1. Angelina Gillett
(Work E-mail) Angelina.gillett.ctr@dla.mil
TO: Native HawaiianVeteransLLC,HR Department
RE: Application Systems Analyst for Commercial and Government Entity (CAGE), Entry Level
Dear HiringManager,
Providedbelowisalistof my knowledge,skills,andabilities.Myqualificationsmeetyour
requirementsrequested:
 Typingspeedis60 words perminute
 Maintainsfilesandrecords
 Filing/faxing/copying/goal tracking
 Experiencedwithretail, restaurant,andfinancialadministrative paperwork/duties
 Phone receptionist
 ExperiencedCustomerService Representative
 Cash,check,and depositmanagement
 ProficientinMicrosoftOffice Suite programs
 StrongTrainer
 Accuracy incustomertransactions
 Exceptional interviewing,communication,and publicrelationsskills
 Experience withschedulingandlabormanagement
 Outstandinganalytical andfinancial skills
 Excellentmulti-tasker
 Proofreading
 Self-disciplined
 Logical and resourceful withproblemsolving
 Sales
 Trainedinthe followingsystems: CAMS/CAGE,SAM,Melissa, Azure, Secretaryof State sites
Throughmy employmenthistory,Ihave encounteredadiverse groupof individuals.Ihave an
outstandingabilitytolearnfromchallenge andchange,partiallyfrombeingaNavydependentall mylife
as well asthe on-the-jobexperiencesIhave faced.
I will provide greaterdetail aboutmyskillsandexperience duringaninterview.Please call me at
your earliestconvenienceat(thishasbeenremoved,please contactme viaemail)
Thank youfor yourvaluedtime,
AngelinaGillett

2. Angelina Gillett
(Work E-mail) Angelina.gillett.ctr@dla.mil
Professional Skills
 ExcellentOrganizer
 StrongCustomerRelations
 ComputerProficiency
 Data Entry
 Leadership
 Trainer/Mentor
 MicrosoftOffice Professional
 Word ProcessingandTyping
 PaperworkManagement
 ProblemSolvingandCritical
Thinking
 Multi-linereceptionist(VOIP,
Cisco)
 Sales
EXPERIENCE
Full-time ApplicationSystemsAnalyst 7/2016-Present
NativeHawaiian Veterans, LLC; Battle Creek, Michigan
JobDescription:
 Provide functionalandtechnical supporttousers,vendorsandgovernmentparties.
Manage Productionworkthrudifferentvenues:
 CAGE
 CAGE Email mailboxes (mainlythe Manual CAGERequestbox)
 RouterCustomerAssistance number
 Directphone calls
 CRM ticketassignment
 CAGE Data Team transfers
Productionworkconsistsof:
 CAGE Code assignments,andmaintenance of CAGECodes
 CAGE Code RequestorUpdate processing
 Congressional Escalatedcalls
 Review,analyzeandtroubleshootuser’sissuesandresolve complexproblems.
 Create and maintainissuesinclientsoftware(CRM) andBattelle applicationtracker (Azure) for
productionissues.
 Collaborate withapplicationteams,infrastructure specialistsandbusinessanalyststodeliver
solutionsof issuesreported.
 Provide ProjectManagementOffice (PMO) support
 Ensure all productspreparedforusersmeettheirrequirements,are of highestquality,andmeet
schedule.
 Maintainunderstandingof standardoperatingprocedures(SOPS).
 Obtainand maintainknowledgeof DLA/DoD/FederalITandits relatedsystems(SAM,
IUID, CAGE, Reps/Certs,etc.)
 Performall othertechnical assignmentsasdirectedbythe supervisororteamleadat the
requestof the client.

3. Full-time LoanProcessor 10/2015-7/2016
AdviaCredit Union;Battle Creek, Michigan
 Received andprocessedIndirectautoandrecreational loansinanurgentmatterona dailybasis.
 Maintained professionalismwithmembers,dealers, andco-workers.
 Utilized MicrosoftWordandExcel to create tablesfortracking data.
 Scannedinand filedloandocumentsinasecure area.
 Utilized acomputerto assistmembers,contact otherbranches,andcommunicate viainstant
messagingwith co-workerstosolve issues.
 Openedaccountsandaddedloansontoaccounts byenteringindataefficiently.
Part-time Teller 9/2013-10/2015
AdviaCredit Union;Battle Creek, Michigan
 Assistsmemberswiththeirfinancial needsaswell asofferingproductsandservicestoenhance their
membership.
 Maintainsprofessionalismwithmembersandco-workers.
 UtilizesMicrosoftWordandExcel to create tablesfortracking data.
 Counsels membersonfinancial stabilityasneeded.
 Filespaperworkforend-of-the-daytasks,aswell aspaperworkthroughoutthe day.
 Utilizesacomputerto assistmembers,contactotherbranches,andcommunicate viainstant
messagingwithco-workerstosolve issues.
 Accountopenings,interviewingthe memberfullytoguide themtothe bestrelationshiplevel.
 Salesof productsand servicesthroughphone call listsandconversationsinthe office.
SolutionsSpecialist/CustomerService Agent 8/2008 – 9/2013
Best Buy, Battle Creek, Michigan
 Handledopeningandclosingpaperwork/duties;Entereddataintomultiple systemsforreports,
depositsandmiscellaneouswork. Reconciledcashdrawersandmanagedthe depositsandcashsafe.
 Workedas a team to leadandassistemployees,providedtraining,attendedonline learning
seminars,andmaintained functionalitythroughoutthe store.
 UtilizedExcel,Word,andthe Internettoassistcustomersandthe store’soperational duties.
 Trainedall newhiresinproperuse of registersystems,cash/checkmanagement,assisting
customersandcompanypolicies.
 Assistedwithorderingsupplies,sendingoutemployee filesalongwithothervariousfilesand
items.
 Assistedclientswiththeirtechnologyissues,returns/exchanges,andservices.Shippedand
receivedunitsfromthe service center,testedforaccuracy.
 Functionalitytestedunitsforreturns/exchangesandperformedclienteducationasneeded.
Scheduledandutilizedappointmentsystem forclients.
 Maintained professionalismwhen assistingclientswithdifficulttasks byutilizingcritical thinking
and positive problem-solvingsolutions.
 Accomplishmentsinclude:graduatedLeadershipDevelopmentProgram2009; promotedto
Full-timeSolutionsSpecialistOctober2010; selectedasCreditCardCaptain,Functionality
TechnicianandRegisterTrainer;andWOLF teammember(Woman’sLeadershipForum).

4. Assistant Manager in Training 2/2008 – 7/2008
Wendy’sOldFashionedHamburgers,Battle Creek, Michigan
 Maintainedafunctional crewandpositionedworkerstoexcel.
 Handledopeningandclosingpaperwork/duties; entereddataforreports,depositsand
inventory.Orderedandpickedupchange orders.
 Answeredthe telephone andrepresentedthe companyinaprofessionalmanner.
 Handled customerandemployeeissueswithtactanddiplomacy.
ShiftSupervisor 3/2004 – 1/2008
Wendy’s,Inc., Honolulu,Hawaii
 Maintainedafunctional crewandpositionedworkerstoexcel.
 Helpedplanandorganize newrestaurant,whichledtoapromotion.Helpedtrainedand
organize store tomake it readyand proficientbefore itsGrandOpening. Organizedandsetup
the entire office andstore before Grandopening.
 Handledopeningandclosingpaperwork/duties;Entereddataforreports,depositsand
inventory.Orderedandpickedupchange orders.
 Answeredthe telephone andrepresentedthe companyina professionalmanner.
 Handled customerandemployeeissues withtactanddiplomacy.
 Employee of the Month,July, 2004.
EDUCATION
KelloggCommunityCollege 10/2010-7/2015
AssociatesDegree- BusinessAdministration (AdministrativeAssistant)
COMMUNITY INVOLVEMENT
Animal ShelterWalk
Special OlympicsVolunteer
Habitatfor Humanity
Zoo Boovolunteer
Adopt-A-Highwayclean-up
March of Dimes
CheetahChase
UnitedWay contributor
Guitar HeroEvent
Walkfor Warmth
Pumpkindecorating
volunteer
KindlebergerFestival
Wassailing
Bringyour Kidto Work Day
BB/BS bowlingevent
BestBuy Softball
Bomber’sgame AdviaRep
RelayforLife
LongestBreakfastTable