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Amit H. Rajpal
Mobile No: . +91-9870705677; TEL: +91-22-25208860, E-Mail: amit.7rajpal@yahoo.in
Career Goal
Lookingforwardto workinan organizationwhichwill giveanopportunitytoenhance mycurrent
skillsandhelpme toplaya role in company’sprofitability&simultaneouslyhelpme toachieve my
careergoals.
Achievements
Basedon my performance inNIITTechnologiesLtd,gotpromotion twice inlast7 years
 In 2011, basedon my performance inRetainerrole,Igotan opportunity toworkas an
Coordinator(Service Engineer)
 In 2013, basedon my performance companypromotedme asanSr. Service Engineer
Work Experience
Bank Name – HDFC BANK Ltd April 2016 – September2016
Designation– DeputyManager
Key responsibilities:
 Review all critical reports, monitor cash levels, fraud control, etc
 Cost Management and staff productivity
 Generate business and cross sell all products and services of the Bank
 Report Generation & filing
 Managing Operations like A/c opening, Fixed Deposit, Lockers, and Forex etc
 Categorize the customer as per the risk categorization(High, Medium, low)
 To check the kyc process of the portfolio customer & track their investment &
withdrawals to ensure that there is no illegal money is flowing through Portfolio
customer.
 Enhance the value of existing accounts of Current account & saving account customers.
Retention of accounts.
People GroupPvt Ltd. August 2015 – April 2016
Project: - Shaadi.com
 Basedon my performance inPeople Group,gotpromotedtoVIPShaadi fromSelectShaadi
In 2 months.(FromRelationshipManagerbecame VIPConsultant)
VIP Shaadi.com
The profile istocater the matrimonial needsof the VIP(HNI) clientsandtounderstandthere partner
preferencesindetail.
Basedon that preferenceshave todesignthe profile presentationsearch,shortlist andscreeningand
selectthe bestprofilesforthem.
Thento sendthose matchingprofilesthroughemail orcourierona regularbasisand co-ordinate with
themviae-mail,phone andwalkin.
Key responsibilities:
1. Developthe businessforVIPSHAADI.com
2. CustomerAccountManagement,Meetingsandgenerationof Sales.
3. Innovate inthe marketplace to winovercompetition
4. Run SalesinitiativesforVIPSHAADI.com
5. Service Deliveryandaimto achieve higherservice quality
NIIT TechnologiesLtd June 2008 – July2015
Designation: Coordinator
Client: (HSSA) Holcim Services South Asia
Profile:
 Workingfor Client“(HSSA) HolcimServices SouthAsia”
 Managing theircustomers whichare AmbujaCementLtd, ACCltd& ACCCL RMX
 Coordination withClient&theircustomers regardingissues,queries&request inSAPModules
 Qualifying/Analyzing andassigning issues,queries&request tothe respective team
 EscalationMatrix to be followedwhenneeded
 Auditing &Maintaining the SLA for ticketsraised
 Dailyreports(informof excel) creationandsendingtoClients
Other Work Experience
Workedwith Reliance InfostreamsPvtLtdas an Customer Service Executive for 1 year -
August 2006 – August2007
Academic Credentials
 T.Y.B.ComfromV.E.SCollege in2007-2008 (Mumbai University)
 Higher Secondary Certificate (HSC) from National Sarvodaya Jr. College in 2004-2005
 Secondary School Certificate (SSC) from National Sarvodaya High School in 2002-2003
Computer Skills
 DiplomainOffice AutomationfromZOOMInstitute inthe Year2007
Additional Skills
 SAP CRM fromGEIS (Global Enterprise InfoTechSolutions)inthe Year2012
 ITIL V3 FoundationCertification in2015
 Configurationof Qlikview.
Personal Details
Address RC Barrack No.39/463, ChemburColonyMumbai-400074
Nationality Indian
Gender Male
Marital Status Married
Languages English,Hindi,Marathi & Sindhi
Mother tongue Sindhi
Hobbies Listening Music, Playing Indoor & Outdoor games.
I herebydeclare thatall the above informationprovidedistrue tomy knowledge.
Reference canbe providedonrequest.
_____________________
{Amit Rajpal}

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AWAKASH
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Amit Rajpal

  • 1. Amit H. Rajpal Mobile No: . +91-9870705677; TEL: +91-22-25208860, E-Mail: amit.7rajpal@yahoo.in Career Goal Lookingforwardto workinan organizationwhichwill giveanopportunitytoenhance mycurrent skillsandhelpme toplaya role in company’sprofitability&simultaneouslyhelpme toachieve my careergoals. Achievements Basedon my performance inNIITTechnologiesLtd,gotpromotion twice inlast7 years  In 2011, basedon my performance inRetainerrole,Igotan opportunity toworkas an Coordinator(Service Engineer)  In 2013, basedon my performance companypromotedme asanSr. Service Engineer Work Experience Bank Name – HDFC BANK Ltd April 2016 – September2016 Designation– DeputyManager Key responsibilities:  Review all critical reports, monitor cash levels, fraud control, etc  Cost Management and staff productivity  Generate business and cross sell all products and services of the Bank  Report Generation & filing  Managing Operations like A/c opening, Fixed Deposit, Lockers, and Forex etc  Categorize the customer as per the risk categorization(High, Medium, low)  To check the kyc process of the portfolio customer & track their investment & withdrawals to ensure that there is no illegal money is flowing through Portfolio customer.  Enhance the value of existing accounts of Current account & saving account customers. Retention of accounts.
  • 2. People GroupPvt Ltd. August 2015 – April 2016 Project: - Shaadi.com  Basedon my performance inPeople Group,gotpromotedtoVIPShaadi fromSelectShaadi In 2 months.(FromRelationshipManagerbecame VIPConsultant) VIP Shaadi.com The profile istocater the matrimonial needsof the VIP(HNI) clientsandtounderstandthere partner preferencesindetail. Basedon that preferenceshave todesignthe profile presentationsearch,shortlist andscreeningand selectthe bestprofilesforthem. Thento sendthose matchingprofilesthroughemail orcourierona regularbasisand co-ordinate with themviae-mail,phone andwalkin. Key responsibilities: 1. Developthe businessforVIPSHAADI.com 2. CustomerAccountManagement,Meetingsandgenerationof Sales. 3. Innovate inthe marketplace to winovercompetition 4. Run SalesinitiativesforVIPSHAADI.com 5. Service Deliveryandaimto achieve higherservice quality NIIT TechnologiesLtd June 2008 – July2015 Designation: Coordinator Client: (HSSA) Holcim Services South Asia Profile:  Workingfor Client“(HSSA) HolcimServices SouthAsia”  Managing theircustomers whichare AmbujaCementLtd, ACCltd& ACCCL RMX  Coordination withClient&theircustomers regardingissues,queries&request inSAPModules  Qualifying/Analyzing andassigning issues,queries&request tothe respective team  EscalationMatrix to be followedwhenneeded  Auditing &Maintaining the SLA for ticketsraised  Dailyreports(informof excel) creationandsendingtoClients
  • 3. Other Work Experience Workedwith Reliance InfostreamsPvtLtdas an Customer Service Executive for 1 year - August 2006 – August2007 Academic Credentials  T.Y.B.ComfromV.E.SCollege in2007-2008 (Mumbai University)  Higher Secondary Certificate (HSC) from National Sarvodaya Jr. College in 2004-2005  Secondary School Certificate (SSC) from National Sarvodaya High School in 2002-2003 Computer Skills  DiplomainOffice AutomationfromZOOMInstitute inthe Year2007 Additional Skills  SAP CRM fromGEIS (Global Enterprise InfoTechSolutions)inthe Year2012  ITIL V3 FoundationCertification in2015  Configurationof Qlikview. Personal Details Address RC Barrack No.39/463, ChemburColonyMumbai-400074 Nationality Indian Gender Male Marital Status Married Languages English,Hindi,Marathi & Sindhi Mother tongue Sindhi Hobbies Listening Music, Playing Indoor & Outdoor games. I herebydeclare thatall the above informationprovidedistrue tomy knowledge. Reference canbe providedonrequest. _____________________ {Amit Rajpal}