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Raghavendra. Subbaro

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Raghavendra. Subbaro

  1. 1. Raghavendra K S #500, Groundfloor A-Sector,YelahankaNewTown Bangalore-560064 Email:raghavendra.subbarao@rediffmail.com Contact no:9845930699 Personal Profile: An overall 8 years of experience inBPS and Businessoperations. Educational Qualification: Completed BscElectronics,Bangalore University Knowledgeof MicrosoftEXCEL Work Experience: Knowledge Life Insurance, SAPCRM Salesand Marketing, Customerservice Executive TATA consultancyServicesFrom Nov 2008 to till date TOYOTA FINANCIALSERVICES 2015 Dec Till today, Role: Customerservice Executive Job Description: Collections List activities, I am responsibleforthe collections. Handlingthe portfolioof,Karnataka, Andrapradesh, & Telangana,  Interactingabout1000 Customersina month,  Anda collectionon about 2 Cores perMonth,  Andinteractingwith6 agencies,2DSMG Managers  PreparingMIS report on daily,Basics  List of activatesI will doawarenesstocustomer,sending Statementof accountsto agencies dependingontheirrequirement,andforce closerlettertoagencies.
  2. 2. Data Quality Controlleron CustomerRelationshipManagementfor SAP Global Region. Job Description  Responsible foroverallcustomerfacingrolesexposure toproductmanagement,business development,operations&marketing  Playinga vital & supportive role inlaunchingandmanagingstrategicprogramssuccessfullyin distinctareas  Beinga pointof contact fromthe frontendand the backendprocessingteams  Aimto achieve the overall numbersforthe monthrespective of quality.  Gettinga overall marketviewbystudying,analyzingbeforelaunchingthe programindistinct areas.  MaintainingvariousTrackersmatrix andupdatingthe same (ActionItem, Issue Tracker,Agent Feedback,  Preparingweekly&Monthlyreview presentationsandhostingthemtothe management. Gettingincallswiththe Central ops forany qualityrelatedissuesandtheirrootcause & measures  Interactingwiththe Operationsandgettingthe Territorymappingdone  Team meetingtakendailytogetthe fieldinputs,bestpractise,productivity&quality  Aimto achieve the overall numbersforthe monthrespectiveof quality.  Data Extraction,  UploadcustomerData,  Creatingandupdatingmasterdata of customersinCRM,  In depthknowledge onSalesandmarketingcycle  Supportingsalesteamof SAPtoreach customer,UpdatingfeedbackinCRM  Maintenance of SAPCustomerRelationManagement(CRM) database  Have hands onexperienceonSAPCRM, SegmentBuilder,Uploadtool,MassUploadTool,DPE, UPM, SAM,D&B & DIB Tools.  Actionon data cleansinganddatareportingrequest  Responsible inon-time deliveryof workwithminimal errors(100% quality)  Data Quality ChecksandrunningAuditReportstomaintaindatavalidityandintegrity  Creationof Leads.  Creationof Opportunities  Ensure Stakeholdersatisfaction  InvolvedinhandlingclientspecificProjectslike ReportingandUpdatingbusinessinformation usingtoolslike Zoneorder,ZDQA andSA38 in preparingreportsforleads,opportunitiesand activities  I usedto handle special projectsinthe team  I usedto handle weeklyreportsandattendingclientcall
  3. 3. Life Insurance (AllianzLife Insurance) TATA consultancy Services My Roles Purpose: KeyResultAreas • Keptan eye onProcessImprovement,developedandimplementedQualityManagement • Conductedgapanalysisandmappedareasof improvements;monitoredprocessimprovement projectstowardsincreasingefficiency,productivityandreducingtimelines ProvidesSupportforactivitiesrelatedtoreportgeneration –MIS Promoting Quality: Collette the samplesfromthe internal revised request,understand the objective andplanthe Quality Assurance Work.Run QualityChecktoensure dataSensitivity Collate datainthe desiredformat(Chart/Graph Presentationasspecified) Crosscheck the deliverable basedonguide lines,Analyze dataandProvide Insights. Lapse withthe clienttoprovide/requestclarificationsasrequired. CustomerService DeliveryOperationsConductQualityCheckinSamples/CompleteData Knowledge Management: MaintainDocumentsof learningona regularbasisforfuture reference,TrainotherProcess Audit & Complains: Maintainclientand Corporate recordsfor AuditsasperClient/TCSrequirementsAdhere tocompliance requirementsattendcomplainsTraining TATA ConsultancyServicesTenure (25June 2007 to 22 Nov 2008) Joined asan HR Associate.Beinga part of HR recruitmentteamIgot an opportunitytointeractwithintervieweeandcollectdocuments, Verifyingandupdatingthe documentsandupdatingdatabase,generatingofferletters&Employee ID Creationthese are some of the mainactivities.(Tamalespayroll) I herebydeclare thatthe informationgiveninthisdocumentistrue andcorrectto the Best of my knowledge.With WarmRegards (K S.RAGHAVENDRA)

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