1. WILLIS ERIC PREZZY
w.prezzy@gmail.com
(718) 600-2217
IT TECHNICIAN
IT Technician with experience as a Desktop Support technician with additional skills in basic
networking, network troubleshooting, VOIP troubleshooting and printer support. Seeking a
position that allows me to utilize my current skills and attain new skills.
EXPERIENCE:
WEWORK Management, LLC IT CUSTOMER SERVICE TECHNICIAN
June/2013-Dec/2015
• Heavy use of Zendesk customer solution ticketing system for IT related issues.
• Supported both the internal client (WeWork Employee) and the external customer
(WeWork member).
• Imaged Apple MACbook Air’s and Pro’s through Time Machine for new hire
distribution.
• Imaged Lenovo T440, T440s, T450s and W541 for new hire distribution.
• Experience troubleshooting WiFi and Ethernet connectivity on MAC and WINDOWS
OS. Tested connectivity speeds and connection strength through terminal and command
line respectively.
• Provided remote support through teamviewer and logme In.
• Experience troubleshooting VOIP phones and collaborating with VOIP provider, iCore
purchased by Vonage, to assist in resetting voicemail passwords, enabling call
forwarding, voicemail to email and sequential ring groups.
• Experience troubleshooting printer connectivity with Kyocera and Konica models.
Assisted with the installation and functionality of PaperCut printing program.
• Experience pulling date from Ethernet ports to for switch port, Vlan and switch name for
Network troubleshooting. Done through Fluke, Wireshark or TCPdump script.
• Basic experience installing and configuring Cisco SRX switches in IT closet.
• Installed and configured Ruckus wireless access points.
• Upgraded hardware from Juniper to Cisco switches.
• Installed, upgraded and remotely managed Apple Mac Mini for printing system.
• Installed Crestron Airmedia and Enplug for Conference Room and Lobby LG TV’s.
• Experience installing, configuring and supporting VOIP hardware for desk phones;
Polycom 310, 410, 500, Cisco 7940, 7960, 7980 and 7990.
• Experience installing, configuring and supporting VOIP hardware for Conference phones;
Cisco ATA 112, Cisco 7937, Polycom Soundstation 2w and Konftel 300wx.
• Assisted with setting up Private Vlans for customers
• Assisted with setting up static IP’s for office printers
EDUCATION:
VAUGHN COLLEGE OF AERONAUTICS
BACHELOR’s in AirCraft Ops (98 credits) 9/2011-2014
• ROTC Air Force Pilot Training (E3 : A1C)
• Completed Air Force Specialized Undergraduate Pilot Training (SUPT)

2. LGA COMMUNITY COLLEGE ASSOCIATES DEGREE in Liberal Arts
9/2009-5/2011
CHRIST THE KING REGIONAL HIGH SCHOOL DIPLOMA
9/2005-5-2008
ADDITIONAL SKILLS
• Excellent documentation. Makes power points to share information and train others.
• Experience with ZOC and monitoring wifi through Ruckus Zone Director
• Port mapping, keeping track of the floors Ethernet ports based on label
• Wire management in an IT closet