1. Margaret F. Walker
8842 Farm Ridge Ln
Humble, TX 77338
Margwalker114@gmail.com
832-233-0968
Career Objective:
To obtainan administrativesupportpositionwhere myexperience canbe fullyutilizedtoimprove customersatisfaction
and enhance company growth.
Technical Skills:
 SAP,CRM, C2C andR3
 MicrosoftOffice Suite –Outlook,Excel,Word,PowerPoint
 10 keyby touch
Professional Experience:
DB Schenker(Contract) - Humble,TX 09/2014 –
07/2016
Air ExportCoordinator
 Prepare price quotationsonoutboundairexportfreight
 Rate androute air exporttraffic
 Followupwithcustomerstoresolve inquires
 Prepare andassemble all documentsasnecessaryforairexports
 Prepare,route,andcut air billsandmanifests
 Correct billingsandissue debitandcreditmemosforcustomers
 Arrange for pickup andmovementof freighttogateways
 Initiate andmaintaincustomermasterprofilesinordertohave correctinformationonhand
 Communicate informationandinstructionsto/fromvendors
 Helpresearchandresolve operationalproblems
RainCII (Contract) - Kingwood,TX 11/2013-08/2014
CommercialAdministrator
 Managed all informationrelatedtorawmaterial receiptsandresponsible forthe datainputof these
transactionsas well asmaintainingrelatedspreadsheets.
 Ensuredaccuracy and timelinessof rawmaterial transactions.
 Providedrawmaterial logisticinvoice verificationandmaintainlogisticinformation.
 Created/UpdatedcontractsinSAP.
 Participatedinmonthlymeetingstodetermine raw material needsof plantforthe followingmonth.
 Frequentcommunicationwithrawmaterial supplierstoschedule monthlyloadschedule.
Expeditors (Contract) - Humble,TX
02/2013-8/2013
DataEntry Clerk
 Enteredparts intodatabase that was inconjunctionwithapurchase order.
 Scannedinpacking,material receipt,MSDS,andotherrelateddocumentsintocompanyE-Docsystem
 Createdverbal Purchase Orders.
 Issuedrelease topackorders.
 Placedinvestigationsforissuessuchasreceivingfreightwithoutapackinglist,POorboth intoour Vendor
Referral System.

2.  Resolvedinvestigationsasresolutionare receivedfromvendor.
DHL Global Forwarding (Contract) - Humble,TX 11/2012-12/2012
Ocean ExportCoordinator
 BookTrack and trace exportshipments.
 File customer’scustomdocuments.
 Prepare Commercial Documents,MasterBill of Ladings,PackingSlips,andCertificateof Origin.
 Negotiate pricingwithcarriersforoceanshipments.
Walmart Humble,TX 05/2012-09/2012
Cashier
 Receivedcash,checksandcompletedcreditcardtransactionsfromcustomersandemployees.
 Countedmoneytoverifyamountsandissuedreceiptsforfundsreceived.
 Issuedchange andcashedchecks.
Shell Oil ProductUS Lubricants - Houston,TX 10/2007-06/2010
CustomerServiceLogistical/RepresentativeII
 Processedapproximately75to 150 Distributor,OEM,and Shell LubricantCustomerorderrequestvia
phone,fax andemail.
 ReviewedandprocessedopenPurchase Ordersdailyincompanydatabase.
 Researchedoutof balance invoicesdue todeliveryoverage,shortage,orprice andquantityissuesprocessing
 ReturnMaterial Authorizations,Credit/DebitMemoasneeded.
 Ran reportsensure OnTime and InFull requirementswere met,documentingthe outcome of eachinstance.
 Pulledinvoices,proof of deliverytickets,Material SafetyDataSheets,Technical DataSheets,Monthly
 Statements,andPickTickets.
 Assistedinternal andexternalclientelewithissuesrelatingtodelivery tracking,orderissues,materials
technical assistance andinvoicingquestions.
ReliantEnergy - Houston,TX 05/2002-09/2007
BusinessEscalation Representative
 Performedresearchandrootcause analysisonaccountsto determine the originof customerissues
documentingthe outcome of eachissue,escalatingtohighermanagementwhenneeded.
 Processednewcustomerenrollments/transfersthatwere incompliantwithmarketprotocols,guidelinesand
PUC standards.
 Appliedpaymentstoresidential/businessaccounts.
 Transferredcreditsfromone accountto another.
 Diffusedcustomerfrustrationsandestablishedatrustingrelationshipthatcreatedconfidence thatthe
customer'sissueswere promptlyresolved.
Education:
Lone Star College –Houston,TX
BusinessAdministration –Courseworkinprogress
LouisianaState University –BatonRouge,LA
ComputerScience –CourseworkcompletedthruJune 1993