1. 1
Sir, Madam
I have the honor to present my resume to you hoping to have the opportunity of getting a
post in your well established organization.
I have the pleasure to present myself to you as a graduate of the Faculty of
Management & Technology, Arab Academy for Science & Technology & Maritime
Transport (AASTMT), French Section in collaboration with Ecole Supérieure Libre des
Sciences Commerciales Appliqués (ESLSCA), Paris, France, one of the well estimated
University’s worlds wide, which gave me a strong formation and well developed skills.
I started my career in the Egyptian Company for Mobile Services – Mobinil (currently
Orange) in the customer service department, one of the most important & highly
motivated departments in the company; working in Mobinil First Class department
developed my skills on many levels, interpersonal, negotiations, task completion
effectively & efficiently & the ability to meet deadlines, being transferred to the Sales
department allowed me to contribute directly in the company's target achievement &
being in the Distribution department gave me the chance to learn how to read the
market needs, establish the needed balance between the Point of Sales as well as
ensuring the increase of our sales in terms of quantity & quality which enhanced &
sharpened my skills of negotiations, ability to work under stress & accurately meeting
the requested deadlines.
Joining the Business Development department sharpened my commercial skills &
knowledge of seeking business opportunities, project management, provide tailored
solutions.
As enrichment to my knowledge & to develop my skills, I started a post graduate
diploma in the Human Resource Management in the American University in Cairo in
which I was announced graduated in April 2006.
Moving across the Sales & Marketing departments added a lot to my knowledge &
enhanced my skills in planning, analysis, achieving targets & responding to customer /
market need, nevertheless, penetrating new markets & assessing business
opportunities.
Since 2012 & I’m assigned for the Mobile Money services in Mobinil, which allowed me
to acquire all the knowledge & experience in service designing, pre-launch activities,
building a business case, post-launch follow-ups & putting the entire service strategy as
well as service portfolio roadmap.
Sir Madam I am willing to continue my career within your well estimated establishment
which will help me to apply my experience & develop my skills.
Best regards

2. 2
Hady SEOUDY
Date of Birth: 03-07-1978
Address: 8th
District, 6th
of October City,
Giza, Egypt
Email: hadiseoudi@gmail.com
Mobile: (+2012) 222 37 203
EDUCATION
April 2006 Human Resource Management Post-Graduate Diploma, School of
Business, Economics & Communication, American University in Cairo.
1999-2003 Bachelor of Business Administration, Faculty of Management &
Technology, Arab Academy for Science & Technology & Maritime
Transport, French Section in collaboration with École Supérieure Libre des
Sciences Commerciales Appliqués (ESLSCA), Paris, France.
1995-1999 Faculty of Law, Paris I University, Pantheon Sorbonne, France-Cairo
University, Egypt.
PROFESSIONNEL EXPERIENCES
September 2003 – till present joined the Egyptian Company for Mobile
Service (Mobinil) in the following posts:
June 2013 till present: Marketing Department: Payments & Services
Strategy Sr. Supervisor.
- Defining & setting the services strategy.
- Defining the annual plan.
- Responsible Mobile payment methods portfolio covering B2B – B2C - C2B –
G2C – C2G services such as:
o Utility bills payments.
o Mobile bills payments.
o ADSL bills payments.
o Merchant payments.(in store & online)
o Salaries / wages payments.
o Charity Donation payments.
o Mobile Ticketing.
o Micro Finance / installments payment.
o Traffic Fines Payments.
o Money collection services.
o Taxes & customs payments.

3. 3
o Universities fees payments.
- Manage & design several payment channels for customer such as USSD –
IVR – Web Portal – On Device Portal.
- Create new services to be applied as revenue arms & streams for Mobile
Money to increase subscribers’ base & transactions.
- Design the partnerships strategy for Mobile Money with public & private
sector.
July 2012 – June 2013: Marketing Department: Mobile Money Sr.
Specialist.
- Work on preparing the Mobile money service for launch.
- Responsible for enhancing the Customer Experience for Mobile Money
prospect users.
- Responsible for preparing the communication campaign.
- Responsible for preparing all the legal forms, update & review the commercial
terms & clauses.
- Create new services to be applied as revenue arms & streams for Mobile
Money to increase subscribers’ base & transactions.
- Work on availing new internal payment methods for customers to generate
revenues & increase customer satisfaction.
- Responsible the Government projects in order to create new payment
methods & generate revenues.
April 2010 – July 2012: Commercial Department: Business Development
Sr. Specialist.
- Utilize knowledge of the telecommunication to prospect, cultivate & execute
strategic partnerships with outdoor & external parties & develop & manage the
ongoing relationship which requires regular visits and meetings with these
entities.
- Develop strategic partnerships that will drive traffic & build the brand within in
Egypt; goal with these partnerships is to drive traffic to the site, partner for
content, co-branding and mobile/3G service opportunities.
- Utilize knowledge of the Internet/telecom on to prospect, cultivate & execute
strategic partnerships & develop & manage the ongoing relationship.
- Track surveys, analysis research results & develop models to support
business solutions.
- Identify partnering & marketing opportunities that can support business plan
development.
- Responsible for creating business opportunities with Government in order to
introduce the “M-Services” concept

4. 4
August 07 – March 10: Sales Department: Distribution Sales Sr.
Specialist
- Manage a number of Point of sales in certain territory.
- Acts as a liaison between Mobinil & its points of sales to maintain Mobinil image &
insure that points of sales has received correct data of Mobinil products &
services.
- Achieve the distribution department sales target.
- Develop the Point of sales in his area to achieve the area target.
- Deliver the merchandising items & ensure they are properly set up.
- Determine the best placement to display the merchandising items at the point of
sales.
- Increase the network of the distribution channel through appointing new
Point of sales to the sales channel.
- Apply the marketing strategies in penetrating the market.
- Ensure that point of sales receive correct information on the new products &
services Communicate with other Customer Care sub-divisions to answer all
relevant customer.
- Participate in Mobinil events (give information to the customers, work on pushing
sales, respond to the point of sales Requirements, etc)
- Follow up POS through frequent visits each according to his areas and
report results to his superiors.
- Train sales agent of POS on the new products and services launched by
Mobinil.
- Solve all POS problems with different parties (distributors, Mobinil,
customers…etc.).
- Assure the availability of the products at the point of sales.
- Facilitate the availability of products in the market.
- Launch Mobinil services in the POS (such as installation of Bill Payment at
POS …etc.).
- Update and maintain POS database.
- Monitor the prices of Mobinil products and report directly to the head office
to maintain its impact on the distributors’ classification according to the KPI
system.
- Report all market information to the concerned parties (Marketing
Intelligence, Technical, and Distribution ….etc.).
Jan 07 – Aug 07: Customer Service: First Class specialist
- Ensure follow up of all answers as promised to the customer.
- Keep up to date with the product or services offered
- Build a new image and high reputation for Mobinil First Class customers
- Provide best possible service to both external & internal customers to achieve
highest level of customer satisfaction
- Communicate with other Customer Care sub-divisions to answer all relevant
customer

5. 5
- Provide proper information to customers with complete & comprehensive
understanding of Mobinil Products & Services and Policies & Procedures
- Fully understand & adhere to company policies & procedures that generates
personal / professional credibility & trust
- Respect & apply company vision & values
- Fully understand both individual & company objectives to achieve them effectively
& efficiently
- Resolve customer complaints in time & treat them as business opportunities to
ensure continuous improvement & development
- Escalate problems & provides relevant feedback to the right channels
- Positively contribute in up-selling of products & Value Added Services to
maximize company revenue.
Jan 06 – Jan 07: Customer Service: First Class team leader
- Help the representatives in handling difficult cases & angry customers
- Seek accurate information from other departments on customers inquiries &
communicates it to the representatives
- Perform regular follow up on Reps punctuality (Login, logout, breaks&
attendance)
- Prepare the daily & night shift handover to ensure a smooth running of work flow
- Prepare the daily performance reports for his/her team in addition to the up
Selling case percentages to meet the pre-determined objectives/ targets
- Hold regular meetings with his/her team to strengthen communication & ensures
sharing the same objectives
- Prepare the overtime sheets on a monthly basis, & maintains a record for the
annual, sick & emergency leaves
- Ensure that reps info. is up-to-date using intranet briefings & breaking news
utilities
- Report the out of order stations (PC’s, key boards, mouse, etc)
- Log in during the shift (as agreed in the what form) to minimize the LCR &
maintains a continuous active contact with customers
- Regularly check the mail for new information & replies back effectively &
efficiently
October 04 – July 06: Customer Service: First Class Sr. Representative.
- Fully responsible for handling all the inbound & outbound calls of first class
customers, resolving their problems & complaints.
- Providing the best possible service to both internal & external customers to
achieve highest level of customer satisfaction that includes a complete &
comprehensive understanding of all Mobinil products, services, policies &
procedures.
- Up-selling Mobinil products to maximize the revenue to ensure continuous
improvement & development.
- Responsible of handling the Rejected Direct Debit payments.

6. 6
- Responsible for the SIM cards stock management & that includes handling the
SIM cards related issues (value added services, technical problems & stock).
- Responsible of handling the mobile viruses' problems.
- Providing performance reports to direct Manager.
- Handling escalated calls.
- Driving quality assurance; ensuring accuracy of customer service.
September 03 – October 04: Customer Service: Call Center
Representative (110)
- Handling all incoming calls of the call center by registering the inquiries to be
communicated with other Customer Care sub-divisions (e.g. Credit, Activation,
Customer Relations, Outbound… etc) and problems to be escalated to the right
channels.
- The job includes also following customer service duties:
o To resolve the customers' complaints on time
o Treat the customers as business opportunities
o Up-selling Mobinil products to maximize the revenue
July- August 2002 National Société General Bank (NSGB).
Internship at the loans center.
July – Sept. 2001 Operational Unit for Development Assistance
(OUDA).
Internship at the Human Resources Department in
collaboration with the UNDP
LANGUAGES
- Arabic: Mother tongue.
- French: Excellent speaking, reading &writing.
- English: Excellent speaking, reading & writing.
COMPUTER SKILLS
Operating Systems: MS windows.
Software: Word, Excel, Power Point, Outlook, Xmind.
RECOGNITIONS
- 2006: Recognition Certificate for the outstanding handling First Class
customers & increasing the customer satisfaction.
- 2006: Employee Recognition Certificate of the outstanding achievement
exemplifying the highest standard of dependable services.
- 2008: Recognition Voucher for outstanding performance

7. 7
- 2009: Recognition Voucher for preparing sales force training session
- 2009: Recognition Voucher for punctuality & meeting deadlines.
- 2014: Mobinil Oscar Award for performance excellence.
- 2014: Mobinil Award of best achievements in MobiCash launch
ACTIVITIES & TRAININGS
- 2000: President of the Egyptian delegation in the Modern Arab League
Model in Arab League in its summit about the Arab world & the
technological challenges.
- 2001: Organizing committee of the Human Rights course for police
officers & DA’s, organized by the OUDA in collaboration with the
UNDP.
- 2006: Representing Mobinil in the Mediterranean Tourism Fair
- 2007: Negotiations skills training.
- 2007: Representing Mobinil in ICT fair.
- 2008: Advanced Microsoft Excel training.
- 2008: Personal Effectiveness Training.
- 2013: Managing Mobile Money sector in ICT fair
- 2013: Marketing Certificate
- 2014: MBTI training
- 2014: Business Case Advanced training
- 2014: Advanced Negotiation skills training
- 2015: Project Management training
- 2015: Presentation Skills training
HOBBIES
- Reading: History, politics, strategy, military & literature books.
- Music: Playing Piano & listening to music.
- Arts: Arabic calligraphy.
TRAVEL
Inside Egypt: Luxor, Aswan, Sinai, Hurghada, Port Said, Suez, Menoufeya,
Gharbeya, Dakahleya, Assiut.
Outside Egypt: France, Belgium.
REFERENCES
Furnished Upon Request