This document is a resume for Douglas A. Tran seeking a position as a Network Administrator. It summarizes his education and certifications in computer science and networking. It also provides a history of his professional experience in networking roles of increasing responsibility over the past 25 years, including positions at various technology companies where he managed networks, servers, workstations, security, and provided user support. His experience includes administration of Windows, Linux, MacOS, Cisco routers and switches, virtualization, backup solutions, and phone systems.

1. 3206 Grantham Drive
Richardson,TX 75068
Cell: (469) 631 - 4186
Douglas A. Tran Email:Douglas.Tran@gmail.com
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Objective:
To obtain a position as Network Administrator in large size company
Education:
Apple Certified Mac Technician 9L0-101 – 2013
Apple Certified Mac Technician 9L0-064 - 2013
Computer Science, Cheshire University 2001 – 2002
Computer Science, San Jose State University 1995 – 1997
Computer Science, Foothill College 1992 - 1995
Certificate, Redhat Administrator 1 - 2005
Certificate, Solaris Administrator 1 -1999
Certificate, Windows NT server 4.0 - 1997
Certificate, Novell Administration - 1997
Experience:
GLOBAL AUTO CARE, an SPECTRUM BRAND COMPANY Garland,TX 2013 - Present
Sr. Network Administrator
► Holding multifaceted responsibilities to configure,install and administer network infrastructure and telecommunications
systems that supported staffover 300 personnel.
► Installed and managing Cisco routers,switches and new workstations.
► Responsible for migration/integration in the companies.
► Installed and configured servers including RAID1 and 5 arrays in addition to facilitating backup and restoring.
► Travelling and managing workstations,printers,applications and network for other seven offices.
► Researched and suggestion hardware for workstations,servers,and network equipment.
► Coordinate and working with two production facilities for improvementand better tools.
► Researched and recommend software for the company like Mapcon, Solidworks,and others.
► Deployed hardware and software for Call-Center atthe companywith better Call routing and tracking information.
► Working with QC departmentwith better tool and software.
► Configured and monitored status ofprinters utilizing HP Jet Admin and addition to upgrade printers.
► Managing and assign the helpdesk ticketto agents.
► Fulfilled administrative responsibilities including the addition and changes to user desktop,email, and PBX accounts.
► Actively provided desktop,configuration and phone supportfor software and hardware local and remotely.
► Familiar all OS platforms and business software thatemployees and companyare using.
► Running the CAT5/5A cables for network and phone in the company.
► Support users,voicemail,configuration and network connectivity for Avaya and Cisco phone systems.
► Primary managing all Apple devices including iPhone,iPad,MacBook, MacBook Pro, MacBook Air.
► Primary administer Badge/Access card in the company.
► Secondary supportSAP securityfor SARBOX compliance.

2. GRAPHICS MICROSYSTEMS INC Rockwall,TX 2000 - 2013
Sr. Network Administrator
► Currently responsible and managing the whole network infrastructure in Rockwall,TX office.
► Responsible ofdesign,deployand maintain network structure,securitypolicies,and applied appropriate security
Patches,servers and workstations and latestfirmware for routers and switches.
► Working closelywith Cbeyond to manage three T1 lines coming to Rockwall office for Data and VoIP.
► Coordinating with IT personnel in other offices to deploy the policies and resolving ITrelates issues.
► Managing the Firewall Fortigate-110C for all configurations,updating patches and check logs of the traffic in Texas.
► Responsible for Cisco Routers 2611,Stack Switches 3750 (Layer 3), and Switches 2924 with VLANs configuration.
► Primary responsible for research,deployment,migration and maintain Exchange server 2000,2003,2008 including
Storages,public folder and user accounts.
► Maintaining 42 Windows servers (2000,2003,2003R2 and 2008),including Domain Controllers,Active Directory,
Global Catalogs,DHCP,DNS, and Certificate in four branches.
► Implementand maintain 3 Virtualization Servers using ESX 3.5 for 15 Windows servers and eXpress 3.5 backup.
► Deploy, configure and supportSQL server 2000,MySQL, MSDE applications in engineering and manufacture.
► Managing BlackBerry Server version 4.0 for 70 user accounts.
► Deploy Citrix servers Metaframe XP 1.0 with standard applications in companyfor remote users.
► Managing Groups,Users,folders,and files permissions for all servers in Rockwall office.
► Monitoring the backup using Backup Exec 10d and 2008 and prepare disaster recovery plan using Spectra 12000,and
Exabyte tape library, including sending tapes off-site.
► Primary responsibilities dailyoperation with Cisco Voice router, VoIP Switches,CallManager 4.0 servers,Voicemail
4.0 servers and IPhones in Rockwall and other three offices.
► Primary responsible for standardizing hardware Dell Desktops and Laptop using Windows 2000,XP Professional and
Windows 7 Enterprise 64 and 32 bit operating system,including GhostImages.
► Managing FTP server for 45 accounts and customer accounts for upload and download the data.
► Responsible for helpdesk in U.S, Europe,and India using Spiceworks and TeamViewer software in the office.
► Experiencing with Cisco and Forti VPN Clients in the company.
► Research,recommend,deployreasonable software solutions.
► Interactive, suggestand assistEngineering projects,labs and manufacture in Rockwall office.
► Working with Managementlevel for Capital purchase,warrantycontract and upgrading hardware for employees
► Performed completion ofrelocate equipment from California and India offices to in Rockwall,TX office in 2008.
DIALOGIC, an INTEL COMPANY Santa Clara,CA 1999 - 2000
Network Administrator II
► Worked and maintained in a combined Windows NT,Netware, and Solaris Environment.
► Designed and configured three new Windows NT4.0 Servers to replace other three existing servers.
► Built and maintained three NetWare servers including users,printers,storage,and issues.
► Setup and maintained DNS and DHCP servers in Windows NT 4.0 Environment.
► Assisted for administration hubs (3Com),router (Cisco),Firewall (Sonicwall),and LAN/WAN networks.
► Responsible for system backup,off-site storage,disaster recovery for Netware and Windows NT servers.
► Organized corporate helpdesk and data center managementofbetter-centralized problem management.
► Provided base images for all workstations and servers atDialogic-Santa Clara using Ghostapplication.
► Experienced with Voice Recognition using ReadyReceptionistversion 1.0 and Pure Requestversion 2.1.
► Installed and maintained RightFaxversion 5.2.

3. ► Provided Voice Mail System using CallXpress version 5.20.
► Responsible for program schedules the securitysystem and badges issues using Pegasus P400
MOLECULAR DYNAMICS INC Sunnyvale, CA 1995 - 1999
Network Administrator I
► Administration with PBX (Fujitsu 9600) and voice mail (Repartee).
► Migration, configured hubs (3Com),router (Cisco),Firewall (Checkpoint) in multiple buildings.
► Responsible for design ofInternetsolution using Proxy for Web server, and LAN access Internet.
► Engineered installation,configuration,and maintenance over 15 Windows NT4.0 servers.
► Primary controlled Exchange 5.0, Web, DHCP,DNS, and Printers servers.
► Performed data backup for all servers using Arcserve 5.6.
► Installed Operating system,applications,and configured basic network issue,troubleshooting workstations.
► Integrated Sr. Fax server for senior staffbenefit.
► Provided two PC technicians knowledge and experience to earn Network Administrator Assistantlevel.
CISCO SYSTEM INC San Jose,CA 1994 - 1995
Network Administrator Assistant
► Coding Web site with HTML was primaryjob at Cisco System Inc.
► Built PCs from parts and installed applications for personal using in the company.
► Assisted UNIX administrator configured Solaris workstations for employees.
► Helped with Madras activities in installing hardware and software.
► Co-operated to help with the Enterprise Network Managementin moving protecting,installing equipment.
TRUECOMP San Jose,CA 1991-1994
PC Technician
► Built PCs from parts and installed software packages.
► TroubleshootPC hardware,and software packages.
Reference upon on request