I have an extensive background in the Customer Service Field and would like a company as to where there is growth and potential which includes career advancement

1. T C
9407 Fairhope Ave, Dallas, TX 75217■ H: 214-367-7802 ■ tracey.craig2010@yahoo.com
Summary
Responsible Customer Service proficient in Microsoft and Multi tasking. Passionate and motivated, with a
drive for excellence. 10+ years in Transportation and Logistics positions.
Skills
Active Listening Coordination
Time Management Transportation
Administration and Management Complex Problem Solving
Instructing Geography
Experience
Account Manager/Customer Service , 09/2010 to 06/2016
FFE Transportation – Lancaster, TX
Responsible for the logistical processing of customer orders, Provide quotes, schedule pick-up and
delivery appointments.
Contact with customers via phone and email, fax as well as research, develop, and qualify service lanes
and requirements for quoting purposes.
Operating system AS400 and EDI.
Dispatcher, 04/2009 to 08/2010
AEROTEK Intl - Brinks Inc – Coppell, TX
CompuSafe, ATM servicing and other value added services to financial institutions, retailers and other
commercial and government entities.
Manage day-to-day customer requests, billing inquiries, discrepancies and address issues by resolving
problems to minimize customer escalations Collaborate with vendors to restore customer internet service
as well as Assist technicians in special projects including analyzing flow issues.
Lead Dispatcher/Trainer, 08/2001 to 01/2009
UPS Supply Chain Solutions – Coppell, TX
Schedule and dispatch Vendors or Independent Contractors to appropriate locations.
Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and
prepare reports as required by management.
Responsible for training over 6 to 8 new employees at a time.
Education
High School Diploma:
Woodrow Wilson High School - Dallas, TX