1. CURRICULUM VITAE
KIDUS GEBREMESKEL GESSESE
Contact Number:+971506988398/ 0555327809
Email: kgebre2003@gmail.com
OBJECTIVE
Seeking a challenging position in an organization, where I can utilize my experience to increase
product sales and enhance customer satisfaction by adding value to the current services offere
d to customers.
EDUCATIONALQUALIFICATION
 BA Degree on Accounting
 Completed MS word computer training.
 Completed Secondary School Certificate
WORK EXPERIENCE June 9th/ 2014 – Sep 15th/ 2016
Lion International bank
Position: Customer Service Representative
Duties and Responsibilities:
Courteouslygreet the customer and give them the best customer
service needed.
Handlingface-to-face inquiries from customers.
Manage upsetcustomers,conflicts and challengingsituations
Give customer’s assistance byansweringtheir inquiries and other concerns.
Encode and forward customer’s concerns to authorized personnel that will
further assist the concern of the customer.
Providinghelp and advice to customers using organization’s products or
services.
Communicatingcourteouslywith customers by phone,email,letter and face
to face.
Investigatingand solvingcustomers' problems,which may be complexor
long-standingproblems.
Findingpotential loyal customers and ensuringtheir demand are met
Helping clients to fill forms regarding bankactivities such as forms for
deposit, concerningcheques and openingof accounts.

2. Edna Mall, Addis Ababa, Ethiopia Jan 2012 – Mar 2014
Position: Sales Executive
Job Responsibilities:
Update the latestfashion wears and promote to potential customers
Welcoming customers in a professional way
Have always achieved and crossed stated sales target set.
Takes and delivers messages or transfers calls to voice mail when
appropriate personnel are unavailable.
Welcomes on-site visitors, determines nature of business,and announces
visitors to appropriate personnel.
Demonstrate products and show consumers how to maximize their features.
Receives,sorts, and routes mail; maintains and routes publications.
Takes payments for services and products.
SKILLS AND COMPETENCIES
 Effective listenerand communicator
 Good communicationand ‘people soft skills’
 Confident,self-motivated and determined
 Ability to work well on my own and also as part of a team
 Good organizational and time managementskills
 Excellentnegotiation and persuasiveskills
REFERENCES
Can be provided upon request
PERSONAL PROFILE
Date of Birth June 26th/ 1991
Civil Status Single
Gender Male
Visa Status Visit Visa
Nationality Ethiopian
Language English,
PassportNumber EP33988923
DECLARATION
I declare that the information provided above is true and correct to the best of my
knowledge.
KIDUS GEBREMESKELGESSESE