1. CURRICULUM VITAE
Dynamic Professional seeking assignments in IT and Ecommerce with a growth oriented organization.
Specialization: MIS Executive &Team Handling.
ABOUT MYSELF
 A strategic planner with good knowledge of Finance & Operation
 Strong exposure to Human Resource management & Team building aptitude.
 Possess excellent communication, confidence, interpersonal and leadership skills.
 Distinguished skills in decision making, information management, problem-solving, creativity and
maintaining an interpersonal relationship.
WORK EXPERIENCE
Sr. MIS Executive – Jabong.com
Department – Operation Finance & Returns and Refunds
Duration – 03 Years
Job Responsibilities –
 Possessexcellentcommunication,confidence,interpersonalandleadershipskills.
 Coordinatingwithsuperiorsaswell asotherdepartmentsforhighlyescalatedcasessuchas
HOD/MD/Online escalations&solvesthe issuesonthe spotwithkeepingcustomer
satisfactionalongwithorganizationbenefitapproachinmind.
 Inter& Intra Team coordinationforimplementationof new updates&togive endsolution
to the customer’sconcern.
 Out of the way coordinationwithPaymentGateways&Chief Grievance Officersof the
variousbanksto provide properresolutiontothe customer’sconcernrelatedtoprepaid
refund.
 CoordinatingwithForward/ReturnriskTeam, identifying&blockingfraudulentcustomersto
avoidfinancial losstothe company.
 Monthlyanalysisof customer’srefund,lossincurredbycompany,COD& Prepaidanalysis,
PaymentGatewayAnalysis,RiskAnalysis,complaints&escalationsanalysis.
 Customeraswell asorganizationorienteddecisionsbaseduponsituations.
 Processcustomer’srefundviaNEFT/FundTransfer,PrepaidModes,JabongVouchers&
CreditsandCheques.
 Preparingdaily workforteam& coordinatingthe dailyallocationof work.
 Time to time reconciliationof workdone byteammembers.
 Initiate/followthroughprocessautomationwhereverpossible.
VIJAY KUMAR
L-1128 Mangol Puri
New Delhi-110083
Mobile No. : 9899368399
E-Mail : vkumar.kumar77@gmail.com
vikasgolwara@gmail.com

2.  Assign/allocating Ticekts to other Dept on CRM.
 Escalate repetitiveerrors/issuestothe respectiveSPOC'sof internal aswell asexternal
department.
 Processingcustomer’srefundasperrequestreceived.CAREEROBJECTIVE:KEYSKILLS:
PROFESSIONALEXPERIENCE:4Years +
 Handlingthe casesof Invalid(PaymentFailure) Transactions tocheckthe statusof payment
whetheritisauthorized,failedorsuccessandprovidingthe solutiontothe customeronthat
basis.
 DelayinRefundProcess,RiskEscalationandprovidingconfirmationagainst(Fraud
Transaction)
 Updatingthe dailyRefund Figure &reportingtoCompanyDirector.

Sr. Team Leader – 3i-Infotech BPO
Department – Operations
Duration – 08 Years
Process/Project : ICICI Credit Card, ICIC Saving, ICICI Merchant, IngVysya Banking Saving A/c, Indian Airlines.
 Maintain Productivity of Team mates.
 Maintain the process quality, SLA & Policy.
 Handle the Database on SQL & provide data to client.
 Revert on E-Mail & Online Escalations.
 Software updating raised by Users & Clients.
 MIS Report Creation & Make Team Incentive Plan & Incentive.
ACADEMIC CREDENTIALS
Graduate from AllahabadUniversity RajshriTandon
HigherSecondaryCertificate fromCBSE
SecondarySchool CertificatefromCBSE
TECHNICAL SKILLS
One Years Professional Diploma In I.T.I NandNagri Delhi 110093 (Computer Operator Programming
Assistantance Course).
OperatingSystems : MS-Dos,Window-2000 & XP
Tools : MS-Office (Word,Excel,Power-Point),SQLYog,VB,C++
InternetExplorer : E-Mail & Downloading.
KEY SKILLS
Soft Skills
Good Communication skills,High Patience,Self Confidence, Friendly,Social,Calmlistener,Sincere, Honest,
good humored.
Strengths
Determination, Smart Working,Good Leadership Qualities,TeamPlayer,Optimistic,and Never Give up
Attitude

3. PERSONAL DETAILS
Father Name ShriChatter Pal
Date of Birth 12th Jan 1982
Gender Male
Marital Status Married
Hobbies Reading & Travelling
Language Known Hindi & English
Place: Delhi,India
Date: (Vijay Kumar)