Kimberly Bernard is seeking a position that utilizes her over 25 years of experience in public relations and customer service. She has strong skills in communication, organization, and computers. Her work history includes roles as an appointment coordinator, support manager, customer service representative, receptionist, and order desk manager. References are provided from previous employers who can speak to her dependability, problem-solving abilities, and talent for building relationships.

1. KIMBERLY BERNARD
PO Box 4, 54 Longlake Road, Mt. Uniacke NS B0N 1Z0
Email: kab1066@live.ca
HIGHLIGHT OF QUALIFICATIONS
Over 25 year’s experience in public relations
Genuine, personable, respectful and loyal
Capable of working effectively, individually or in a team environment
Adaptable and flexible in dealing with challenging situations
Valid driver's license and own vehicle; bondable
SKILLS
Customer Service
Tracking of lost/overdue shipments, Dispatching drivers
Greeted and served customers and vendors for a variety of services via telephone, fax, email
Resourceful problem-solver; offered solutions to customer inquire's
Respectful; recognize the importance of discretion
Significant use of memory, multitasking, quick study
Communication/Interpersonal
Provided quotes and tender information to customers and salesmen
Provide basic information to clients and public
Successfully represented employer in competitions
Able to instill trust and rapport quickly and maintain long-term relationships with customers and vendors
Computer
Keyboarding speed 35-40 wpm and increasing
Use of Windows programs, electronic mail, electronic scheduler, some experience with Accpac
Extremely proficient navigating the internet
Data entry, inventories & electronic files
Organizational
Job planning, event coordination and execution, scheduled meetings, filing, office purchases
Sourcing and booking of travel, (flights, accommodations, hotels, vehicle rental)
Process incoming and outgoing mail manually & electronically
Photocopy documents and collate for presentation, filing & distribution
Proofread correspondence
Schedule and confirm appointments
Money Handling
Operated Point of Sale system, processed payment on accounts
Performed interac, credit card, gift certificate and cheque transactions
Completed balancing and nightly deposits
Receipt of invoicing and processing of purchase orders and documenting on Accounts payable log

2. EDUCATION & TRAINING
June 2011 - Business Writing & Grammar Skills Course
May 2010 - Administrative Assistants Course
June 2007 - Telephone Etiquette Course
June 1983 – Graduated from James H. Jacobsen High School, Ste, Agathe des Monts, PQ
WORK HISTORY
Feb 2015 - Sept 2015 - KTL Appointment Coordinator / Tiger Courier CSR - Siemen's Transportation (Edm, AB)
Sept 2014 - Jan 2015 - Support Manager - Walmart (Camrose, AB)
June 2014 - Sept 2014 - Express Employment Professionals
Sept 2013 - June 2014 – Customer Service Representative, Canadian Labor Compliance Agency
July 2013 – August 2013 – Receptionist/Office Assistant, D. Grant Construction Ltd (temp assignment)
April 2012- September 2012, Order desk clerk, Anchem Sales (cover maternity leave)
June 2009 – November 2011 Administrative Assistant/Personal Assistant- Regional Sales Director of Atlantic
Canada, Grand & Toy Limited/Office Max
December 1998 – December 2008 - Order Desk Manager, Valley Stationers Limited
REFERENCES
Dale Mullen - Terminal Manager - Kindersley Transport Tel: 780-452-8670
Tanya Bryant - Assistant Manager - Walmart (Camrose, AB) Tel: 780-781-6737
Pam Giles - Office Manager – Canadian Labor Compliance Agency, Tel: 519-851-3911
Sarah Baxter – Office Manager – D. Grant Construction Ltd, Tel: 519-652-2949
Email: sbaxter@dgrantconstruction.com
Marissa Cutts - Office Manager - Anchem Sales, Tel: 519-451-1614 Email: marissa@anchemsales.com
Paul McGuinness - President - Saxonia Services Inc, Email: damianc31@bellaliant.net
Michael Partridge – Electronic Commerce Coordinator for Grand & Toy Limited,
Tel: 506-642-6722 email: michaelpartridge@grandandtoy.com