1. Nikki E Kirk
1580 Mira Lago Blvd. Apt 318
Dallas, Texas 75234
Cell 510-967-9301
nikkiekirk64@hotmail.com
Objective To establish myself within theprofessional realms of a stable,
growth promotingorganizationseekinga conscientious, mature
Individual that will addvalue andadvancement to any company.
Qualifications
 Seventeen plus years in the bankingindustry
 Ability to utilize highlyaggressive, strongorganizational andtrustworthiness
Skills to enhance performance and profitabilitylevels fromanyorganization
 Motivatedself-starterwith a proactive attitude who excels in a challengingandcompetitive environment
 Excellent intercommunicationmediator
 Ability to work independent andin a teamenvironment
 Excellent time management skills
Skills ADP-EV5/DMS, Vista View, JD Edwards, UltiPro, Excel,SAP, OnBase,(Pivot Table andVlookups) andWord
Employment History
ADDISON GROUP, Dallas, Texas Nov 2015 – Present
Freeman Company/Payroll Clerk (Contractor)
 Process Garnishments (ChildSupport, Tax, Student Loans, Creditor, Court Orders, IRS)
 Scan andMail Documents
Office Administrator/Customer Service
 Contactedtitle companies to verifycollateral documentationinformation
 Responsible for indexingfiles into software system
 Responsible for customerservice calls in referencetoHOA questions
 Respondedto emails/calls in a timely manner
 Addressed propertymanagement issues andconcerns in a professional andcourteous manner
TELVISTA, Dallas, Texas Aug 2015 – Oct 2015
Payroll Clerk (Contractor
 Verifiedemployee employment status
 Input newhire, transfer, rehireandterm employee
 Verifiedandinput PTO time
 Request pay cards for employees that didn’t have direct deposit
Adecco Temp Service - AutoNation Payroll 2015 to 2015
People Coordinator (Contractor to Perm)
 Processedweekly andsemi-monthlypayroll (including: hours, draw, commission,salary) for associates
 Revieweddifferent PT policies foreachstate
 BalancedandimportedETC,TECH, MSTR, TO & MSbatches
 Reviewedandverified513 schedule
 CreatedPretran,print andAlpay01- 11formanagement approval,transmittedandclosedpayroll cycle
Citigroup 2009 to2015
Talent AccelerationProgram(TAP) / CollectionAssociate
TAP Associate: Management Implement TrainingProgram, First line supervisorin training.
Focus on developingmyindividual leadership style andunderstandwhat it takes to be a front-line mangerthrough 3 different phases. Gain a
thorough understandingof our business through a handon approach.
 CoachedandMentoredemployees for a win-win solution
 Negotiatedpayment plans toresolve delinquencies of all stages with cardholders.
 Educatedclients on howto rebuildtheir credit andmaintaineda healthycredit score
 Coachedandmentorednewhires on howto best deliver onthe highest standards of customer service
 Interpretedpolicyandprocedures andutilizeddecision-makingskills toresolve agent andcustomer problems

2. Citibank 2006 to2009
Operational Service Officer
Prepare branchforoperational audits. Authorize account verifications andapprovals.
Conduct branch audits toinclude operational andmonetary. Responsible forhandlingescalatedresolution.
Create andpresent multiple high-level presentations for bankingcenters andvarious products.
 Deliver optimal customerexperience by greeting, servicing, andreferringconsumerand
business bankingcustomers as appropriate. Openconsumerandbusiness bankingaccounts.
 Drive efforts in theFinancial Center toidentify andimplement service behaviors that improve the overall
customer experience.
 Handle andresolve complaints/issues on behalf of Financial Centercustomers promptly and
effectively.
 Identify customer needs in order to effectivelyrefer bankproducts andservices.
 Proactively educate customers onutilizingavailable access channels (i.e. ATM, online, andtelephone
banking).
 Interface with Commercial Business, Insurance, andInvestment Partners toensureongoing
communicationwith regardtoexistingandfuture customerneeds.
 Support sales/serviceactivities within Financial Center by participatingin seminars, micro-marketing
events, promotional campaigns, product initiatives,etc
 Adhere to operational controls, includinglegal, corporate,andregulatoryprocedures toensure the safety
andsecurity of customerandbank assets.
 Provide ongoingcoachingtoFinancial Associates to effectivelyidentify referral opportunities.
 RegisteredNotaryRepublic
Chase Bank / JP Morgan 1989 to2004
Institutional Trust Services /UnitInvestment Trust / DTC Transfer
Lead
 Bankingprocess: maintainingexcisingandNewAccounts, IRS, CD’s,
 Register Processing Bear Bonds, Mutual Funds, Research as needed
 Create Excel spreadsheets
 Update andbalance GL Accounts, wire, transferfunds with due diligence
 Research funds that was estates to the state