Chatbot interfaces
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A chatbot is a program that interacts with users through chat interfaces like messaging apps. Chatbots are simple and inexpensive to develop and deploy, and allow asynchronous notifications and integration with teams. To build a chatbot, you define a grammar for commands, program actions for the bot to take, and define how it will return results to the user. Advanced features include integrating webhooks and slash commands for more capabilities. Security measures like restricting commands and using tokens are also important to implement.
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Chatbot interfaces
- 1. Chatbot Interfaces Patrick Cullen Senior Technical Architect Web Engineering
- 2. What is a chatbot?
- 3. • Listens in chat room • Takes action • Returns results Chatbot 101
- 5. Development cost command line chatbot website mobile app
- 6. Deploying updates command line chatbot website mobile app
- 7. Push notifications command line chatbot website mobile app
- 8. • Simple to develop • Asynchronous notifications • Integrates with team Chatbot advantages
- 9. How do I build a chatbot?
- 10. • Define a grammar • Take action • Return results Chatbot design
- 11. <Action> <Type> <Parameters> deploy app rutabaga show cluster alpine Define a grammar Hello World
- 12. me: deploy app rutabaga >POST http://api/deploy?app=rutabaga Take action
- 13. me: deploy app rutabaga >POST http://api/deploy?app=rutabaga bot: deploying app rutabaga bot: app rutabaga is running Return results
- 14. Advanced topics
- 15. • POST endpoint • Integrate non-chat system Webhooks
- 16. • Shorter commands • Auto completion • POST to webhook Slash commands
- 17. • Define security groups • Restrict commands • Tokens on webhooks Security
- 18. Nile demo
- 19. Questions
Editor's Notes
- Today I want to talk you about chatbots and how you can use them in your application to improve the customer experience. About a year ago, I started working a project called Nile which automated the deployment of Docker packaged applications. Since I needed some way for developers to interact with the system, I built the classic command line interface. I quickly noticed that the user experience was sub-optimal. Since the deployment could take several minutes to complete, I was constantly polling for updates from the command line. As I was searching for better options I came across a youtube video from Github on how they use chatbots to automate routine operational tasks. I switched my client from command line and noticed a significant improvement in the usability of Nile for deployments. I want to take you through some of the benefits I have found to chatbots, and give you enough technical information to start building your own chatbot.
- Before I get into the benefits of chatbots, let me explain how a chatbot works at a high level.
- To help you better understand when a chatbot may be an appropriate user interface choice I want to compare several key traits of chatbots vs other common user interface choices like webapps, command line clients, and mobile apps.