1. CHRISTOPHER C TREMENHEERE
25 Miles Hill Grove, Leeds LS7 2EW, UK
01132950600│ christremenheere@googlemail.com
CUSTOMER RELATIONS MANAGER /TEAM LEADER
Highly motivated and goal oriented Customer Service Professional with 10+ years of experience in diversified fields. An
unwavering commitment to customer service, with the capability to build productive relationships, resolve complex issues,
and win customer loyalty. Proven ability to established rapport with client and exceed sales quotes. Strong proficiency in
convince customers towards optimal sales, through high level of determination, positive attitude and hard-work. Proven
aptitude and skills to excel in a results-driven and customer-environment. Excellent IT skills including knowledge of MS
Office, internet, email, and in-house packages. Excellent administrative skills, Sound grasp of data protection policies. Able
to work effectively as part of a team as well as individually and thrive on pressure and responsibility.
A R E A S OF EX P E R T I S E
 Product Delivery
 Technical Issues
 Case Management
 Financial Assistance/Support
 Payment Agreements
 Administration Tasks
 Financial Management
 Customer Services
 Team Building
 Interpersonal Skills
 Leadership Development
 Communication Skills
P R O F E S S I O N A L EX P E R I E N C E
CHRISTIANS AGAINST POVERTY (CAP) Jan 2016 – Present
CASEWORKER
 Diligently offer hope to clients in some very hopeless situations and effectively communicate with them at their
point of need. Convey empathy, understanding, and decisions in a comprehensive, concise, and complete manner.
 Take a proactive approach with respect to manage and deal with variations in day to day workloads. Ensure
customer kept up to date throughout the life of their file with CAP.
 Prepare budgets, select appropriate and effective routes out of debt for clients. Liaise with third party creditor
offices including enforcement agents, councils, and benefit agencies with respect to payment agreements that need
to make towards client debts.
VENTURA (VOLKSWAGEN PASSENGER CARS) July 2011 – Dec 2015
CUSTOMER RELATIONS MANAGER
 Delivered excellent customer service through the ownership and the resolution of customer cases and issues over
the effective liaison with support areas technical & parts support, service networks, and brand and group services.
 Ensured all contacts recorded on the relevant case management systems and instructions issued to their respective
teams. Accountable for all aspects of customer cases and interfaced directly with customers.
 Assumed ownership and ensured all inbound and outbound contacts handled promptly, efficiently and with a
high level of professionalism. Efficiently communicated with all case stake holders and customers.
DEPARTMENT FOR WORK AND PENSIONS, LEEDS EASTGATE JOBCENTRE PLUS July 2009 – July 2011
ADVISOR ASSISTANT
 Managed workload and prepared the questions and format of each interview depending on the nature of the
meeting in advance of it taking place.
 Maintained actual communication with customers, colleagues, and external agencies. Gathered information from
various resources such as internal records, other businesses, and the internet.
 Accurately entered information quickly into the in-house system. Paid close attention to ensure data corrected and
prevented any inconsistencies or problems.
 Provided a professional and informed service to customers tailored to their individual line of enquiry both face to
face and over the phone.

2. CHRISTOPHER C TREMENHEERE PAGE 2
TRAVELEADS May 2008 – May 2009
RAIL CONSULTANT
 Processed rail bookings for different clients over the phone, in person and via e-mail. Addressed any complaints
and service issues over the phone or via e-mail to have good verbal and written skills.
 Coordinated with colleagues from other departments and also the different rail companies to find an effective
solution to the client concerns. Worked as part time at this office and studied a Systems Engineers course through
Advent computer training.
CAPITA BUSINESS TRAVEL, LEEDS (UK) Oct 2007 – May 2008
BUSINESS TRAVEL CONSULTANT
 Allocated with the travel requirements for specific clients. Conducted care of Rail, Air, Hotel bookings and worked
with different tools available to Ms Office programs, Elgar, Evolvi, Speed fares to effectively made bookings and
dealt with client issues in person and over the phone, e-mail.
 Worked over the phone and e-mail to process bookings. Liaised with hotel companies, rail companies, and air
companies, postal companies to solve difficult issues relate to the service product and delivery to efficiently keep
the service level agreements with clients.
FCM TRAVEL SOLUTIONS, LEEDS (UK) June 2004 – Oct 2007
SR. BUSINESS TRAVEL CONSULTANT
CARLSON WAGONLIT TRAVEL, LEEDS (UK) Sept 2000 – May 2004
BUSINESS TRAVEL CONSULTANT
 Worked with Clients like The Department of Health, DLA Piper Law firm during this time.
 Resourcefully worked within tight time deadlines for the success of the whole team. Organised the office filing
system, order stock and stationary to fulfil our objectives effectively.
CAMBATA AVIATION, NEW DELHI AIRPORT, INDIA Sept 1996 – Jan 2000
SUPERVISOR TRAFFIC (SECURITY)
 Successfully managed a team of junior staff in order to make sure they worked together correctly and effectively
within a fixed period as flights to leave on time.
 Led a team of junior colleagues and managed the security of the aircraft at the bay area, passengers, passenger
baggage, and cargo; trained staff on procedures, drills, and systems; engaged in profiling of passengers for certain
international airlines. Planned and organised certain special VIP flights.
HI-LINE, NEW DELHI, INDIA March 1996 – Aug 1996
MARKETING EXECUTIVE
ED U C A T I O N & TR A I N I N G
BTEC HIGHER NATIONAL CERTIFICATE IN TRAVEL AND TOURISM MANAGEMENT | PARK LANE COLLEGE, LEEDS (2000 -2002)
SECONDARY SCHOOL CERTIFICATE | KV2 AMRITSAR, INDIA (1989 -1990)
BEST CUSTOMER SERVICE AWARD GIVEN BY DEPARTMENT OF HEALTH, LEEDS
TRAINING IN PROFILING, VISA AND PASSPORT BY GULF AIR, UNITED AIRLINES, THE BUREAU OF CIVIL AVIATION SECURITY AND
THE AMERICAN EMBASSY
E-LEARNING TRAINING COURSES THROUGH THE DEPARTMENT FOR WORK AND PENSIONS ON DISPLAY SCREEN EQUIPMENT,
PERSONAL HEALTH & SAFETY, WORKING SECURELY AND GATHERING AND VERIFYING EVIDENCE FA/FAM
FIRST AID AT WORK COURSE DONE WITH ST JOHN’S AMBULANCE, UK
BRIDGE STREET PENTECOSTAL CHURCH MINISTRIES: WORSHIP TEAM MEMBER, SMALL GROUP LEADER/COACH, MISSIONS TEAM
MEMBER.
RESONANCE WEC: SINGER FOR CHRISTIAN MULTI-CULTURAL BAND, TOURED UK DURING 2011 GIVING PERFORMANCES AND
WORKSHOPS AT DIFFERENT CHRISTIAN VENUES