doesn’t have to be. We will tell you what other vendors won’t to help you break through the noise and get you on your way to successfully leading your company into the conversational era.
ChatBot Based Solutions by hizliYOL TechnologyAydin Ozcekic
What is ChatBot? Benefits of ChatBots. ChatBot Development process. ChatBot methodology. ChatBot Strategy. Chatbot use cases. ChatBot Development Tools.
Chatbots - What, Why and How? - Beerud ShethWithTheBest
Chat is the new mobile interface. 2.5 billion people have at least one messaging app such as Facebook messenger, whatsapp, and more. App boredom plus rise of messaging is driving a paradigm shift. Imagine ordering a cab, playing your favorite music, getting flight updates, buying new trainers all from within your favorite messaging app! Hear from the founder of world's leading bot platform- Gupshup and meet some really cool bots, created on his platform.
Beerud Sheth
AI Agent and Chatbot Trends For EnterprisesTeewee Ang
Renowned entrepreneurs and technologists including Mark Zuckerberg, Elon Musk and Reid Hoffman have recently declared their renewed interest in Artificial Intelligence (AI) projects. AI assistants and chatbots are fast becoming key AI applications. Read about the AI engines of chatbot and the key AI assistant trends in the enterprise and organisation.
Chatbots are transforming the banking industry. With recent advancements in machine learning, artificial intelligence and natural language processing, chatbots are more accurate than ever before. Banking chatbots have the potential to create deeper, insightful connections with customers, automate backend operations, and create friction-free banking experiences.
At Abe AI, we believe the future is conversational banking, powered by artificial intelligence and chatbots. But what exactly is a chatbot? How do they work? And why should banks be using them?
We’re glad you asked! We’ve broken down this buzzword into a helpful visual guide to how chatbots are revolutionizing digital banking.
Check out our infographic “Chatbots: The Future of Digital Banking” below and let us know what you think. And feel free to share or embed the image with the code at the end of this post.
Global Messaging Trends 2 - When are chatbots actually useful?Andrew Schorr
Put aside the hype, and there's a lot to get excited about for the future of chatbots. It's about decreased effort and real intelligence. Keynote address at CHat Shanghai Conference, September 2016.
Bot will help chatting platform become more than just chit-chat tool. Online communication and technology are turning from “Mobile-first” into “AI-First”
In 2016, Facebook, Line and WeChat all introduce their Bot API integrated with their platforms. This make the world start interesting BOT more than ever. Beside, in F8 conference, Facebook tells that ~90% of our time on mobile is spent on email and messaging platforms and overtaken social network already.
The Chatbots Are Coming: A Guide to Chatbots, AI and Conversational InterfacesTWG
2016 is the year of all things conversational. Chatbots, suddenly, are everywhere. Driven by the explosion in popularity of messaging apps like Kik, Slack and Facebook Messenger, chatbots are quickly becoming a core part of the software product mix.
So does your business need a chatbot? This deck will help you understand the massive opportunity for companies who are bold enough to start building chatbots of their own.
(Already au fait with chatbots and looking for a software team to help you with yours? Skip to slide 47 to see some of the chatbots we've built at TWG for our clients and ourselves.)
This deck outlines some of the many bots making a splash in 2016 with basic bots automating old processes and more specialized bots starting to provide an emotional safety net hinting to untapped potential.
The Chatbot Imperative: Intelligence, Personalization and Utilitarian DesignCognizant
To boost business outcomes and deliver superior experiences, chatbots must quickly deliver responses that speak directly to individual human needs and apply meaningful responses to evolving requirements over time.
Using artificial intelligence and more specifically bots, in social media, communicating with customers and what its impact will be for humans in customer service.
Are chatbots the future of customer service?Oana Sav
Red Barrington, lead tutor at Oxford College of Marketing explains how chatbots are changing the future of customer service and dramatically impact upon customer experience in Bucharest at the "How to differentiate through customer experience event organized by Oxford College of Marketing and Marketing Institute in Bucharest.
Echatbots can help your website visitors to find what they are looking for. Any questions they have can immediately be answered, resulting in more leads and sales for your business.
Finance bots - The move toward conversational financeOrganic, Inc
2016 was a big year for chatbots and
the financial industry was no exception.
The landscape is growing both through
established brands working to evolve
the relationship with their base and 3rd
party solutions finding ways to fill gaps
the larger players haven’t yet
addressed.
Kata.ai - Artificial Intelligence in Indonesia through conversational chatbot...Chris Franke
Indonesia's text message-based virtual assistant company YesBoss has introduced a new platform called Kata.ai to bridge conversations between brands and customers using an artificial intelligence-based auto response system.
The new platform will be able to process informal conversations on popular messaging apps such as Line or other social media platforms, and connect consumers who want to complain, chat or buy certain products with the official accounts of corresponding companies.
The technology is reportedly more cost-efficient for brands, as it allows them to cut staff budget and offers an alternative approach to understand Indonesian consumers' behaviour.
For customers, the system might end the frustration of having to rely on outdated lists of frequently asked questions as they can now get instant feedback from the companies.
Kata.ai recently recruited a new tech adviser, Jim Geovedi, an Indonesian IT security expert based in the United Kingdom. Its holding company, YesBoss, has also recently appointed a new chief technology officer, Ahmad Rizqi Meydiarso, previously a system engineer at French aircraft manufacturer Airbus.
YesBoss' clients have included tech giant Microsoft, Telkom's telephone directory publisher subsidiary Infomedia Nusantara, and aCommerce — the local arm of a Thai online shopping site.
Xbots provides chatbot and conversational AI solutions for businesses, personalizing the customer experience. Businesses have an opportunity to capitalize on the chatbot opportunity, and build a presence where their customers are, messengers.
Visit us: www.xbots.ai
Contact: info@xbots.ai
Entering the Conversational Era with Chatbots for the EnterpriseAleisha McKeeby
Free on-demand webinar recording: https://kore.com/entering-conversational-era-webinar/
Turning hype into action for emerging technologies like conversational AI, chatbots, machine learning, and natural language can be confusing and intimidating, but it doesn’t have to be. We will tell you what other vendors won’t to help you break through the noise and get you on your way to successfully leading your company into the conversational era.
ChatBot Based Solutions by hizliYOL TechnologyAydin Ozcekic
What is ChatBot? Benefits of ChatBots. ChatBot Development process. ChatBot methodology. ChatBot Strategy. Chatbot use cases. ChatBot Development Tools.
Chatbots - What, Why and How? - Beerud ShethWithTheBest
Chat is the new mobile interface. 2.5 billion people have at least one messaging app such as Facebook messenger, whatsapp, and more. App boredom plus rise of messaging is driving a paradigm shift. Imagine ordering a cab, playing your favorite music, getting flight updates, buying new trainers all from within your favorite messaging app! Hear from the founder of world's leading bot platform- Gupshup and meet some really cool bots, created on his platform.
Beerud Sheth
AI Agent and Chatbot Trends For EnterprisesTeewee Ang
Renowned entrepreneurs and technologists including Mark Zuckerberg, Elon Musk and Reid Hoffman have recently declared their renewed interest in Artificial Intelligence (AI) projects. AI assistants and chatbots are fast becoming key AI applications. Read about the AI engines of chatbot and the key AI assistant trends in the enterprise and organisation.
Chatbots are transforming the banking industry. With recent advancements in machine learning, artificial intelligence and natural language processing, chatbots are more accurate than ever before. Banking chatbots have the potential to create deeper, insightful connections with customers, automate backend operations, and create friction-free banking experiences.
At Abe AI, we believe the future is conversational banking, powered by artificial intelligence and chatbots. But what exactly is a chatbot? How do they work? And why should banks be using them?
We’re glad you asked! We’ve broken down this buzzword into a helpful visual guide to how chatbots are revolutionizing digital banking.
Check out our infographic “Chatbots: The Future of Digital Banking” below and let us know what you think. And feel free to share or embed the image with the code at the end of this post.
Global Messaging Trends 2 - When are chatbots actually useful?Andrew Schorr
Put aside the hype, and there's a lot to get excited about for the future of chatbots. It's about decreased effort and real intelligence. Keynote address at CHat Shanghai Conference, September 2016.
*adding English description
This slide is about the overview of a chatbot and a trend of the shift of "messenger as a platform" or "messenger as the new UI".
As Facebook unveiled that they opened their chatbot capability to the public at previous f8, a movement of chatbot (w/ AI) would be gaining traction. aligned with this, what would happen and/or what would impact on existing market.
f8を前にして、facebookの動きが色々と噂されているようだが、メッセンジャー周りの今の動きをまとめてみた。
特にbot x AIや"messenger as a platform"としての動きなど大きな流れに特化。詳細は追々やっていこうと思う。
Integration of Rich Communication Services:
- Converged (fixed/mobile) operator requirements
- Integration of rich communications as an enabler for advanced IPTV services
- Use cases and business perspectives of selected scenarios
Presented at Rich Communication 2012 in Berlin, Germany.
Providing VoLTE & RCS services and connecting enterprise customers to these new networks and services is an opportunity for the service providers to enhance their services and generate growth. Surveying ways in which this opportunity can be realized.
Messaging in an NFV environment: Service success strategiesXura
This session will address a number of open questions and will present the key findings from a Heavy Reading exclusive research project that provides valuable insight into mobile operator service priorities and virtualization strategies.
RCS Hub - Driving global interconnectivity for RCS Openmind Networks
As mobile messaging evolves to offer rich communications, there is a key requirement for an RCS Interconnect Hub as identified by the GSMA with their recent RFI. Openmind's White Paper describes the architecture and features of an RCS Interconnect Hub and discusses future interworking possibilities.
Texting and Voice is for free, and no way to change it. Operators must build the mobile digital service platform to provide Communications, eCommerce, Media and other services.
Radisys was joined by Mavenir's Ian Maclean for this informative session focused on how operators can monetize LTE networks beyond basic data plans by delivering Voice over LTE (VoLTE), Rich Communications Services (RCS) and other value-added services.
OTT & RCS:
Telecom industry is being challenged, it is fighting to stay relevant and business viable, required to continue showing growth and profitability. Challenges from players offering - VoIP, chat, video, SIM less devices, BYOD, and other rich media IP based services present a threat and an opportunity.
Carriers considering their strategy have two paths to consider: Internet based communication OTT and RCS by GSMA. Naturally Pro's and Con's for each solution. risks and benefits going hand in hand.
Yet, to large extent, OTT and RCS are complementary from value proposition and product offering. Considering from within Dual spear head approach can be relevant, effective and tangible tactical approach for many carries , MVNOs, MVNes and OEMs.
Offering Rich Communications Services (RCS) as a Multimedia Application to co...Ali Saghaeian
Some of the topics covered in this slide deck:
Drivers for RCS adoption
RCS to provide competitive like-for-like services as OTT
Providing promising business opportunities for RCS based services
RCS based business model, creating additional revenues for telco operators
RCS-e to VoLTE evolution
RCS Monetization Options
RCS/VoLTE to provide a Platform for Contextual Communication Services
VoIP Wars: Destroying Jar Jar Lync (Unfiltered version)Fatih Ozavci
Enterprise companies are increasingly using Microsoft Lync 2010/2013 (a.k.a Skype for Business 2015) services as call centre, internal communication, cloud communication and video conference platform. These services are based on the VoIP and instant messaging protocols, and support multiple client types such as Microsoft Office 365, Microsoft Lync, Skype for Business, IP phones and teleconference devices. Also the official clients are available for mobile devices (e.g. Windows phone, Android and iOS), desktops (Mac, Linux and Windows) and web applications developed with .NET framework. Although the Microsoft Lync platform has been developed along with the new technologies, it still suffers from old VoIP, teleconference and platform issues.
Modern VoIP attacks can be used to attack Microsoft Lync environments to obtain unauthorised access to the infrastructure. Open MS Lync frontend and edge servers, insecure federation security design, lack of encryption, insufficient defence for VoIP attacks and insecure compatibility options may allow attackers to hijack enterprise communications. The enterprise users and employees are also the next generation targets for these attackers. They can attack client soft phones and handsets using the broken communication, invalid protocol options and malicious messaging content to compromise sensitive business assets. These attacks may lead to privacy violations, legal issues, call/toll fraud and intelligence collection.
Attack vectors and practical threats against the Microsoft Lync ecosystem will be presented with newly published vulnerabilities and Microsoft Lync testing modules of the Viproy VoIP kit developed by the speaker. This will be accompanied by live demonstrations against a test environment.
• A brief introduction to Microsoft Lync ecosystem
• Security requirements, design vulnerabilities and priorities
• Modern threats against commercial Microsoft Lync services
• Demonstration of new attack vectors against target test platform
Leveraging IMS for VoLTE and RCS Services in LTE Networks Presented by Adnan ...Radisys Corporation
ETSI Workshop – RCS VoLTE and Beyond
Kranj, Slovenia
October 11, 2012
Adnan Saleem discusses the advantages of moving to VoLTE/RCS for mixed mobile operators – and addresses the key challenges along the way.
The Art of VoIP Hacking - Defcon 23 WorkshopFatih Ozavci
VoIP attacks have evolved, and they are targeting Unified Communications (UC), commercial services, hosted environment and call centres using major vendor and protocol vulnerabilities. This workshop is designed to demonstrate these cutting edge VoIP attacks, and improve the VoIP skills of the incident response teams, penetration testers and network engineers. Signalling protocols are the centre of UC environments, but also susceptible to IP spoofing, trust issues, call spoofing, authentication bypass and invalid signalling flows. They can be hacked with legacy techniques, but a set of new attacks will be demonstrated in this workshop. This workshop includes basic attack types for UC infrastructure, advanced attacks to the SIP and Skinny protocol weaknesses, network infrastructure attacks, value added services analysis, Cdr/Log/Billing analysis and Viproy use to analyse signalling services using novel techniques. Also the well-known attacks to the network infrastructure will be combined with the current VoIP vulnerabilities to test the target workshop network. Attacking VoIP services requires limited knowledge today with the Viproy Penetration Testing Kit (written by Fatih). It has a dozen modules to test trust hacking issues, information collected from SIP and Skinny services, gaining unauthorised access, call redirection, call spoofing, brute-forcing VoIP accounts, Cisco CUCDM exploitation and debugging services using as MITM. Furthermore, Viproy provides these attack modules in the Metasploit Framework environment with full integration. The workshop contains live demonstration of practical VoIP attacks and usage of the Viproy modules.
In this hands-on workshop, attendees will learn about basic attack types for UC infrastructure, advanced attacks to the SIP protocol weaknesses, Cisco Skinny protocol hacking, hacking Cisco CUCDM and CUCM servers, network infrastructure attacks, value added services analysis, Cdr/Log/Billing analysis and Viproy VoIP pen-test kit to analyse VoIP services using novel techniques. New CDP, CUCDM and Cisco Skinny modules and techniques of Viproy will be demonstrated in the workshop as well.
Chatbots, and how will Microsoft help us with this?PVS-Studio
This overview article is devoted to the study of a trend which is growing rapidly in popularity in the IT industry - chatbots, and the role of Microsoft in their development process. The article will cover the history of chatbots, peculiar properties of bots, the main, and also some unexpected spheres of their application, perspectives and technology limits.
We have deliberately chosen Microsoft as the main platform for comparative research. The company does a lot of work in the field of promotion and development of intelligent bots. One of the main steps in this direction is a framework for creation of custom bots Microsoft Bot Framework platform - independent and open source; Microsoft presented it at the Build 2016 exhibition.
Definition and Purpose
In this technologically advanced era, where artificial intelligence (AI) is rapidly transforming various aspects of our lives, chat bots have emerged as a prominent application in the realm of AI conversations. Chat bots are computer programs specifically designed to simulate human conversation through text or voice interactions, providing a seamless and automated communication experience.
Have you always wondered how chatbots work and what possible use cases they have? Go through our insightful report and feel free to contact us in case you want to know more!
IDC forecasts that in 2017 spending on cognitive and artificial intelligence (AI) systems will reach $12.5 billion. Some of these systems will be delivered in the form of “conversational interfaces”; what we think of more generally as chatbots or virtual assistants. In fact, Gartner predicts that by 2019, virtual personal assistants “will have changed the way users interact with devices and become universally accepted as part of everyday life.” For this report, Altimeter interviewed 24 enterprise companies, technology innovators, and other experts to gauge the potential risks and opportunities of conversational interfaces. We interviewed industry leaders to identify use cases, design principles, and strategic implications for customer experience, business models, brand strategy, and innovation. Our goal, and a focus of this report, is to help business leaders better understand the implications of conversational interfaces so they can make informed decisions about how to leverage this technology. More important, however, is for businesses to look ahead at the real opportunity: to develop from transactional to conversational relationships, express their brand voice, and become a trusted, indispensable ally to customers.
DOWNLOAD THE COMPLETE REPORT AT NO COST HERE: http://bit.ly/altimeter-chatbots
Being one of the leading Chatbot Development Company, we have provided Bot Development Services to diverse industry verticals that give businesses a first-mover advantage and instantly add value to industries and functions like sales, service, IT Help Desk etc.
Here we have shared little cheat sheet with an essential checklist for you, so you don’t have to wonder where to start. Take a look, and happy building!
Chatbots have grown business by drawing in a greater number of customers, investigating customer data, providing personalized support and thus increasing sales. This has made an evident feature in app development
A chatbot is an Artificial Intelligence (AI) program that simulates human conversation by interacting with people via text or speech. Chatbots use Natural Language Processing (NLP) and machine learning algorithms to comprehend user input and deliver pertinent responses. Chatbots can be integrated into various platforms, including messaging programs, websites, and mobile applications, to provide immediate responses to user queries, automate tedious processes, and increase user engagement.
A chatbot is an Artificial Intelligence (AI) program that simulates human conversation by interacting with people via text or speech. Chatbots use Natural Language Processing (NLP) and machine learning algorithms to comprehend user input and deliver pertinent responses. Chatbots can be integrated into various platforms, including messaging programs, websites, and mobile applications, to provide immediate responses to user queries, automate tedious processes, and increase user engagement.
How to build an AI-powered chatbot.pdfJamieDornan2
A chatbot is an Artificial Intelligence (AI) program that simulates human conversation by interacting with people via text or speech. Chatbots use Natural Language Processing (NLP) and machine learning algorithms to comprehend user input and deliver pertinent responses.
Gone are the days when customers have to approach a brand to meet their requirements. In this digitally
empowered business world, brands are competing with each other to take the customer experience to the
next level, where they learn the customer behavior, anticipate the customer needs and offer them the
desired products and services well in advance. The digital technologies powered with Big Data, Artificial Intelligence and Predictive Analysis are potential research areas where many businesses are focusing on to redefine the customer experience they deliver.
An Implementation of Voice Assistant for Hospitalitysipij
Voice user interface has gained popularity in the recent years. A chatbot is a machine with the ability to answer automatically through a conversational interface. Instead of using mouse and keyboards as input and screen as output, a chatbot with extra voice user interface feature improve the system and enhance the user experience. A chatbot is considered as one of the most exceptional and promising expressions of human computer interaction. Voice-based chatbots or artificial intelligence (AI) devices transform humancomputer bidirectional interactions that allow users to navigate an interactive voice response (IVR) system with their voice generally using natural language. In this paper, we focus on voice based chatbots for mediating interactions between hotels and guests from both the hospitality technology providers’ and guests’ perspectives. A hotel web application with voice user interface was implemented which provides voice input/output interface to enhance the user experience. Speech recognition component was used to dictate the user voice input to text. Speech synthesis API was used for text to voice conversion. A closed domain question answering (cdQA) Natural Language Processing (NLP) solution was used for processingof query and return the best answer possible.
An Implementation of Voice Assistant for Hospitalitysipij
Voice user interface has gained popularity in the recent years. A chatbot is a machine with the ability to
answer automatically through a conversational interface. Instead of using mouse and keyboards as input
and screen as output, a chatbot with extra voice user interface feature improve the system and enhance the
user experience. A chatbot is considered as one of the most exceptional and promising expressions of
human computer interaction. Voice-based chatbots or artificial intelligence (AI) devices transform humancomputer bidirectional interactions that allow users to navigate an interactive voice response (IVR) system
with their voice generally using natural language. In this paper, we focus on voice based chatbots for
mediating interactions between hotels and guests from both the hospitality technology providers’ and
guests’ perspectives. A hotel web application with voice user interface was implemented which provides
voice input/output interface to enhance the user experience. Speech recognition component was used to
dictate the user voice input to text. Speech synthesis API was used for text to voice conversion. A closed
domain question answering (cdQA) Natural Language Processing (NLP) solution was used for processingof
query and return the best answer possible.
Customer queries are on the rise, and the operations manager sees no other way than to hire more customer support reps and invest more in office infrastructure such as desktop computers (laptops were a bit expensive back then).
The rise of e-commerce has transformed the retail industry in recent years. Chatbots have improved the productivity of e-commerce portals by providing individualized customer assistance. Chatbot systems are increasingly becoming a positive element for e-commerce websites.
Similar to Xura The Chatbot Communication Revolution and Telco Messaging Gateways_WP (20)
A handy model you can use to evaluate business viability or revenue potential of concepts for the mobile network operator. The follow the money busienss mode
5 Levels of Market Differentiation StrategiesGraham McInnes
Every brand faces the dual challenge of positively influencing growth (by capturing new customers) and doing it in a way that promotes loyalty to the brand. Here is my view of the 5 Levels of Market Differentiation Strategies
Teens, trends in communications and revolutionsGraham McInnes
Teens, trends in communications and revolutions. What happens when you have a large group of under-utilized, socially active youth armed with abundant technology? This is perhaps the greatest social experiment of our time.
Marketing Presentation at the 4th grade Career Day. I wasn't as popular as the guy who gave out Chicken Sandwiches, or the firefighter in full gear (oh well).
Spectrum of my Core Ethos. A Manifesto statement of my core ethosGraham McInnes
What is my "Brand"? Who am I? This bit of self reflection on who I am and what drives me provides a basis to understand the real "Graham McInnes"
This is my Manifesto Statement of my core ethos.
2. xura.com 2
The Chatbot Communication Revolution
and Telco Messaging Gateways
Exposing the
network’s core assets
elevates APIs from a
development technique
to a significant
commercial opportunity
We have reached a new tipping point
The mobile industry appears to have reached a new evolutionary point at which significant and
irrevocable changes take place. This is the result of multiple smaller factors all converging into a new
and irreversible development. These factors include the technological shift separating the operating
system from client applications that drove the development of a huge number of specialized
services. Then, followed by the impact of these specialized services on subscriber behaviors.
When the consumer’s primary interaction with technology was with a PC, the separation of the
desktop operating system from applications set the stage for what was to come decades later
with sophisticated smartphones and the rise of apps. Users immediately adopted the concept
that they could modify the utility of the PC with the installation of specific software they
wished to use for gaming, word processing or graphic design.
The previously closed gardens of the mobile handset applications were breached with the
rise of app stores and subscribers were instantly familiar with the notion of customizing the
functionality of their handset to suit their needs. The millions of apps downloaded for evaluation
were often discarded or simply forgotten. The blockbuster success of certain apps was the
result of consumers circumventing chargeable calling and messaging activity. Thus we saw the
rise of Skype, WhatsApp, Facebook Messenger, Telegram and iMessage to name a few.
Changes in consumer behavior with the adoption of OTT apps are interesting to note. Initially,
mobile phones were primarily used for voice calls and texting augmented the person to person
interactions. When over the top messaging apps removed the texting expense, consumer
behaviors shifted away from voice calls as the primary method of interaction. Engaging in a
voice call is now considered an investment in time and attention that many are unwilling to
make unless both parties agree beforehand. In fact, for many younger subscribers, voice calls
are a very personal option for them.
The coming chatbot communication revolution
Most significant big technological jumps forward are the result of making something easier and
more natural than what it replaced. Chatbots offer a method of frictionless, natural subscriber
interaction. In fact, younger audiences preferred way of communication with companies, brands
or enterprises is via chat. Today we have a population of subscribers who are very comfortable
communicating via text using a variety of applications for different communities of users. Their
usage is fragmented across a range of apps that only seem to be getting more complex. This is
the ideal condition for the explosion of chatbots.
The mobile industry seems primarily distracted by OTT messaging apps such as WeChat,
WhatsApp, Telegram and Facebook Messenger dominating consumers’ online conversational
lives. It is rather easy to envision a world in which this conversation landscape could seamlessly
be augmented with services provided by chatbots. The same opportunity exists for the operator
to open their network via APIs and augment their RCS services with chatbot functionality. This
would have a dramatic impact on the era of the app.
3. xura.com 3
The Chatbot Communication Revolution
and Telco Messaging Gateways
What are chatbots?
Chatbots are computer programs that mimic conversation with people using artificial
intelligence (AI). They can transform the way you interact with the internet from a series of
self-initiated tasks to a quasi-conversation. While chatbots have existed since the 1960’s,
technologies supporting them have improved radically in the last few years. Developments in
natural language processing, improvements in artificial intelligence, the adoption of Application
Programming Interfaces (APIs) and the shift towards messaging in general have placed us at
the point where chatbot technology is ‘good enough’ to take off as a mass market service.
While they are still far from passing the Turing Test, chatbot technology is adequate to hold
conversations, and solve specific problems.
Chatbots are typically comprised of two primary elements; the gateways or adapters
enabling interaction with messaging platforms, plus the natural language interface and
artificial intelligence engines that generate sentences and enable the promise of a meaningful
conversation. Bots can be programmed to read and write messages that carry out automated
actions. The automated actions may be initiated by the subscriber or as a response to external
triggers when combined with further contextual information.
Thinking about external trigger opportunities for a chatbot, consider that properly authorized
systems theoretically could have access to all relevant information about the subscriber such
as calendars, contacts, purchases, search history, messages, preferences and location. What is
really compelling right now is the opportunity to use meaningful real time contextual information
combined with very affordable processing power to create something interesting on a mass
market scale. Additionally, as machine learning continues to develop, assembling intelligent scripts
will enable even moderately mathematical developers to create seemingly magical functionality.
While the “chat” part of the interaction may seem superficial, the seamless and ubiquitous
interface promises to disrupt a range of technologies including search engines, social networking,
customer relationship management and application development among others. Chatbots will
become personal assistants and on-demand conversational partners that provide helpful services.
Over time, interaction will provide chatbots with additional contextual data that it will use to
learn and offer additional services. Bots infused with the ability to “learn” from conversations will
continuously improve their ability to determine what people want and how to respond.
How will chatbots be used?
Initially, chatbots offer to improve the customer service experience without the need to
augment expensive department staffs. In the CRM context, chatbots are already used in
a variety of automated ways to respond to customer questions including frequently asked
questions pages, automated phone robots, social media and Q&A forums.
Although the chat interface is important, the really interesting part is the intelligent computation that
will take place in the background and may surface a variety of different user scenarios including:
–– On-demand conversation
–– Pop-up contextual services
–– Intelligent notifications
–– Application interaction (filtering, prioritizing or scheduling)
–– IoT device interaction
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The Chatbot Communication Revolution
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Depending on what the bot is designed to accomplish, it could schedule appointments, send
reminders, order food on demand, book a table or order a cab. Instead of using an app
designed by the cab company to book a car, the consumer would just interact with a chatbot
to do it for them. In a similar way, functionality of multiple apps may be almost completely
replaced with simple chat interactions such as stock tracking, weather forecasts, traffic
reports, internet searches etc.
While we are very early in the chatbot revolution and most AI systems are under development,
different categories of bots are expected to have specialized functionality. Content bots will
gather and share news or weather content. Monitor bots will notify the consumer when specific
contextual triggers occur such as flight delays, household alarms or other IoT related events.
Commerce bots will enable simple purchasing such as take out dinners. Finance bots will enable
interaction for banking and money services. Other enterprise grade bots will enable automated
interaction with business workflows such as operations, finance, sales, human resources or
administration. IoT bots will be designed to interact with smart homes, cars and devices. And,
as the number of bots increase, personal master bots will be designed to prioritize and manage
your interactions with the bot world.
Chatbot impact on apps and websites
Sketching future scenarios using prior technology experiences is easy. For example, browser
software largely replaced the desktop user interface as the simpler alternative. Websites largely
replaced PC applications for the same reason. And, recently, alternative apps have practically
taken over the role of embedded mobile handset functionality. So, when chatbot technology
offers to replace handset app functionality in a simpler, lighter weight way, you can assume that
messaging bots will eventually assume part of the role of mobile apps. Bots will become new
apps and bot stores will be the next version of app stores.
Future predictions about an artificial intelligence powered super utopia in which we live carefree
lives of intellectual pursuits are bound to fail. The adoption of technology and transition of
subscriber behaviors is far too complex. What is highly probable is that there will be a significant
period of time in which the chatbot trend evolves. Organizations that are prepared to take
advantage of this transition in technology and behavior will benefit greatly.
How mobile operators can leverage the chatbot revolution
This transition provides mobile operators with the opportunity to position themselves at an
important point in the interaction between the subscriber and bot technology with messaging
gateways providing chatbot functionality to either SMS or Rich Communication Suite (RCS) users.
The operator has several key advantages that only they can provide and should be emphasized
when delivering communication services. These include network reliability, global interoperability,
service ubiquity and subscriber trust enabled by security and privacy management.
In addition, exposing core network functionality using APIs provides a strategic advantage
for the mobile network operator by enabling the role as a Data as a Service provider which
offers an important secondary revenue stream. Telecom APIs allow the operator to expose a
broad range of critical data or functional resources to third parties or the OTT’s themselves as
they provide services to end-users. These end-users may be direct consumers or enterprise
customers creating B2B services. This is the concept that is the critical technological driver
behind “Bot Stores” and “RCS App Stores”.
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RCS technology also provides several significant advantages. RCS delivers consumers an
experience beyond voice and SMS by providing them with instant messaging or chat, live video
sharing and file transfer across any device, on any network, with anyone in their mobile address
book. RCS is session based and offers built-in multimedia support unlocking possibilities beyond
SMS and basic IM which were previously restricted to particular software or clients. RCS is
also available across a wide range of handsets and on the desktop which provides mass market
and opportunities for interconnection across service providers. Bots are a natural addition to
augment this way of communication.
Telco messaging gateways
Telco messaging gateways provide a strategic advantage for the mobile network operator by
enabling them to use APIs as a controlled method to expose a range of core assets to third
parties. This allows the operator to take on a role as Data as a Service provider and benefit from
the important secondary revenue stream this may provide.
Data that may be exposed via APIs include everything from functions such as M2M, WebRTC,
SMS, Rich Communication Suite, location, voice control, subscriber data, identity management or
number provisioning to core network QoS information for reporting on service delivery states.
Exposing the network’s core assets in this way to be reused, shared and monetized through
APIs elevates application programming interfaces from a development technique to a significant
commercial opportunity. And even though this opportunity is built on top of complex technical
infrastructure that includes data from legacy and third-party systems, it must be considered and
managed as any product would be.
RCS API gateway overview
Rich Communication Suite (RCS) API Gateway provides a unique approach to telco application
development: each application is implemented as a “virtual client” by the RCS solution gateway,
appearing to the core as a regular RCS client, and is controlled by the developer using web
services. This approach makes life easy for developers: they don’t need to be telco experts or
invest time in learning how IMS, OMA messaging or SIP works. Complexity is hidden behind a set
of web based APIs, one of the most successful paradigms used both in Internet and enterprises.
The RCS Solution Gateway helps carriers monetize RCS easily. Integration with the core network
is based on the RCS UNI, avoiding the overhead, delays and costs of traditional approaches:
–– Services are subject to the same controls as RCS subscribers: security, policy, interception
–– RCS UNI is a very well understood and tested interface, independent from the core
–– Existing IMS and RCS servers are used, with no ad-hoc configuration
–– No requirements over provisioning or other OSS/BSS systems
–– A subscriber just needs a RCS enabled terminal to access applications and services, no extra
software or specific configuration is needed
As a result, services are fully under carrier control, and existing procedures and systems can
be re-used.
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The use of RCS UNI means that a complete testing cycle for each application is unnecessary,
as the bulk of network integration has been completed by the RCS Solution Gateway platform.
Thus, the relationship with developers can be more “Internet-like” than the traditional model
requiring long periods of testing usually applicable only to larger developers. The operator does not
need to diverge from its strength, traditional values, and the focus on a clear business strategy.
The RCS Solution Gateway’s lightweight approach to network integration enables it to be
deployed even in pilots/trial. Overhead is minimal, and pilots are enriched with genuinely useful
services which help to disseminate RCS benefits inside service provider organizations, and allow
the exploration of business models and developer engagements, before a full launch.
We are Xura
We offer our customers a pathway to next generation digital technology. Our thinking unlocks
the possibilities of no boundaries communications.
Xura has held patents in the gateway technology area since 2010 that enable IP messaging to interact
with and take advantage of core network functionality in the same manner as chatbot interactions.
The Xura RCS API Gateway was awarded at the GSMA RCS DevChallenge 2011 and includes
features such as file transfer (audios, pics) and geolocation push to enrich potential use cases
for plain text chatbots.
For almost 30 years, we have been working with mobile network operators and enterprises all over
the world, helping them to meet the needs of tomorrow’s multi-device, multi-services consumers.
We offer clever ways to financially realize opportunities from existing technology, while guiding
customers to richer communications solutions by creating innovative products and services to
disrupt digital.
We help 8 out of the top 10 global operators reach over 3 billion endpoints.
We are the enabler making the future of digital communications services happen.
Xura. We think beyond.