Revolt Breakfast Club is a monthly presentation for our clients and special guests, which aim to inspire, educate and encourage discussion about the ever-changing digital landscape. The presentations focus on specific topics relevant for those who want to be better at navigating the various tools, technologies, platforms and consumer preferences faced by brands today.
The topic of this month was bots, artificial intelligence and conversational interfaces with Kaave Pour focusing on the the current state of the different technologies and how brands can use them now and in the future.
This month's speaker:
Kaave Pour is Creative Director for Space10, IKEA’s new future living lab. Furthermore he’s head of Trailerpark I/O, an event where more than 1000 people meet to explore the intersection between art, design and technology.
2. The shift from desktop to mobile computing
over the past decade has had dramatic effects
on how people interact with technology.
But that’s nothing compared to what we
most likely will see in the near future.
3. Now we are seeing interfaces and forms of media
that are truly made for people’s phones, not just
adapted from the web or television or print.
9. … and digital assistants like Alexa, Siri,
Cortana, and Google Assistant. Others are
still nascent but likely to rise in popularity
over the next several years.
Google Assistant
Amazon Alexa
Microsoft Cortana
Apple Siri
10. At the heart of this new era are two broad
fields: chatbots and artificial intelligence.
!"
11. !"
Chatbots are software you can talk to,
either through text input or voice.
They fit neatly into these new interfaces
because, without a graphical interface to
click or tap on, the only way to control
them is often through conversation.
12. And chatting with a bot requires a level of
smarts that has come to be known as AI.
13. Including specific fields such as;
Natural language processing
(to understand human input)
Machine learning
(to personalise based on user behavior)
Information processing
(to glean insights from large data sets)
28. TIMELINE
Enabling Technologies We are at an inflection point. The graph below is microprocessor clock speed plotted on a logarithmic
scale—it shows that computing power has doubled nearly every year for the past 40 years. That, together
with a confluence of innovations in areas such as user interface, speech recognition, cloud computing,
and AI, means that we are finally—technologically—ready for the next revolution in computer interaction.
1976 1978 1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2001 2003 2005 2007 2013
1981
First
graphical user
interface
1983
First
commercial
mobile phone
ComputingPower
1992
First speaker-
independent
speech
recognition
2006
Cloud
computing
introduced by
Amazon
2011
Watson
wins
Jeopardy
Computing Power
63. “Slack's chatbot Howdy now includes an
option for adjusting the humor settings so
that users can help decide the personality
their new bot-friend will have.”
- Whats Broadcast 2016
74. “The brand is undergoing a paradigm shift. It's no
longer a mark. It's not even a voice.
It's an intelligent entity, a personality, an algorithm
capable of learning and building relationships.”
- Fast company
75.
76. "Think of the person who is writing the micro-
copy around forms on a website, All of a
sudden they’re the king, because it’s nothing
but microcopy now.
That little form validation error message, or
whatever, is now the full and total sum of your
brand’s representation [in this interface].”
- HOWDY
80. “Amazon is soon going to take all shopping decisions out of
our life except for the stuff that gives us a lot of joy - which
is about three to five percent of our actual shopping.
They will take Prime members and turn them into Prime+
members and take them from $1300 a year to $13000, they
will announce it and their stock will be taken over a trillion
dollars and we will have pure frictionless ecommerce.”
- L2inc
Amazon 2016: Est. 63 million Prime members