This document summarizes the career experience of an individual seeking a senior customer support role delivering voice coaching and support. They have over 15 years of experience in customer service roles, most recently as a senior contact executive at a BPO providing appointment scheduling support for an Australian client. They have a background in hospitality, healthcare, and IT customer support roles, along with training and certifications in customer service and voice delivery management.

1. SENIOR CUSTOMER SUPPORT EXECUTIVE/VOICE COACH PROFESSIONAL
Delivering Complete Customer Support to train the staff with Voice Coaching & Monitoring
for the US and UK Projects.
 Customer Support, Voice Delivery Management&Human resourceManagement
CAREER ABSTRACT
Creative result driven professional leader with over 15 years of global experience in the field
of Customer Service.
Skilled to flourish & excel in Customer Service Industry, where it leads to a complete job
satisfaction, by giving a professional and a passion able Service to Client.
Industrious &resourceful professional consistently streamlining operations by utilizing
implementing processes to meet set standards, ensuring profitability, quality & customer
service.
Key Skill Entail:
Leadership Qualities Customer Service management,
Voice Delivery management Staff relationship management
Certification and Training
 Workaholics Anonymous @ Allsec Technologies Pvt Ltd in June & Aug’2005
 Certificate of Excellance @ Allsec Technologies Pvt Ltd in Feb to July’2005
 CQM Award for excellence@Allsec Technologies Pvt Ltd in May’2005
 CompuCredit Certificate of Appreciation for Training and Development in Nov’2005
 Customer Contact Professional Programme @ Voiz-Serv on 3rd Feb’2004
EMPLOYMENT SCAN
Currently working as a Senior Contact Executive at Absolute BPO at Triplicane
Chennai, From 23rd April’2015. For Australian Campaign Appointment Fixing
 Working with Zenith Food Solutions pvt ltd As a Unit Manager in Madras Medical
Mission Hospitals since Jan’2015.
 Since Mar’2012 to Oct’2014 with Damac Catering & Support Services,
Turkmenistan as Senior Customer Relations Manager.
 Mar’11-Mar’12 with M V Hospital for Diabetes as Catering Manager.
RojeshhMohan
Email: rojeshhmohan@gmail.com
Mobile: 9789998120/9176753575

2.  Jan’08–Mar’11 with HCL Technologies ltd Chennai as Senior Customer Support
Executive- Voice
 Mar’04- Dec’07 with Allsec Technologies Pvt Ltd Chennai as Customer Support
Officer.
 Feb’03- Mar’04 with Enhanced Customer Care T.Nagar Chennai as Customer
Service Representative.
 Jan’03- Feb’04 with Sri Ramachandra Hospital Porur Chennai as Hospitality
Manager.
 Apr’01- Nov’02 with Hill Country Holiday Resorts India Ltd, Nungambakkam
Chennai as Senior Marketing Executive.
 Mar’01- Apr’99 with Friend’s Catering Service Chennai as Catering field
Executive.
 Mar’99- Sept’97 with Socat Catering Company as a Unit Manager in Muscat Oman
 Mar’97- Mar’96 with Windsor Park Hotel Chennai as Trainee Front Office
Assistant.
 .
Core Competencies
Competencies in setting par inventory levels, forecasting food sales, calculating cost sales &
coordinating with subordinate staff personnel in problem solving, delegating & decision
making.
Skill and ability to lead in a fast-paced, operations environment with the ability to
coordinate activities among various operating groups. Well developed communication &
leadership skills.
Supervising & monitoring overall project performance & taking steps for further
improvements with a view to complete projects within stipulated time& prescribed budget
in quality/safety parameters.
Shouldering responsibility in assisting the staff in their day to day work, advising them about
all units for systematic control of catering operations, minimization of wastage and ensuring
proper facilities.
Academics
 2006 M.H.R.M.Annamalai University, Chennai
 2000 B.B.A. Annamalai University, Chennai
 1996 D.H.M.&C.T. Asan Memorial Institute of Hotel Management Chennai.
Personal Details
 Address: No. 5/c, Babu Street, Charles Nagar, Pattabiram, Chennai – 600072
 Date of Birth: 20th October, 1974
 Languages Known:Tamil, English & Hindi,Malayalam,Arabic,Russian
Salary Expected : Rs.30,000/- Negotiable .
Date: