Tori Hampson is seeking a career focused on positively impacting individuals and organizations. She has several years of experience in customer service roles, including as a bartender, server, bar manager, and nanny. Her experience demonstrates strengths in managing customer flow, optimizing the customer experience, and improving organizational processes. She is pursuing a B.A. in Psychology from the University of Arkansas.

1. Tori Hampson 15917 Dawson Ridge Dr., Tampa, FL 33647
victorialhampson@cox.net • 479-531-8945
Summary
Psychology major seeking a career path focused on making a positive impact on individuals and organizations.
Professional
Experience
Copeland’s, Rogers, AR Jun 2013 to Present
Bartender/Server
Manage customer service across multiple stations/formats within restaurant. Organize flow of online and call-in orders in
order to optimize meal freshness and reduce customer wait-time.
• Reconcile cash drawer and credit card receipts averaging $1,500 per shift.
• Maximized revenue by efficiently managing flow with customer satisfaction.
• Managed high pressure customer service situations dealing with multiple priorities at the same time.
Fred’s Hickory Inn, Bentonville, AR Jun 2016 to Dec 2016
Bar Manager
Managed entire beverage business and processes throughout restaurant. Developed organizational routines and reporting to
make beverage service more efficient and profitable.
• Supervised weekly inventory valued at over $10,000.
• Forecasting upcoming needs and developed inventory orders for following week.
• Supervised consistency of beverage service throughout restaurant.
• Improved profitability of beverage service with tighter inventory control.
• Implemented new book keeping strategy in order to increase bar revenue.
Mellow Mushroom, Rogers, AR Jun 2010 to Jun 2013
Server/Front Desk
Improved customer service experience by delivering efficient meal services. Optimized guest time by fulfilling online and call-in
orders correctly.
• Trained employees to maximize guest satisfaction in entire restaurant.
• Reorganized multiple displays in order to strengthen customer appeal and increase sales.
• Facilitated in organization of restaurant by preparing daily floor plans.
Private Family, Bentonville, AR Jun 2009 to Jun 2010
Nanny
Committed to providing all daily needs to three children with cerebral palsy.
• Strengthened trust and created new relationships between special needs children and non-family members.
• Supervised activities in order to increase muscle memory.
• Assisted children with mobility limitations.
• Coordinated gaming strategies in order to promote exercise.
• Provided transportation to therapy sessions.
• Assisted in designing and implementing therapy sessions specific to each child.
Hollister, Rogers, AR Jun 2008 to July 2010
Sales Representative/Model
Marketed apparel and facilitated in strengthening sales and customer satisfaction.
• Assisted in standardization of sales displays.
• Represented business by maintaining physical appearance specified by company.
• Assisted in loss prevention by quantifying inventory.
Education
University of Arkansas, Fayetteville, AR Fall 2016
B.A., Psychology
Northwest Arkansas Community College, Bentonville, AR Fall 2014

2. A.A., Arts &Humanities
Skills
• Familiar with SSPS software system
• Microsoft: Office, Word, PowerPoint, Excel
Volunteer Experience
Pumpkin Patch Kid’s Therapy, Bentonville, AR 2004 - 2009
Therapist Assistant
Strengthened therapy sessions for physically disabled children by assisting in daily activities.
• Safeguarded children when therapy sessions included riding horses.
• Targeted muscle memory and movements with children.
• Organized fundraising events to improve community knowledge of Hippotherapy (physical therapy using horses).
• Encouraged responsibility in children by implementing program to care for and prepare animals for therapy sessions.
Other
Accomplishments
NWA Lightning 2004 - 2011
• Contributed to select soccer team’s victory in two invitational tournaments in Stockholm, Sweden.
• Chosen for Arkansas Olympic Development Team two years in a row. Participated in Regional workout camps.
• Chosen for NWA Lightning competitive team every year from age 10 through 18. Played up in older age group.
Bentonville High School 2008 - 2011
• Chosen for Varsity Soccer Team freshman through senior year.
• Won state tournament in 2009