9 Tips on How to hire Tech Talent when you are not a TechieInterview Mocha
Looking for the tech talent, without being a tech expert yourself can be difficult. Here are few ways on how to hire tech talent that can help you find the great developer.
Social Intranet Design Strategies presented by Intranet Connections CEO Carolyn Douglas at the 19th Annual Intranets for Internal Communications, Vancouver, BC
How to Kickstart Your Career as an IT Business Analyst - Free Information Ses...Requirements Inc
In the Session, you will Learn..
The Roles and Responsibilities of a BA
BA Job Prospects
How a typical day in the life of a BA goes
Challenges facing new BAs
How to overcome those challenges
9 Tips on How to hire Tech Talent when you are not a TechieInterview Mocha
Looking for the tech talent, without being a tech expert yourself can be difficult. Here are few ways on how to hire tech talent that can help you find the great developer.
Social Intranet Design Strategies presented by Intranet Connections CEO Carolyn Douglas at the 19th Annual Intranets for Internal Communications, Vancouver, BC
How to Kickstart Your Career as an IT Business Analyst - Free Information Ses...Requirements Inc
In the Session, you will Learn..
The Roles and Responsibilities of a BA
BA Job Prospects
How a typical day in the life of a BA goes
Challenges facing new BAs
How to overcome those challenges
Conversational UI: How to walk the talkStephen Gay
Hosted by: Stephen Gay & Kay Viswanadha
The promise of conversational UI – your users already know how to talk to another human, now they can do just that with your product. As a designer, you have many different choices to consider in delivering conversational experiences to your customers – whether it’s through virtual assistants, chat UI or chatbots on messaging platforms.
Come join this workshop where we’ll share our learnings and do some hands-on exercises together to design conversational experiences.
In this workshop we’ll cover:
- Fundamentals of CUI & determining what’s right for your product
- Discussion on ingredients of CUI experiences
- Identifying features and prototyping CUI
- Multisensory CUI & emerging design patterns
The free webinar is an opportunity for young and experienced technology professionals to receive insider insights on the recruitment process, helpful information on global opportunities, and personalized guidance on how they may improve their application. Through this Live Event, Arthur Lawrence hopes to uncover many of the myths that surround the IT consulting industry.
Email Strategy and Design for a Multiscreen WorldAlex Williams
Join some of the smartest thinkers in the mobile/multiscreen email marketing design arena. Together they will tackle some of the toughest questions and offer real-life advice for getting multiscreen email right. Among the specific topics will include the following:
- Learning the implications of each major screen size and device
- Determining what devices your subscriber base is using and how and where they are converting
- Discussing the different types of design approaches, such as responsive and scalable, and which is the best fit based on your resources and expertise
- Creating a consistent user experience across email and Web/landing pages
- Examples and key best practices
- Communicating with your designer and programmer
- Testing, learning, optimization and measurement/analysis
- Future trends and predictions
This presentation was given at Silverpop Amplify 2013 on May 16, 2013 by Alex Williams, Trendline Interactive & Justine Jordan, Litmus.
UX Design Process - Work Permit NavigatorAndrew Maher
I completed the Google certification course for UX Design and this was one of my projects I completed. This walks you through every step of the design process I followed to build the final product.
UXPA 2021: Putting words in the mouths of chatbots: Designing cognitive intentsUXPA International
Presented by Jon Temple and Dabby Phipps. Chatbots have emerged as a powerful new technology in our daily lives. Sometimes they attempt to answer our questions or provide advice, while other times they ask screening questions before handing off to another human. Despite their ubiquity, the capabilities of chatbots are often misunderstood with many people believing the chatbot can generate unique answers or solve problems on its own. In reality, the answers chatbots provide are only as good as the human thought and writing that goes into creating the cognitive intents, which form the corpus of a chatbot’s knowledge base. In the following, we will describe the complex process of authoring cognitive intents, such as: what is an intent; how to select intents based on user feedback and metrics; how to improve confidence matching; and how UX research can iteratively improve intent performance. These concepts will be tied together in a chatbot demonstration.
Conversation UIs & Chatbots an introductionMarion Mulder
What are conversational User Interfaces (chatbots, voice assistants), how do they relate to AI, AR, and IoT. What can they be used for. Where are they today and where could this potentially go in the (near) future. And how and where do you start.
This presentation was used for a guest lecture to 3rd year students Media, Information and Communication (Creative Business) of the Hogeschool van Amsterdam (HvA) 26 september 2018.
Images used in the presentation have source reference where available
Learn why you should do internships, how to choose, and of course, how to get them!
This was originally presented on 2nd September 2016 during Friday Hacks #116 hosted by NUS Hackers.
Watch a video of the presentation here: https://engineers.sg/video/friday-hacks-116-internships-and-why-you-should-do-them-nus-hackers--1105
Leverage Bots in your Digital Workplace #off203 #spfestchiKanwal Khipple
Is your organizations looking to become smarter? Attend this session to better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
Selecting a Digital Agency for Web Redesign - Top Tips Terminalfour
Like a lot of things in life, the selection of a Digital Agency to help spearhead your digital transformation project is all down to one thing – The Right Fit. Does their vision match yours? Are they results and conversion focused? Are they ambitious and visionary; knowledgeable and skilled (both in design and also technology/coding)? Can you work with them? Do you like them, trust them? This is often the difference between success (in the long-term) and buyer’s remorse.
Overview
This unbiased* webinar will outline the Top 10 Common Pitfalls to avoid when selecting the right partner for your higher education institution. Some areas covered:
The project team (Getting to know them)
Dissecting a Design Portfolio (what it really means)
Technical questions to ask
What makes them different? What questions to ask?
Conversion optimization: What’s their approach?
Confirming deliverables, are you on the same page?
Artificial Intelligence Virtual Assistants & ChatbotsaNumak & Company
Artificial Intelligence transforms different interfaces into interactive systems that can be interacted with using Natural Language Processing technology. Thus, businesses can offer voice-integrated smart self-service solutions to their customers with Natural Dialogue Solutions, which can be positioned in different areas ranging from IVR systems to virtual assistants, from chatbots to smart systems.
This presentation talks about how to do outsourcing the right way. It needs a proper time investment and commitment, but can really help the small business owner.
In this presentation, we walk through some of the tips and tricks of using ChatGPT to better one's prompts interacting with ChatGPT. Hope you find it useful :-)
In the Emirates, the UX interview is always a surprise as we really never know what to expect! Sometimes our interviewer is not a UX Designer. But what if he or she is a UX Guru?
The goal of this presentation is to discuss the best way to make you ready and rock at your next UX interview!
In order to get there, we'll talk about:
• The UX Role and types of UX roles
• The interview and a few suggestions on do's & don'ts
• The Recruiter's point of view
• The Candidate's point of view
• What are you really looking for in a UX job?
Workshop: Chatbot in a box - Introduction to conversation design and conducti...Jon Temple
In the emerging world of Artificial Intelligence (AI), chatbots are becoming a standard offering that requires various UX expertise: research, design, and content creation. In this workshop, we will guide you through the steps to create a chatbot, including reviewing the basic elements of a chatbot, conducting research to identify user needs, and creating cognitive intents, which are the foundation of your chatbot. Your cognitive intents will be incorporated into a fully functional chatbot and demoed live. In addition, we will discuss how to evaluate chatbots, what it takes for a chatbot to be successful, and how to avoid common mistakes that lead to poor effectiveness and user abandonment.
Future of work, Role of Technology and Impact on the HR profession (al) 2020MP Sriram
The one hour session focusses on 3 sub themes
The significant trends that are emerging around work and organising
The impact on the HR profession and HR professionals including their roles and skills
Emerging trends in HR technology and Digitalisation in HR
Conversational UI: How to walk the talkStephen Gay
Hosted by: Stephen Gay & Kay Viswanadha
The promise of conversational UI – your users already know how to talk to another human, now they can do just that with your product. As a designer, you have many different choices to consider in delivering conversational experiences to your customers – whether it’s through virtual assistants, chat UI or chatbots on messaging platforms.
Come join this workshop where we’ll share our learnings and do some hands-on exercises together to design conversational experiences.
In this workshop we’ll cover:
- Fundamentals of CUI & determining what’s right for your product
- Discussion on ingredients of CUI experiences
- Identifying features and prototyping CUI
- Multisensory CUI & emerging design patterns
The free webinar is an opportunity for young and experienced technology professionals to receive insider insights on the recruitment process, helpful information on global opportunities, and personalized guidance on how they may improve their application. Through this Live Event, Arthur Lawrence hopes to uncover many of the myths that surround the IT consulting industry.
Email Strategy and Design for a Multiscreen WorldAlex Williams
Join some of the smartest thinkers in the mobile/multiscreen email marketing design arena. Together they will tackle some of the toughest questions and offer real-life advice for getting multiscreen email right. Among the specific topics will include the following:
- Learning the implications of each major screen size and device
- Determining what devices your subscriber base is using and how and where they are converting
- Discussing the different types of design approaches, such as responsive and scalable, and which is the best fit based on your resources and expertise
- Creating a consistent user experience across email and Web/landing pages
- Examples and key best practices
- Communicating with your designer and programmer
- Testing, learning, optimization and measurement/analysis
- Future trends and predictions
This presentation was given at Silverpop Amplify 2013 on May 16, 2013 by Alex Williams, Trendline Interactive & Justine Jordan, Litmus.
UX Design Process - Work Permit NavigatorAndrew Maher
I completed the Google certification course for UX Design and this was one of my projects I completed. This walks you through every step of the design process I followed to build the final product.
UXPA 2021: Putting words in the mouths of chatbots: Designing cognitive intentsUXPA International
Presented by Jon Temple and Dabby Phipps. Chatbots have emerged as a powerful new technology in our daily lives. Sometimes they attempt to answer our questions or provide advice, while other times they ask screening questions before handing off to another human. Despite their ubiquity, the capabilities of chatbots are often misunderstood with many people believing the chatbot can generate unique answers or solve problems on its own. In reality, the answers chatbots provide are only as good as the human thought and writing that goes into creating the cognitive intents, which form the corpus of a chatbot’s knowledge base. In the following, we will describe the complex process of authoring cognitive intents, such as: what is an intent; how to select intents based on user feedback and metrics; how to improve confidence matching; and how UX research can iteratively improve intent performance. These concepts will be tied together in a chatbot demonstration.
Conversation UIs & Chatbots an introductionMarion Mulder
What are conversational User Interfaces (chatbots, voice assistants), how do they relate to AI, AR, and IoT. What can they be used for. Where are they today and where could this potentially go in the (near) future. And how and where do you start.
This presentation was used for a guest lecture to 3rd year students Media, Information and Communication (Creative Business) of the Hogeschool van Amsterdam (HvA) 26 september 2018.
Images used in the presentation have source reference where available
Learn why you should do internships, how to choose, and of course, how to get them!
This was originally presented on 2nd September 2016 during Friday Hacks #116 hosted by NUS Hackers.
Watch a video of the presentation here: https://engineers.sg/video/friday-hacks-116-internships-and-why-you-should-do-them-nus-hackers--1105
Leverage Bots in your Digital Workplace #off203 #spfestchiKanwal Khipple
Is your organizations looking to become smarter? Attend this session to better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
Selecting a Digital Agency for Web Redesign - Top Tips Terminalfour
Like a lot of things in life, the selection of a Digital Agency to help spearhead your digital transformation project is all down to one thing – The Right Fit. Does their vision match yours? Are they results and conversion focused? Are they ambitious and visionary; knowledgeable and skilled (both in design and also technology/coding)? Can you work with them? Do you like them, trust them? This is often the difference between success (in the long-term) and buyer’s remorse.
Overview
This unbiased* webinar will outline the Top 10 Common Pitfalls to avoid when selecting the right partner for your higher education institution. Some areas covered:
The project team (Getting to know them)
Dissecting a Design Portfolio (what it really means)
Technical questions to ask
What makes them different? What questions to ask?
Conversion optimization: What’s their approach?
Confirming deliverables, are you on the same page?
Artificial Intelligence Virtual Assistants & ChatbotsaNumak & Company
Artificial Intelligence transforms different interfaces into interactive systems that can be interacted with using Natural Language Processing technology. Thus, businesses can offer voice-integrated smart self-service solutions to their customers with Natural Dialogue Solutions, which can be positioned in different areas ranging from IVR systems to virtual assistants, from chatbots to smart systems.
This presentation talks about how to do outsourcing the right way. It needs a proper time investment and commitment, but can really help the small business owner.
In this presentation, we walk through some of the tips and tricks of using ChatGPT to better one's prompts interacting with ChatGPT. Hope you find it useful :-)
In the Emirates, the UX interview is always a surprise as we really never know what to expect! Sometimes our interviewer is not a UX Designer. But what if he or she is a UX Guru?
The goal of this presentation is to discuss the best way to make you ready and rock at your next UX interview!
In order to get there, we'll talk about:
• The UX Role and types of UX roles
• The interview and a few suggestions on do's & don'ts
• The Recruiter's point of view
• The Candidate's point of view
• What are you really looking for in a UX job?
Workshop: Chatbot in a box - Introduction to conversation design and conducti...Jon Temple
In the emerging world of Artificial Intelligence (AI), chatbots are becoming a standard offering that requires various UX expertise: research, design, and content creation. In this workshop, we will guide you through the steps to create a chatbot, including reviewing the basic elements of a chatbot, conducting research to identify user needs, and creating cognitive intents, which are the foundation of your chatbot. Your cognitive intents will be incorporated into a fully functional chatbot and demoed live. In addition, we will discuss how to evaluate chatbots, what it takes for a chatbot to be successful, and how to avoid common mistakes that lead to poor effectiveness and user abandonment.
Future of work, Role of Technology and Impact on the HR profession (al) 2020MP Sriram
The one hour session focusses on 3 sub themes
The significant trends that are emerging around work and organising
The impact on the HR profession and HR professionals including their roles and skills
Emerging trends in HR technology and Digitalisation in HR
Chatbots are fast becoming a mainstream element in the modern workplace. Our webinar will explore the steps involved in implementing a workplace chatbot from concept to execution, including:
Getting started with a workplace bot: Where to begin? What are the most important steps? What are the most critical use cases? What is the long-term commitment?
Bots for employee services: Where are they needed most? Where do they work best? How do they tie in with applications like Workday and ServiceNow?
Success factors: What does success look like? How do you ensure your bot is helpful and not hype?
Leverage Bots in your Digital Workplace #GlobalAIbootcamp Kanwal Khipple
Better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
Here is something cool we did. We’ve mapped out the entire HR life cycle and identified areas where chatbots can help increase productivity and decrease costs.
Check out our document to find more.
Chatbots and automation in the digital workplaceSam Marshall
Slides from webinar between ClearBox Consulting and FLEX Automation, Feb 2018.
www.clearbox.co.uk
What are enterprise chatbots?
What are the challenges and opportunities?
What do digital workplace and intranet managers need to know?
What are the promising use cases?
Will your intranet be replaced with a (chat) bot?Thomas Maeder
1. Types of bots and basic understandingof machine learning / AI.
2. What can a (chat) bot do for usin internal communications and process automation?
3. How to start a (chat) bot project?Short case study of the Swisscom intranet chat bot proof of concept.
Integrating Bots into your Digital Workplace Strategy #spfestdcKanwal Khipple
Is your organizations looking to become smarter? Attend this session to better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
UXPA2019 Not Your Average Chatbot: Using Cognitive Intercept to Improve Infor...UXPA International
This presentation from UXPA 2019 will review cognitive intercept as pertains to search, and how it extends to an additional domain (live agent chat). Evidence that it helps users and lowers help desk volumes will be discussed.
Similar to Chatbots and Conversational UIs for your workplace (20)
Gender free tech momentum to mitigate biases in aiMarion Mulder
Why are all voice devices female? Is it necessary for technology to have a gender? Does gender-specific technology affect our perception of women and gender equality? This keynote will address the boiling hot topic of #GenderFreeTech and how to ensure that technology is inclusive of us all.
Inclusive tech, (how) is that possible?Marion Mulder
Volgens The Institute For the Future gaan we een tijdperk tegemoet van Human-Machine Partnership, een tijd waar in mens en AI steeds meer gaan samenwerken. Ook zien ze, naast traditionele organisaties, een alternatief opkomen waarin we in communities gaan werken powered by algoritmes.
AI maar ook VR/AR gaan dus een steeds belangrijkere rol spelen. Daarom ben ik mij actief aan het oriënteren op o.a. AI ethics en GenderFreeTech en ben ik actief lid van Women In Voice en Women in AI met als doel een beter beeld te krijgen hoe we kunnen zorgen dat de technologie de we nu creëren en onze toekomst mede bepaalden een wereld creëren die inclusief en goed is voor iedereen. Ik neem jullie vandaag mee in mijn journey en learnings.
Marion Mulder
A feminist view on chatbots, voice assistants & AIMarion Mulder
I'm a big fan of chatbots, voice assistants and AI. So much so I currently only do 'conversational customer experience' projects for my customers.
At the same time I'm concerned about the effect of most bots getting female personas, gender bias in AI training data and the lack of non-male people in product and development teams.Why? I will explained that during my 12 minute talk at the LWT summit in London on 16 November 2019
The (non)sense of gender-free in conversational AI - Women in voice Netherlan...Marion Mulder
(Why) should technology have a gender?
Why are all voice devices female? Is that actually a bad thing? And what does this do to/for how we perceive women and gender equality? Is this making an improving for all of us or should we be concerned about something?
On 20 January I gave a presentation at the Women in Voice Netherlands (online) meetup about #genderfreetech, how I see it and what I've learned from both being in tech and diversity & inclusion for years as well as insights I got from ready a series of really good books on this subject.
Here you find my presentation addressing the following topics:
* What do I mean by Gender-Free; I’ll take you along on my journey of exploration
* Does everything need to be gender-neutral? Spoiler alert: Hell NO!
* That ‘thing’ about gender; what’s going on? why is that? Symptoms & underlying causes. In short: Bias and by Binary Thinking
* Opportunities & Possible Solutions
Want to know more about it, or want to create positive change? Feel free to contact me. I'd be happy to present, give workshops or work with you on co-creating great technology solutions that benefit everyone.
Marion
info@muldimedia.com
Technology for everyone - AI ethics and BiasMarion Mulder
Slides from my talk at #ToonTechTalks on 27 september 2018
We all see the great potential AI is bringing us. But is it really bringing it to everyone? How are we ensuring under-represented groups are included and vulnerable people are protected? What to do when our technology is unintended biased and discriminating against certain groups. And what if the data and AI is correct, but the by-effect of it is that some groups are put at risk? All questions we need to think about when we are advancing technology for the benefit of humanity.
Sharing what I've learned from my work in diversity, digital and from following great minds in this field such as Joanna Bryson, Virginia Dignum, Rumman Chowdhury, Juriaan van Diggelen, Valerie Frissen, Catelijne Muller, and many more.
Social Media for your diversity and LGBT company networks.
Leassons learnt from 10 years online and offline networking experience.
For Workplace Pride Connecting Networks event at IBM 13 december 2013
On 29 August we had our Leergang (selfstudie group) on sustainable working. This session was on the New Way of Work or "Het Nieuwe Werken (HNW) in Dutch.
This was my contribution on the topic with a focus on crowdsourcing and how that impacts how we see work-life balance.
This 7-second Brain Wave Ritual Attracts Money To You.!nirahealhty
Discover the power of a simple 7-second brain wave ritual that can attract wealth and abundance into your life. By tapping into specific brain frequencies, this technique helps you manifest financial success effortlessly. Ready to transform your financial future? Try this powerful ritual and start attracting money today!
# Internet Security: Safeguarding Your Digital World
In the contemporary digital age, the internet is a cornerstone of our daily lives. It connects us to vast amounts of information, provides platforms for communication, enables commerce, and offers endless entertainment. However, with these conveniences come significant security challenges. Internet security is essential to protect our digital identities, sensitive data, and overall online experience. This comprehensive guide explores the multifaceted world of internet security, providing insights into its importance, common threats, and effective strategies to safeguard your digital world.
## Understanding Internet Security
Internet security encompasses the measures and protocols used to protect information, devices, and networks from unauthorized access, attacks, and damage. It involves a wide range of practices designed to safeguard data confidentiality, integrity, and availability. Effective internet security is crucial for individuals, businesses, and governments alike, as cyber threats continue to evolve in complexity and scale.
### Key Components of Internet Security
1. **Confidentiality**: Ensuring that information is accessible only to those authorized to access it.
2. **Integrity**: Protecting information from being altered or tampered with by unauthorized parties.
3. **Availability**: Ensuring that authorized users have reliable access to information and resources when needed.
## Common Internet Security Threats
Cyber threats are numerous and constantly evolving. Understanding these threats is the first step in protecting against them. Some of the most common internet security threats include:
### Malware
Malware, or malicious software, is designed to harm, exploit, or otherwise compromise a device, network, or service. Common types of malware include:
- **Viruses**: Programs that attach themselves to legitimate software and replicate, spreading to other programs and files.
- **Worms**: Standalone malware that replicates itself to spread to other computers.
- **Trojan Horses**: Malicious software disguised as legitimate software.
- **Ransomware**: Malware that encrypts a user's files and demands a ransom for the decryption key.
- **Spyware**: Software that secretly monitors and collects user information.
### Phishing
Phishing is a social engineering attack that aims to steal sensitive information such as usernames, passwords, and credit card details. Attackers often masquerade as trusted entities in email or other communication channels, tricking victims into providing their information.
### Man-in-the-Middle (MitM) Attacks
MitM attacks occur when an attacker intercepts and potentially alters communication between two parties without their knowledge. This can lead to the unauthorized acquisition of sensitive information.
### Denial-of-Service (DoS) and Distributed Denial-of-Service (DDoS) Attacks
1.Wireless Communication System_Wireless communication is a broad term that i...JeyaPerumal1
Wireless communication involves the transmission of information over a distance without the help of wires, cables or any other forms of electrical conductors.
Wireless communication is a broad term that incorporates all procedures and forms of connecting and communicating between two or more devices using a wireless signal through wireless communication technologies and devices.
Features of Wireless Communication
The evolution of wireless technology has brought many advancements with its effective features.
The transmitted distance can be anywhere between a few meters (for example, a television's remote control) and thousands of kilometers (for example, radio communication).
Wireless communication can be used for cellular telephony, wireless access to the internet, wireless home networking, and so on.
Bridging the Digital Gap Brad Spiegel Macon, GA Initiative.pptxBrad Spiegel Macon GA
Brad Spiegel Macon GA’s journey exemplifies the profound impact that one individual can have on their community. Through his unwavering dedication to digital inclusion, he’s not only bridging the gap in Macon but also setting an example for others to follow.
Multi-cluster Kubernetes Networking- Patterns, Projects and GuidelinesSanjeev Rampal
Talk presented at Kubernetes Community Day, New York, May 2024.
Technical summary of Multi-Cluster Kubernetes Networking architectures with focus on 4 key topics.
1) Key patterns for Multi-cluster architectures
2) Architectural comparison of several OSS/ CNCF projects to address these patterns
3) Evolution trends for the APIs of these projects
4) Some design recommendations & guidelines for adopting/ deploying these solutions.
APNIC Foundation, presented by Ellisha Heppner at the PNG DNS Forum 2024APNIC
Ellisha Heppner, Grant Management Lead, presented an update on APNIC Foundation to the PNG DNS Forum held from 6 to 10 May, 2024 in Port Moresby, Papua New Guinea.
3. Conversation UIs & Chatbots for your Digital Workplace
• Introduction (who am I)
• What are conversational UIs and what’s the difference with AI and AR
• Why should you want to start with it
• How getting started
4. Pulse Check
• Who already has a chatbot/ virtual assistant in your organisation?
• Aimed at clients/ colleagues?
• Are you actively involved?
• Who is considering a chatbot/ working on it?
• What are your expectations;
What would you like to hear/ know more about today?
5. Marion Mulder
I help organisations leverage digital
technology, especially Chatbots,
Virtual Assistant, AI & AR,
for optimal Customer Service*
With people from your organization
and/or professionals from my network
Bringing an outside-in perspective
www.muldimedia.com
marion@muldimedia.com
+31642111245
*) Customer Service = how we serve our customers,
not just the helpdesk!
“Making digital technology work for you”
How can I help?
13. To complex anticipatory advisory bots
Welcome home Marion,
I have turned on the heating,
dinner is almost ready
and I have recorded Nieuwsuur for you as
there was an item on AI on it.
Would you like me to play that for you now
while you are waiting for dinner?
18:30
14. Types of bots
14
Informational
Transactional
Advisory
Informational chatbots are the
simplest type.
They usually involve providing
general information such as
FAQs, news stories and push
notifications
Transactional chatbots allow
users to complete transactions
and interact (such as booking a
hotel)
Typically they require a user to
be authenticated into their user
account
Self-learning chatbots are the
next evolution in chatbots.
They are able to learn based on
customer interactions to
determine the appropriate next
steps.
KnowledgeComplexity
AI Maturity
15. Why
• The market (customers and users will expect it from you)
• Making life (at work) easier
16. Why should you care about Conversational UIs
Customer Central Day after tomorrow ready
Business Process Optimisation
Make live at work easier
• Faster than real time customer service
• Hyper personalisation
• Convenience
• DEX; Digital Workplace – Time & Space
• Employee Self Service -> Employee Self Service
• Convenience
23. Not just design the happy flow conversation….
Small talk
The actual dialog
flow
Don’t know...
Getting back on track
Hand-off to Human
24. Not just design the happy flow conversation….
24 https://developers.google.com/actions/downloads/design-principles-quick-reference.pdf
25. Which event /action/ trigger
and
Which information need
Retrieve
where
Store
where
‘Present’
where
(Re-)mapping customer journey, with interface, content and systems
Intent
26. “I need to go to New York next week”
(ps: why did [Siri] not see this in my calendar yet and anticipated my needs?)
27. Intelligent Content - Structured Authoring and Micro Content
Source: information Energy 2018 Conference
28. • Amelia was manually trained on two basic flows in
PowerPoint and 77 knowledge articles.
• Based on this, User Stories were defined which
resulted into
• 14 Dialogue plans
• 32 Grammars (Goals & slots)
• 33 BPMN process flows
• 5 general
• 28 MobileIron specific
28
“I want company email on my private mobile phone" (MobileIron)
29. Content Model – Content Information Types
Reference
• Describes things the reader needs to
KNOW
Concept
• Explains things the reader needs to
UNDERSTAND
Task
• Instructs the reader HOW TO DO
things
Principle
• Advices the reader about what they
need TO DO or NOT DO and WHEN
Process
• Demonstrates to the reader how
things WORK
Information needs to be typed according to the
intended reader response to that content
32. “paper prototype”: fake it
• Have your script and default (designed) answers ready
• Put a actual person on the receiving end but tell the
test user that it’s a bot
• Play it out
• Record the conversation
• If successful use the recorded data to train your
actual bot
• If not successful learn where you need to
improve (had to go off script)
33. Suggest speaker conversation flow (or input form)
What is the speaker’s name?
She is called [firstname] [lastname]
[expertise], [expertise], [expertise],
[expertise]
What topics can we #AskHer about as
a speaker or expert?
Thanks you
You have provided the
following information
Name: [firstname [lastname]
Experise: [topic], [topic]
Organsation [job] [organsation]
Identifies as: [identity, identiy]
More infro: [url]
Photo [show photo]
Is this correct?
She is [job title] at
[organization]
What is the speaker’s organisation?
[www.linkedin.com/name
ofperson/]
Is there a website or linkedin profile
we could refer to for more info?
If so please share URL
[woman]
Do you know how she identifies (e.g.
black, moroccan, lesbian, etc)
[upload] or [photo url]
Can you provide a photo (upload or
share photo source url)
skip
skip
skip
skipupload Add link
submitChange
[name] has been added to
our list. We will contact
her.
Can we use you as a
reference?
No thanksyes
Would you like to add
someone else?
No thanksyes
Find expert/
speaker
Suggest
speaker
34. What if someone adds all or most of the content in 1 response?
What is the speaker’s name?
I would like to suggest [firstname]
[lastname] she works at
[organization] as a [jobtitle] and you
should ask her about [topic], [topic]
you can find more info about here
at [link]
Suggest
speaker
35. New employee onboarding (Digital workplace only)
I have a new
employee
Is it a permanent
employee or
temporary?
PermanentTemporary
[ab12cd]
Temps do not get
laptop or phone.
They use remote
access on their own
computer.
Request remote
access for new
employee?
yesNo
Do you have [corpID]
yet?
No
Shall I order laptop
for [ab12cd]?
yesNo
Shall I order the
standard phone with
company mobile
number [ab12cd]?
Or will they bring
their own device?
Nr onlyNo yes
37. Implement & Scale
• Start with simple processes or FAQs, preferably with high volume or
high impact
• Think about how the new interface will fit your (future) landscape
• Think about how to keep your content up to par and how to fit it in
your content landscape
38. How to build a Virtual Assistant
Define Design Flow Design
Conversation
User Testing!! Implement
& Scale
To achieve good ‘Intent’
classification accuracy, it’s
important to provide your
engine with enough data.
The greater is the number of
natural language examples in
the ‘User says’ section of
intents, the better is the
classification accuracy.
Sourcing “User says”
• Current human chat logs
• Emailed questions
• Other sources
• Wizard of Oz/ Mechanical
Turk
• Define its purpose (value
proposition)
• Pick the right cases
• Gather input on the cases
(“epics’)
• Define intents
• Define measures of
success
• What backend systems or
3rd party services need to
be connected
• Define chatbot needs a
personality
Tools
• Design Sprint
• Chatbot Design Canvas
• What steps/task will be
needed in the conversation;
both high level flow and
detailed flows
• What is fastest route from
A-Z (is not your web flow)
• Not just happy flow; people
WILL deviate
• Provide escapes (e.g.
handover to human agent)
• Impact of process redesign
on organisation
Tools
• Customer Journeys
• Existing process flows
• Input from SMEs (e.g.
helpdesk)
• Don’t pretend to be human
• Basic greetings and goodbyes
• Tone of voice based on chatbot
persona
• Conversational dialogs
• Conversation repairs
• Balance between text and rich
media (buttons, images, videos,
links, smart syntax hints)
• Balance between re-writing
everything vs referring to or
presenting other sources
(Intelligent Content Model)
Tools
• Google Conversation Design
checklist
Example platforms
• DigitalCX
• Dialogflow (google)
• IBM Watson
• IP Soft Amelia
• etc
Data privacy (CIA, BIA)
Machine learning capabilities
Frontend integrations
Back-end, API’s and
connecting systems/
databases
Bot-to bot readiness
CMS alignment
Build a prototype which
allows you to user test the
conversation.
You can build different
prototypes in different ways
for different purposes
If you have a really good
training set your 1st user test
can be successful
But brace yourself….
User will ask questions in
ways you couldn’t have
imagined!
Use the user test data to
improve your conversation
flow and training data
This will be an ongoing
process
Prototype (create)
Training (Data)