1. Gavin Farquharson
Convergys {Telesales Advisor/ Vodafone, June 2014-Feb 2015}
Outbound Sales: Contacting existing pay & go customers and sell the benefits of having
a Vodafone mobile phone contracts or sell the benefits of 4G Tariffs to existing 3G Tariff
contract holders offering 12/24 month contracts as well as sim only deals. Subject to a
successful credit search arrange delivery of their handset or sim only deal, post or courier.
Achievements: Obtaining employment {After experiencing long term unemployment, I
spent the majority of 2013 with my ailing ‘Lone Grandparent who passed away during
December 2013} I also achieving my KPIs and quality enabling me to pass probation period
Reason for leaving: I’m looking for an Employer where I’m financially rewarded for my sales
ability and also offer me a career path and knowledge. Developing my ability/ progression.
Victoria.Fletcher@Convergys.com Tel 0161 616 0330
Robert's Jackson Solicitors {Telephone Advisor Nov 2012- April 2013} Contacting people who’d
already confirmed via survey they’d worked or work within a noisy environment/ cross
selling other prospective cases to claim for compensation Accident & injuries etc……..
Achievements: Robert Jackson’s was voted number one 'up and coming' Small Law Firm
outside of London 2012: I successfully obtaining a job role and also successful within my
role clearing through my probation period, also achieving targets. {After experiencing
long term unemployment due to health reasons recovering from two operations Sept 2011
also March of 2012} Developed my trade outside of ‘The Financial Industry’ even further..
Reasons for leaving: Due to changes in the Law, legal Aid etc unfortunately there was no
scope for me there {not having a Law Degree} However enriched my professional career.
Telephone Advisor/Telephone Executive. Opting to also leave for family reason also……….
Associate Director Gladys Swaim-Rutter Gladys.rutter@robertsjackson.co.uk Tel 01625
522215 Add People 2012 {Blue Arrow TelesalesSept 2012} CA Tax Solutions {Brookstreet Jobagency casual
to permanent, Telephone AdvisorMay-July 2012} <After havingto undergo two operations 2011-2012 I began my job
search and began my job search and had some temp/permanent positions viaBrookstreetand Blue Arrow agy
Halifax Bank of Scotland HBOS {Telephone Executive Sept 2003-Oct 2010} Outbound Department cold
caller. I would contact customers discuss conversation with them about their financial
history/desires I’d then offer a range of various insurance. Products that ran alongside
their {Secured or Unsecured} loans ranging from £1,000-£25,000. For various reasons
however not business reasons or rent/mortgage utility bills or just wanting extra money £

2. Achievements: Awarded with being The Best Commercial NW Loan Seller 2006. Obtaining
a career with a well-known Bank ie HBOS Halifax Bank of Scotland. I learnt about The
Financial Services in much greater depth. Regulations, Insurance Products and the art of
Cold Calling. Recognised for my retention skills by ‘The Chief Executive’ when selected to
work in The Retention Department that was established in Chester during 2007-2009. ……
Reasons for leaving: There were mass compulsory redundancies that began during 2010-
2013, HR explained to all of The Commercial Banking Staff that Lloyds Banking Group were
relocating their commercial business to the southern regions of the country. I’d been made
redundant by HBOS twice already and redeployed through their non-severance policy
being relocated out of Manchester to Warrington and then Chester, {This was compulsory}
HR Transactions, Lloyds Banking Group, 8th Floor, G Mill, Dean Clough, Halifax, HX3 5AX
Fax 0844 259 3635 Email - RefsOut@lloydsbanking.com
Centrica via Ontel {permanent position through Blue Arrow Job Agency, March-Sept 2003)
Turning inbound enquires from prospective customers about Onetel’s mobile phone
contracts. After three months Onetel reshuffled their sales department. And I was placed
in a new department being retention due to my persuasive and interpersonal skills in-
particular. At this point Onetel needed to retain as much of their business where possible.
Achievements: Clearing my probation period. I was accredited with rewards ie vouchers
and financially for being ‘The Top Seller AKA Top Dog’ in both departments on numerous
occasions, retention throughout and during my time working as a sales agent once,
however always achieved targets. I learnt retention skills and worked successfully outside
of, The Financial Industry. {Later on I went onto do retention for HBOS a leading bank}
Reasons for leaving: Ontel wasn’t doing well as a business and so I was made redundant
as well as the entire department, it was a gradual process. I began looking for job security’
Royal Mail Mail Sorter {Brookstreet Job agency December 2002 casual seasonal role} Hot point booking
appointments for high rate customers, {August-November both casual roles through Brookstreet Job Agency
2002} HFC Bank, generating leads and processing loans for customers who found it hard to
obtain credit through general Banks and Brokers. Blamaine Finance, {May-July 2002 through Brook
street Job Agency,casual role/ permanent} B2B arranging appointments for ‘Regional Field Managers,
Freedom Finance {Brookstreet Jobagency permanent TelephoneExecutive March 2001-May 2002} Outbound and
offer from £3,500 - £25,000 secured on their property ranging from 12 months-84 months.
Sometimes doing B2B ie Brokers. There was no cold calling, all warm leads were provided.
Achievements: This position was my first permanent fulltime job after University, clearing
my probation continuing my contribution to a new ‘experimental outbound department,

3. {and have continued to flourish throughout my career, successfully contributing as part of
a team also individually towards the company’s success in my profession with future
employers} and also financially rewarding. Seeded among the top three high performers
in The Outbound Department £££ {chosen to learn a profession} throughout my time here
‘The reason for leaving: Due to the bonus structure being heavily’ reduced,’ at Freedom
Finance, as I wanted to try and obtain a career in the Banking Sector wanting job security.
Brookstreet Job Agency 0161 2286168:{Sept 2000-March 2012} Horizon Finance Royal Mail sorting
mail and Head counting at Stockport College, these were all only ever casual roles only.
Blue Arrow: {This employment agency now closedown andI was registeredwith thisemployment agency from1997-2013
closed during2013} Catering/Telesales: bar work, silver service, waiter/ potwasher. These were
all casual roles within Hotel & Hospitality Industries whilst studying wanting a work ethic.
Education:
St Paul’s Catholic High School
G.C.S.E’s:
English, Maths, Science, Italian, History, Art & Design, and Religious Education.
The London Institute.{relocated to Manchester due to wanting to change my art
education} Stockport College BTEC National Diploma in Art & Design
Goldsmiths College BA Hons in Art & Design (After 2 years, I took it as far as I could,
realising, it just wasn’t for me, most artist don’t want to be curators, where as I did}
Kind regards. Mr G Farquharson
Tel 07470138008 e-mail gavllfarqu@hotmail.co.uk