This document discusses chatbots and Kore's chatbot platform for integrating with SAP systems. It begins with an overview of chatbots and why they are useful for addressing employee and customer overload from multiple apps and communications. It then describes Kore's chatbot platform for building bots that allow natural language communication with SAP systems like ECC, CRM, and SuccessFactors. The document provides examples of how Kore bots can perform tasks like approving time off requests, onboarding new employees, and integrating with IoT systems. It discusses the benefits of Kore's low-code bot building interface and outlines how the platform architecture works with SAP on-premise and cloud systems.

1. Meet Your New Digital Workforce,
Chatbots For The Enterprise
Sam Lakkundi, Chief Innovation Officer
Kore Inc.

2. EVOLUTION OF THE SAP USER INTERFACE
2010
2000
1970
1980
1990
Screenshot credits: Mark Schenecker, SAP Imagineering
We’ve come a long way in terms of business process complexity, vertical
& line of business support and regulatory requirements!
But wait we are not done yet, Kore takes it further..
2012
2014

3. SAP USERS OVERWHELMED?
30 300K+ 1K+
Apps
Required at work
Screens
In SAP
Fields
In each SAP Transaction
GOAL: SAP SIMPLE

4. THE BEST INTERFACE: NO INTERFACE
The real problem with the interface is that it is an interface.
Interfaces get in the way. I don’t want to focus my energies on an
interface. I want to focus on the job…I don’t want to think of myself as
using a computer, I want to think of myself as doing my job.
- Donald Norman, The Art of Human Computer Design
“

5. SO, WHAT IS A CHATBOT?

6. BOTS EXPLAINED SIMPLY

7. WHY BOTS ARE THE BIG THING NOW?
Employees and customers are
overwhelmed by
30 200 62
APPS
Used at work
EMAILS
Received Daily
MEETINGS
Attended Monthly
1/2
Don’t finish a purchase
online because of service
3/4
Prefer to talk or text when
they need customer support
Communication and digital
overload
People have chosen messaging as
the
Simplest, most intuitive way to
communicate
to
The technologies
are now a reality to
IOT NLP ML Ai
Enable systems to work smarter on
our behalf
++

8. BOTS “TALK” TO SYSTEMS FOR USERS &
RESPOND IN NATURAL LANGUAGE
110100101
11010010101
11010010111110100101011001
Actions
www. www.www.www.www.www.
WWW.
+AND MORE
SMS

9. 9
WHAT DOES BOT COMMUNICATION
LOOK LIKE?
01011010
Bot
10101001010110101010101
0010100101
API
ARTIFICIAL
INTELLIGENCE
DATABASE
End User
NATURAL
LANGUAGE
PROCESSING
ENTERPRISE
APPLICATION
Developer

10. INTRODUCING THE ‘ONLY’
CHATBOT
PLATFORM FOR SAP

11. Message people/teams Message systems Message things
SuccessFactors Bot
New compensation report for JavaScript
developers
SAP CRM Bot
New opportunity created for AcmeCo for
50,000 units
SAP Concur Bot
Approval requested for travel expense from
John Smith in amount of $200
SAP ERP Bot
PO# x75634zhasbeen submittedfor order of
Product x-40
Submit order to preferred supplier for 600
units
SAP Ariba Bot
Connected Oil Field
Oil Field: A
Avg Drill Depth: 60ft/day
Penetration Rate: 124 ft/day
BHA Efficiency: 140 ft/hr
SAPConnected Oil Field Bot – 15 min ago
SAPConnected Oil Field Bot – 5 min ago
Avg Drill Depth: 50ft/day
Penetration Rate: 119 ft/day
BHA Efficiency: 136 ft/hr
Oil Field: B
Your only messaging platform for people, teams, systems and
things built with NLP, AI and ML
WHAT / WHO IS KORE?

12. SO WHAT ARE KORE BOTS?
Learn and improvise
via Artificial
Intelligence
Execute CRUD
operations
Delivers alerts
on a schedule
Execute workflows
related to tasks
Converse in
natural language
or voice
Kore Bots were designed to be intelligent personal assistants that
enable workers to communicate with SAP systems with human
language. Think of them as Siri For Your Enterprise
Accessible via SMS,
email, SDK, etc.

13. CONVERSATION WITH BOTS?
SMS
856-897-6565
HOWEVER THEY WANT!!
Phone
856-897-6565
Kore App
/SDK
Skype
SalesOrder SAP JAM
Email
salesorder@jjcorp.com
Amazon Echo Voice
Facebook
Messenger
SalesOrder
Slack
salesorder.slack.com

14. OK LETS SEE A
DEMO..
WHAT YOU WILL SEE
1) Employee listing & details via a bot
from SucessFactors (compare via Web)
2) Creating a purchase via a bot
executing in ECC 6 (validate via
SAPGUI)
3) Entering Time to ECC 6 CATS via
simple SMS (iMessage)
4) Bots participating in a collaborative
chat

15. SO HOW EASY IS IT TO BUILD
THESE BOTS?

16. BOT BUILDER
USER MANAGEMENT
Manage users access and sessions
BOT MANAGEMENT
Add Bots to Enterprise Store and provision to users and teams
BOT CREATION
Create Tasks and Alerts connecting with
simple published API’s
MAP FLOW
Map alerts to tasks from one system to
another with a simple WYSIWYG
interface

17. BOT DEVELOPMENT VS MOBILE APPS
17
APPSBUILD MOBILE
APPS
BUILD
BOTS
BUSINESS
REQUIREMENTS
Teams of 5 to 50 people build apps
Multiple programming languages
Multiple interfaces
3-24 month dev cycles
Cost - $ millions
Difficult to change and maintain
1 person builds a bot
1 programming language for all platforms
1 interface
Hours-days dev cycles
Cost – Low $
Easy to change and maintain

18. 18
Easier to
share
because it is
for everyone
Easier to find
because it
can live
anywhere
Easier to learn
since it’s the
same for every
system
Easier to engage
because it can
learn from you
THE POWER OF THE CONVERSATIONAL
INTERFACE FOR ANY TYPE OF USER

19. GREAT, HOW DO I GET
STARTED?

20. GETSTUFFDONE.COM
VIST US AT:
DOWNLOAD THE APP
ASK FOR A ROI ASSESMENT WORKSHOP
KORE INC
APP STORE
KORE
GOOGLE PLAY
KORE
WIN MSI
KORE
MAC APK
KORE
WEB

21. DOWNLOAD PRE-BUILT BOTS
VIA THE KORE STORE
21
120+ Pre-Built Business and Personal Bots
ALERT TASKS
Work & personal use
700+
ACTION TASKS
You can execute
600+

22. CUSTOMER USE CASES

23. Kore Bot Customer Use Cases

24. Request
(API)
Receive
(Data)
Hana
Server
Hana
Database
Streaming
Server
SAP IOT Platform
Kore Chatbot
Platform
IoT
Bot
Messaging +
NLP + AI
Platform
Strucutre
Strength
Sensors
Transmittors
STRUCTURAL MONITORING IOT CUSTOMER USE
CASE
Structural Monitoring
Bridge 6567 Kyle Road
Salem, MA, load warning
Overload Shock Limit
Threshold 5000 g pk
Temperature Stage:
+110 reported
Sensitivity: 5mBVN
Anti Friction: 087F23
Pilot Bushing:
097D54G9
Understand
user intent,
map to
system task
Revert back with
requested
information
Actionable
alerts &
information
help drive &
execute
tasks
Learn user
behavior &
context.
Suggest
actions &
tasks help
automate
function
Tell me more

25. SAP CRM ITEGRATION

26. Request
(API)
Receive
(Data)
HVAC IOT CUSTOMER USE CASE

27. SAP SUCCESSFACTORS INTEGRATION (PTO APPROVAL)
SAP Success Factors
i
REMINDER: PTO Approval
Do you want to approve Alesiha’s
PTO request submitted May 2nd
2016
Alesiha PTO Details
Per Num: 6810
Name: Alesiha Dun
Request Dates: June 3–6 2016
Notes: need time with my dad
Analysis: 6 PTO days left for 2016
Proceed with approval?
1 - Yes
2 - No with comments
3 – Remind me in 2 hours
KonyBotsServer
Show me details
Notification
Alesiha Dun PTO Approved
Confirmation: 34986
What else can I do for you?
1
List my employees
Employee Listing

28. SAP SUCCESSFACTORS INTEGRATION (ONBOARDING)
SAP Success Factors
i
Welcome: Hi Rick! Welcome to the
team. I’m going to help get you set-
up in our systems. Let’s start by
picking your benefits.
You can choose from
the [PPO] or [EPO] plan. Check out
the links for more details.
KonyBotsServer
What are my options?
Notification
Your Macbook has been
assigned to you by helpdesk.
Do you wish to contact
Show me my dental PPO options
Where do I pick it
Here is the Delta
Dental [PPO] option
Building 2 Room 44, x3562

29. 88 © Copyright 5/9/2016 Kore, Inc.
INTEGRATING TO SOL MANAGER
SAP Solution Manager
HANADB ALERT
Memory Alert 50% memory
low issue. Do you need to
see details
Tell me more
The memory usage threshold
and persistent memory usage
rate which is considered a
potentially unsustainable load
is at 48.9% Utilization
How many users are
currently on the system
56 current users on the
system. Do you want to
see the user/trans ids
Yes, also show me open
thread count

30. SAP Time Entry
REMINDER: Time Entry
Do you want to enter time for the
week ending Jan 30, 2016?
Change Hrs. to 44
Confirm Details
Per Num: 6810, ProjectID:
6543J, Hrs:42, Notes: SD
Config for Fitch Ratings
Procced with these details?
Got it done. What would you
like to do now?
KoreBotsServer
Yes
Time Entered
Per Num: 6810, ProjectID:
6543J, Hrs:44, Notes: SD
Config for Fitch Ratings
Notification
Time Approval Request Sent to
Manuel Santos
SAP Approvals
Notification
Rachna Patil has submitted time
for approval with following details
Per Num: 6810, ProjectID: 6543J,
Hrs:42, Notes: SD Config for
customer: Fitch Ratings
Approve: 1
Reject with comments: 2
Remind me later: 3
1
Got it done. What would you
like to do now?
TIME ENTRY: ECC 6/CATSDB
SAP ECC 6.0
HR CATS dB

31. KORE FOR DIRECT STORE
DELIVERY
Direct Store Delivery
Delivery Route Update
Change in delivery route
requested by dispatch to 7/11 on
Forth Worth Dr, Denton, TX
Confirm – 1 or No – 2 or Map -3
1
Show me vehicle Inventory
Chicken Chimi
UPS: 0-73234-343-67
Unit Cost: $32.76
Deposit: $38,000.00
Signature Captured: Yes
.50 Butter popcorn – Units 299
0.99 20Z bottles – Pallets 39
1 ltr bottles – Units 250
Map current delivery route
Map 7/11 on 30 Meadow Rd,
Denton, TX
Delivery Summary Requested
KonyBotsServer
Alert

32. ARCHITECTURE

33. KORE – THE BOTS PLATFORM

34. Create
Connect
Consume
SAP Cloud
Solutions
SAP
ECC 6
ZBAPI
Administration
Bot, Server and User management and security
Admin Console
Native Apps
Mobile
Tablet
Desktop Web
Bots
Pre-Built
Partner-Built
Custom-Built
Node JS
Mongo
Database
Bot Builder
Kore
Cloud & On-Premise
KORE/SAP: THE COMPLETE PICTURE
Secure
Web
Socket
OData
SAP PI
NW 7
SOAP
HTTP(S)
NLP
(ChatScript)
AI
Email
SMS
SDK
Skype
SAP Jam
Slack
FB
Channels
HANA
VORA
Cloud
Connector
Download
Bot Store

35. Log Daily/WeeklyTime
Approve Time
Time Entry Reminder
Weekly Shift Allocation
Execute campaigns
and promotions
Approve travel, on-boarding,
vacation, expenses
View customers,
revenue, and get alerts
on new drugs
Create/Approve Trips
Create/Approve Expense
Schedule a
Service call
Fix equipment,
manage parts,
relationships
ECC 6.0 On-Premise:
CATSDB
eCommerce transactions
HANA Cloud Platform
KORE INTEGRATION WITH YOUR SAP
SOLUTIONS TODAY

36. CONVERSATIONAL
BOTS
PLATFORM
CHAT SCRIPT
ENGINE
«@SAPECC: I didn’t
received my order yet»
«@SAPC4C : We are
looking for it, can you give
us your order number?»
SEMANTIC
ANALYSIS
CONTEXT
ANALYSIS
SAP
ECC
HOW KORE SAP BOTS CONVERSE
HCI/PI
HCC
select order_details from
orders where order_num = {xxx}

37. Bot for
SAP/ERP
Bot for
SAP/CRM
Bot for
C4C
Bot for
SuccessFactors
Bot for
Concur
Bots Server
HCI/PI
Cloud
Identity
Service
Cloud Connector
On-premise
Other
on-premise
Cloud
Other
cloud services
HOW KORE LEVERAGES THE POWER OF
HANA CLOUD PLATFORM

38. SAP System
SAP System
On-Premise /
Customer Network
SAP S4/HANA
SAP ECC
SAP CRM, etc.
data
zbapi
HANA
Cloud/IoT
Platform
HCI/PI
Process
Integrator
transformation
Cloud Connector
Cloud
Identity Users
SAP
Auth
SSO Proxy
ERP CRM HR
Kore Bot
Server
Bots for SAP
REST/ODATA
REST/ODATA
Web SocketSecure Connection
Smart
Streaming
Server
ODATA
Hana dB
IoT sensor
IoT
HTTPS
NLP
AI
KORE/SAP IOT PLATFORM ARCHITECTURE

39. New
opportunity
created
New Opportunity
Data
over WebServices
Kore Bot Server
WebServices
“pull” New
Opportunity
Actions
Alerts
Map Alert Fields
Alert Filter:
Is Amount > $50,000? Yes
Update
Opportunity
User can choose
a mapped action
Update Opportunity Details:
User Input
Opportunity Amount = $125,000
Updated
Opportunity Data
over WebServices
Sample Use case:
A Sales Rep would like
to be notified when
new Opportunities are
entered in C4C right
away.
Filter opportunities
greater than $50,000.
Take actions right away
to update the
opportunity if needed.
HOW KORE SAP BOTS INTERACT
WITH SAP ERP

40. Only SAP has a complete IoT solution
IoT Platform + Bots Platform

41. Learn More On How We Can Help You..
Outside At The Kore Vendor Booth & Get A Dancing
Bot
Say To Kore’s Innovation Leadership Team
VP Office Of Innovation Chief Innovation Officer
Drop A Card & Win Prizes…

42. RUN SIMPLE
RUN SLIM
RUN LIVE
RUN BETTER
Thank You / Questions
getstuffdone.comSam Lakkundi –CIO
sam@kore.com
810-908-0016 (Mobile)
Kristen Kelly– Head of Innovation
kristen@kore.com