1. DAVID PATE
3103 Woodymore Dr., Antioch, TN 37013
Home: 615-818-6781
david_pate2003@yahoo.com
SUMMARY
Resourceful and well-qualified IT support professional ready to excel in today's ever-changing world of computing.
Ready to interface with cutting-edge technology and end-users simultaneously with a focus on superior customer
experiences.
Enterprise Application Administration: Extensive experience as an administrator of Data analytics, problem/incident
management applications as well as, Source control and third-party applications. Effective documentation, installation
and troubleshooting skills. Experienced with SSL Certificate implementation and management, application patching and
software upgrades.
Multi-platform Production Environment Support: 14 years of experience ensuring software confidentiality, integrity
and availability of enterprise, third-party and home grown applications across UNIX (SCO, HPUX, AIX, Solaris), Linux
(Red Hat, Ubuntu, Oracle), mainframe and Windows (2000, Server 2003 R2, Server 2008 R2, Server 2012)
environments. Experience with task automation in all environments.
Quality Customer Service: Focused on customer satisfaction and user experience. Able to communicate effectively
resulting in translation of user's requirements and expectations into application functionality. Capable of discussing
various methods of services provided to achieve high quality customer experiences.
AREAS OF EXPERTISE
Enterprise software Software installation
UNIX (Solaris 10, AIX, HP-UX) Linux (red hat, Oracle, Ubuntu)
Troubleshooting Technical support
Software documentation Shell scripting
Process improvement Requirements gathering
Vendor Relationships ITIL certified
EXPERIENCE
FLEETCOR TECHNOLOGIES INC. (PREVIOUSLY COMDATA INC.)
Nashville, TN
IT Operations Support Analyst 05/2014 to Current
As a tier 1 support analyst, monitored system availability using various tools. Published and improved procedural
documentation and troubleshooting methodologies for the Data Center operations. Assertively coordinated internal and
external resources to restore stability in environments. Effectively provided technical and operational support for
Incident, problem, change, and configuration management activities.
Key Contributions:
• Document/implement VM restart process (leveraging VMWare vSphere Web Client) supporting FleetCor's Bomgar
application. This process mitigated application instability until permanent fix.
• Integrated task scripting/automation using Visual Basic, Hummingbird Basic Language, MSDos batch files, shell
scripting, HTML5, javascript, CSS and IBM Sterling Control Center 5.4.2.1.
EMDEON CORPORATION
Nashville, TN
Software Systems Engineer IV 07/2011 to 12/2013
Installed, tuned, administered and documented SAS 9.2 and BusinessObjects IX R2 (BOXI) enterprise applications.
Focused on health, stability and security for each application in support of a $22 million in annual revenue. Responded to
and analyzed U. S. Department of Defense (DoD) customer needs, including 7x24 on-call support of SAS 9.2, BOXI,
Pharmacy Benefit Manager (PBM) system, Oracle WebLogic 10.3 (JSP servlet provisioned as a front end) and
supporting services; implemented one-way Secure Sockets Layer (SSL) as well as tunneling solutions.

2. Key Competencies:
Using Oracle WebLogic 10.3, deployed and supported seven PCI compliant SAS web applications and web
services utilized by U. S. Department of Defense (DoD) Pharmacy Operations Center (POC) Pharmacy
Outcomes Team and Pharmacoeconomic Center (PEC).
Created and managed users, user groups and group roles in both SAS Management Console 9.2 and
BusinessObjects Enterprise Java Launchpad Administration.
Served as primary Application administrator for SAS Enterprise Guide 4.3, OLAP Cube Studio 4.2 and SAS
information Map Studio.
Key Contributions:
With support teams, migrated SAS thick clients from Citrix XenApp to a Red Hat, bastion host solution supporting
Emdeon's managed VPN tunnels across military installation B2B gateway. This project accommodated TMA
use of large external datasets.
With ETL team, populated TRICARE Encounter Data (TED) into a new BOXI universe and existing universes
via BOXI Import Wizard.
Worked with vendor (SAS Institute, Inc.) and technical staff to relocate user libraries and application work space
to SAN storage. This modification increased application performance and mitigated of file system capacity
issues.
EMDEON CORPORATION (PREVIOUSLY HEALTHEON/WEBMD CORPORATION)
Nashville, TN
Production Engineer III 05/2003 to 07/2011
In a multilayered tier 2 support role, ensure software confidentiality, integrity and availability of 74 production,
third-party and home grown applications across multiplatform Production environment (UNIX, Linux, mainframe and
Windows). As part of an On Call 24x7 support team, assertively coordinate internal and external resources to
troubleshoot, restore stability and analyze root cause in production environments. Deploy production installs, fixes,
upgrades and enhancements likewise. Document and maintained system configurations, application and dataflow maps,
program libraries and technical manuals. Build custom Shell scripts to automate batch jobs and repetitive tasks.
Key Competencies:
9 years of experience administering Business Objects XIR2/6.X in Data Mart and Data Warehouse environments
with a range of configurations. Supported applications were Desktop Intelligence/ Web Intelligence XIR2/6.x and
Infoview.
I have extensive knowledge of Import Wizard, Supervisor/CMC, and Broadcast Agent. Experience distributing
and maintaining universes, user groups and users.
Key Contributions:
Serve as SME for Emdeon's health care claim management system "Vision for Claim Management"
(BusinessObjects XI R2), IBM Content Manager OnDemand 8.4 and Emdeon's enterprise analytics and internal
reporting platform (BusinessObjects E6).
With development, integrated ClaimVision with IBM Content Manager OnDemand to support medical
attachments and paper to electronic (P2E) functionality.
Online hourly ETL processes were implemented to support High Availability.
Successfully migrated production Business Objects platforms to new data centers.
As a result, the Emdeon team received 2008 Business Intelligence Excellence Award from SAP Business
Objects.
MILITARY EXPERIENCE
UNITED STATES MARINE CORPS
Marietta, GA
Low Altitude Air Defense Gunner 05/1990 to 08/1994
• Awarded several ribbons during Operation Desert Shield and Desert Storm.
PROFESSIONAL COURSES AND CERTIFICATIONS
InfoTreve I: Database Design and Sentence Structure I
nfoTreve II: Database Design and Sentence
ITIL V3 Foundation

3. SAS Platform Administration: Fast Track
Oracle WebLogic Server 11g Administration Essentials
Agile Software Development
BusinessObjects Enterprise XI R1/R2 Administering Servers - Windows SCM270 Essentials of Rational ClearCase
(Windows)
IBM DB2 Content Manager OnDemand for multiplatforms 8.4
XML
C++
Introduction to Sun Solaris
ITIL Foundation 2011 for IT Service Management
BMC TrueCare (Coradiant) Support - EUEM Basic Navigation
BMC TrueCare (Coradiant) Support - EUEM Advanced Configuration
Understanding Active Directory