1. RESUME
of
Brett Roberts
25/11/1978
2/37 Veronica Street, Ferntree Gully
3156
0459522865
Professional Attributes
It is my VIP customer service and ability to win customers over in any form of
business that makes me a prime employee and excellent person to have in any
workplace.
Professional Goals
I would like to move into a management position that would allow me to
provide guidance to staff, an exceptional customer service that would put any
business in a forward position and an employer that quiet satisfaction of
knowing the job is being done correctly.

2. NATIONAL STORAGE PTY LTD GLEN IRIS
Assistant Manager- 2014- current.
 VIP customer service
 Banking and cash handling
 Administration
 General Cleaning (toilets, kitchen etc..)
 Reporting to both my Manager and Senior Centre Manager
 Contract Reporting
 Marketing
 Account management
 Stock take weekly
 Process of credit cards, BPay, Cheques, Direct Debit, etc
 Invoicing/Receipting
 Arrears/Calls past due
 Use of Avaya phone systems and SITELINK computer programmes
 WINE ARC- Handling of customer wines in a controlled
temperature environment.
This has been one of the greatest positions I have ever held and find
National Storage to be a fantastic company that has helped hone my
skills in exceptional customer service.

3. BITEK AUSTRALIA PTY LTD
ACCOUNT EXECUTIVE- 2011 – 2014
 On road customer liaison

 Sales representation for trade and wholesale

 Reporting Direct to National Sales Manager

 Technical support

 Internal sales and trade counter sales

 Time management

 Excellent customer skill base

 Onsite Customer Liaison

 KPI’s and Budgets met

 MYOB usage

 Cold calling

4. MATCHMASTER COMMUNICATIONS
Victorian Office Manager, 2009 - 2011
Customer Support and Technical Help
Selected Accomplishments:
 Managed both office and warehouse

 Supervised warehouse staff

 Managed both senior and junior staff calendars

 Respond to all incoming calls and directing them as required

 Internal sales and trade counter sales

 Coordinating reporting requirements

 OH&S manager of VIC Branch

 Cold calling and up selling

 Invoicing and liaise with SYD accounts

 Maintaining all office requirements including stationary and building maintenance

 Proofing and collating crucial business documentation

 Basic accounting responsibilities including invoicing, expense management and
monthly reconciliations

 Use of AUSVANTAGE computer system
Technology
Education
MONASH UNIVERSITY
Bachelor of Arts, 1997
 Semester 1 High Distinctions

 Certificate IV in business administration

 Cert 4 in Business Admin (as provided internally through MATCHMASTER)
References Available Upon Request