1. Anthony M. Kounalis
2277 E Arbor Lane, Holliday UT 84117
(385) 216-3513
SUMMARY
I have currently 24 years business experience in areas from sales teamadministration, customer
service, sales, production, secretarial, accounting, stocking and phone association. I am seeking a new
challenge & career opportunity at which will utilize my education & experience while offering the
potential for personal & professional growth.
EXPERIENCE
3 months customer service UPS, 9 months warehouse experience for multiple locations, 4 months sales for
Ocurrance inbound sales, 8 months sales teammanager for AT&T U-Verse products, 37 months as TAC
Frontline agent for Cisco account at Convergys, 10 months courier and shipping experience, 6 months Tech
and account specialist for Verizon Wireless, 15 months Sales Associate forQwest Communications, over 3
months Technical Associate for Cox Communications, 9 months Q&B customer service with Fidelity
Investments, 18 months experience in placing orders for OCTanner. 14 months Customer Service
Representative/Mail Clerk for the Newspaper Agency Corporation, 10 months Trainer for Comm Comm
VoiceStream/Customer Service Representative for VoiceStream and Fleet Credit Card, 4 months temporary
work for PageNet activating Retail Pagers, 26 months Photocopy Technician and Operator as well as Customer
Service and Production for Kinko’s Copies, 7 months Color Output Specialist/ Sales and Customer Service for
AlphaGraphics, 6 years multiple Customer Service
roles in various restaurant and food services.
RELATIVE WORK HISTORY
UPS/GDKN
Infonotice Agent
11/14 to 01/15
Task included: Receiving inbound calls for customers to track packages, assist with rescheduling deliveries,
giving options for packages to be delivered and update status of packages
Elwood Staffing
02/14 to 11/14
General Agent
Tasks included: Various duties to different clients, from warehouse work to mortgage record filing.
Occurance/Relivance Desk
Product Sales
11/13 to 02/14
Tasks included: Receiving inbound calls for advertised products and giving up selling and pricing options for
products as well as informing of product information.

2. Convergys
IRU-SS CC Sales Lead/Cisco CIN Agent
10/09 to 11/13
Tasks included: Maintaining team goals, LEAP training, call monitoring, extending product knowledge,
assisting to make sales goals, attendance and Payroll maintenance, driving team of agents to standards of
AT&T, disciplinary action from verbal to possible terminations, keeping multitasked operations for
administration and floor support. Tasks included: Answering inbound calls, creating Cases for callers, routing
Cases to proper teams and TAC Frontline tasks included: Engineers, transferring calls to assigned Engineers for
a Case, Re queuing cases for next available Engineer to take possession, increasing Severity of case for
expedient attention, assisting with accounts and creating new accounts, association of contracts to caller
accounts, verifying coverage for Warranty and extended contract coverage, alerting when a device is not
covered.
AeroTech/UPS Freight
Customer Service Representative
10/08 to 10/09
Task include: Assisting with LTL loads and their whereabouts, setting up pickups for LTL freight, assisted
with billing issues, scheduling deliveries for LTL freight, handling complaints for damaged and missing
freight.
Raven Couriers
Driver/Owner
11/07 to 10/08
Tasks include: Loading and unloading freight, timely delivery of goods and specializing in on time and
early delivery times. Items shipped from documents to Biohazard and specialty items in state and
across country.
ACS/Verizon Wireless
Customer Sales Associate
06/07 to 11/07
Tasks include: Verifying customer identification, balance information for accounts, helping with online
account status, clarification of account activity, directing calls to proper departments, maintenance of
account listings, overall assistance with customer service issues and up selling all products including
cellular phones and upselling accounts.
EDUCATION
Graduated High School: Skyline High School 1987
COMPUTER SKILLS
• MS Word, Word Perfect, Excel, Power Point, Publisher
• Extensive knowledge of Internet, and e-mail.
• Windows 95, 98, 2000, XP, Vistas, Windows 7, Windows 8
OTHER SKILLS
10 key by touch, quick learner, good memorization skills & great public relation skills. Typing, faxing,
filing, record keeping, accounting, compiling of information, interaction with customers in person & on
the phone, Xerox Photocopiers Docutech Series/Photocopy 5000 Series/2000 Series, Cannon Color
Copiers and Digital Output Machines. Digital Output Design. Cellular and Pager Technology