1. 12 Year’s Restaurant,QSR Operations Experience /High growth Sales with Millions (SAR) in Revenue /Managing 34k
square foot area / Multi-Unit Management certified by DBI,INC-USA / Operations excellence & Food Safety Certified
by Baskin Robbins ,KSA
Professional
Attributes
* Self- Motivated * Efficient Leadership
* Ability of Multi-Tasking * Reliable
* Problem-Solving
Skills Multi-Unit Operations Management
Multimillion-Saudi Riyal Sales , P & L Management
Sales , Product Mix and Market analysis
Business Development ,Site Selection & Construction
Vendor Negotiation
Customer relations & satisfaction
Labor management and Cost Control
Team Building & Staff retention
Education INSTITUTE OF HOTEL MANAGEMENT – Jaipur, India 2001-2004
BHM, Bachelor’s in Hotel Management
KSOU– Mysore, India 2011-2013
MBA , Operations & Business Development
Experience MANAGER– Jeddah(Western Province), Saudi Arabia 2015 – Present
Baskin Robbins
Developed and Operating 50 multi-unit Baskin Robbins stores. Overview of all store P & L
responsibility for in store sale, Store appearance and Employee development. Supervised 150
plus employees and 6 management personal. Business development in assigned area, New
Store opening and Pre opening Setup coordination for Operations. Strategic financial planning,
and accruals. Maintained ordering and Inventory supply coordination. Sales Planning, product
mix and Market analysis.
Increased profits by 12 % per year and Increased Sales through New store expansion .
financial management: planning and working to budgets, maximising profits and achieving
sales targets, controlling takings in the restaurant, administering payrolls, etc
Reduced employee turnover by 15% through focused Staff Planning /Scheduling , training,
and team building.
Achieved cost reductions in food, labor, and inventory.
Ensuring high standards of customer service are maintained.
Working to ensure standards of hygiene are maintained and that the restaurant complies
Kumar Saurav
Manager
Baskin 31 Robbins
Platinum Tower, Jeddah (Western Province),Saudi Arabia
Contact : saurav81sharma@gmail.com / (+966) 547646992, (+91)9771990400
2. Saurav / RESUME P a g e | 2
with health and safety regulations.
Implementing company policies, procedures, ethics, etc.
Handling customer complaints and queries.
AREA MANAGER – Dammam(Eastern Province),KSA 2011 – 2014
Baskin Robbins
Drive an excellence in Day to Day Operations of 12 Stores. Handled 32 staff, able to motivate
person to reach desired objectives, Train, Coach and Support Store In charges and Store
Teams. Evaluatedprocedures and implemented Operational Improvements. Developed
staff to deliver Outstanding Customer service.
SALES TARGET AND ANALYSIS WITH SAME STORE SALES GROWTH, PRESENTING REPORTS TO
MANAGEMENT WEEKLY/MONTHLY/QUARTERLY WITH REQUIRED BACKUP SUPPORT FOR
FORECASTED SALES AND OPERATIONS.
PRODUCT MIX ANALYSIS
COORDINATION WITH MARKETING DEPARTMENT FOR BACKUP SUPPORT
HANDLING 135 STAFF WITH SCHEDULING
STORE VISIT AND MARKET ANALYSIS FOR BETTER SALES & OPERATIONS WITH COMPARISON
TO COMPETITORS.
Achieved 17 % same store sales growth over last year
Achieved 22 % all store sales growth.
Ranked first position in KSA for Operations excellence throughout year.
Added 5 new stores in given region 2014.
AREA MANAGER –New Delhi ,India , 2007-2010
PASSION TEA PVT.LTD.(Subsidiary Division of Jindal Group)
Directed and managed five stores throughout Delhi & NCR from 2007 to 2010
Generated 12% annual net profit rate for all stores.
Preparation of sales Target ,Budget and Execution
Analysis of sales and Product Mix (weekly/Monthly/Quarterly Report)
Evaluation of Food Cost and Consumption with wastage and Damage
Track on Repair and Maintenance cost
P & L review of All Store
Restaurant Manager –Faridabad, India 2006 -2007
SUBWAY
Directed All Operations and Administration of Restaurant with excess in sales with
Achieving all sales and category Target. Significantly grew sales and implemented
stringent cost controls to improve gross margins. Oversaw P & L, Budgeting, Local
Marketing, and Recruited and cultivated highly efficient restaurants teams.
Brought Restaurant from lowest sale to Maximum Highest sales. Remodeled
the unit, retrained employees and Organized Home delivery system.
Ranked Restaurant for High Sales Volume for consecutive four months.
3. Saurav / RESUME P a g e | 3
Asst. Manager- Lucknow, India 2004 - 2006
McDonalds
Managed Food Service Operations with Quality Check. Executed inventory control,
Ordering, Food sanitation successfully. Ensured for minimum wastage and Scheduling.
Achieved highest sales with all team mates
Met 100% customer satisfaction.
Met Positive marks by Mystery shopper.
Successfully driven Inventory and Ordering of Restaurant as per Sales Volume
and Estimation
Personal Particulars:
Nationality – Indian II DOB - 18th Dec1981 II Driving License – (KSA/INDIA) II
Passport – Available II Availability – Immediate (One Month)
