1. Vincent McClinton
3694 Kirkwood Rd, Columbus, OH 43227 vmcclinton86@gmail.com 614-353-0838
Summary
I am strongly dedicated and will put nothing less than a 100% in everything I do. A quick learner that is
able to work with a diverse population and provide attention to detail. I also excel in improving
operations and profitability reducing unnecessary work and increasing sufficiency. I enjoy working with a
team in solving workplace challenges.
Education
Franklin University, Columbus, Ohio
B.S. May 2013
Financial & Business Management
Employment
Exel 06/2014-Present
Settlement Coordinator Lead
• Started as a settlement coordinator and promoted to a team lead
• Responsible for making sure my team accounts remain current and customers are paid on time
• Knowing where each account stands and realigning my team to focus on the accounts that
needs the most attention.
• Finding solutions for any current or potential future problems
• Volunteered to take on the challenges of Diageo as my first account and at that time was the
largest account. I was able to clear all of Houston aging invoices, get the account current and
kept it current
• Help create the SOP for new accounts such as Panasonic and Barrack Gold
• Create a process with ops that has helped drastically reduce matching issues for Panasonic
• Worked with ops to create a sufficient process for Valero which turned this account around and
help it stay current
• Lead the know your business slide project that is helping us acknowledge things we can improve
on for all accounts
• Learned how to read the interface report along with fixing most interface issues
• Always volunteered to help others and train incoming employees
• All accounts I have been over I put a system in place that will keep them current and minimize
aging invoices

2. • Made it a priority to work on or have knowledge of every account
Discover 10/2013-present
Account Manager
• Worked in fraud prevention helping protect customers accounts and Discover
• Customer service rep ensuring customer quality and building relationships
• Awards for customer service and call quality
UPS 08/2004 – 02/2014
Coverage Supervisor
• Starter as a loader and promoted to a manager after three years
• Responsible for running the day to day operations of the overnight shift which include but not
limited to:
1. Phones call regarding packages not received at the client location
2. Managing 10-15 people to reach daily production goals
3. Ensuring that employees adhered to work place safety
4. Updated logs of delivery trucks and kept schedule current so that no trucks were waiting
to unload or load
• Maintain customer satisfaction by ensuring that there are minimal mis-loads on outgoing trucks
according to the standards set by UPS
• Monitored employees handling of packages to ensure that damage did not occur and items
were delivered to customers in good condition
• Holding employees responsible for their actions such as attendance or performing below
required production rate
• Implemented a one man floating system which helped improve PPH and allowed drivers to leave
early or on time
• If packages was found in building after all the drivers are gone I personally met with drivers on
their route to ensure on time delivery
• My dock was awarded numerous cookouts for having the best production of the quarter
• Worker on my team had best pph/mislead ratio for the year and received limited UPS apparel
• Spear headed competitions between docks that drove workers to work harder for which ever
prize I selected at that time.
Package Handler
• Responsible for shipping and receiving packages and ensuring proper destination
• Sort packages as they are received off of the truck
• Delivery specialist assigned a designated route