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1. Tudor Daniel Mihailov
+40 729 667 828
tudor.daniel97@yahoo.com
https://www.linkedin.com/in/tudormihailov/
Aviation Management graduate from Coventry University, UK, with 2 years work experience as a passenger
service agent and business owner. Key strengths include: hands-on work experience within the passenger
handling department having had to solve people’s queries while making sure to check-in and board all of the
passengers in the time-frame given; extensive project experience in aviation developed during university;
client-facing skills while being a company owner dealing with people’s orders and making sure to exceed
their expectations on the finished product; strong communication and presentation skills having been the
vice-president of the Business Society at Coventry University.
WORK EXPERIENCE
BUSINESS OWNER at Dog Pawperty 02.2020 – 01.2021
§ Established a pet house company offering bespoke, weather insulated houses for dogs and cats.
§ Successfully fulfilled over 30 orders generating a revenue of approximately 4.300€ and achieving a
profit margin of around 55%.
§ Created Facebook Ads to get online exposure for the company.
§ Enhanced my communication and sales ability by talking to clients and convincing them that my
product is the one they would need.
05.2018 – 09.2018
PASSENGER SERVICE AGENT at Arad International Airport 06.2017 – 09.2017
§ Oversaw and took part in passenger handling procedures like check-in and boarding of passengers in
the required time frame to ensure that no delays would affect the customer experience and the
airport’s operations.
§ Supervised and trained two new junior passenger handling agents teaching them the basics of what
this role implies.
§ Assisted the ground handling agents on the apron. Having been the middle man between the aircraft
crew and airport crew improved my existing knowledge of airside operations.
§ Assisted passengers during their stay in the airport by answering their queries in a prompt and
professional manner.
§ Always on the lookout for potential threats to landside and airside operations.
SKILLS
SOFT SKILLS
§ Communication § Customer service § Leadership § Time management
§ Teamwork § Analytical thinking § Multitasking § Flexibility
§ Adaptability § Business ethics § Proactive § Problem solving
TECHNICAL SKILLS
§ Microsoft Office (Professional) § SEO and SEM (beginner) § Driving licence (B, B1)
§ English (Professional) § SIMUL8 (beginner)
§ Report writing (Advanced) § HTML, CSS (beginner)

2. EDUCATION
Bachelor of Science (Hons) Aviation Management 10.2016 – 05.2019
Coventry University, United Kingdom
§ 1st
year modules: Airline Strategy, Airport Operations and Air Transportation, Fundamentals of
Aeronautical Engineering, Professional Development, Business Information Systems, International
Business and Information Management.
§ 2nd
year modules: Airline Marketing and Management, Airport Operations – Passenger, Cargo and
Airfield, Aircraft Maintenance Management, Global Logistics and Supply Chains, Global Experience in
Aviation Management, Aviation Safety.
§ 3rd
year modules: Dissertation, Aviation Strategy and Planning, Airline Operations and Scheduling,
Project Management, Human Factors in Aviation.
PROJECT EXPERIENCE
Dissertation (Individual Project) 10.2018 – 05.2019
§ Successfully conducted an extensive analysis of the impact of the financial crisis from 2008 upon
Lufthansa and EasyJet.
§ I aimed to draw a comparison between the impact over a significant FSC and an LCC.
§ Achieved my goal in the time frame specified with a piece of work that is nearly 14,000 words.
§ Skills: Data collection, Data analysis, Proactive, Time management, Analytical thinking.
SIMUL8 (Individual Project) 02.2019 – 04.2019
§ This project aimed to improve to the best of my abilities the check-in and boarding process involving
several passengers.
§ Achieved my goal by using previous passenger handling work experience and reduced the boarding
time by almost 40 minutes.
§ Skills: SIMUL8 software, Passenger handling, Operation efficiency, Problem solving.
Run Your Own Airline (Pairs Project) 10.2017 – 12.2017
§ The aim was to build a successful airline in a simulation environment with $300 million and compete
with classmates and AI airlines.
§ Being the marketing manager of our airline taught me a lot about branding, target marketing, logo
design, marketing mix, SWOT analysis and other concepts.
§ Skills: Route development, Marketing strategy, Target marketing, Market analysis, Teamwork.
Airport Design (Team Project) 10.2016 – 12.2016
§ The aim was to develop a commercial airport with a budget of €10 billion.
§ Successfully develop the airport layout in Adobe Illustrator and decided whether to keep certain
services in-house or to out-source them.
§ Skills: Airport layout design, Adobe Illustrator, Adobe Photoshop, Leadership, Teamwork.
COURSES AND AWARDS
§ Google Fundamentals of Digital Marketing
§ LinkedIn Learning Courses
§ IATA Airlines Business Foundations
§ “Run Your Own Airline” Certificate
§ Societies Recognition of Achievement
§ CILT Full Time Student Affiliate
§ IELTS English Exam Certificate