1. ANTHONY CARTER
3559 Concerto Dr • Cincinnati, OH 45241 • 513-446-7223 • carter.anthony@gmail.com
OBJECTIVE
To obtain a job related to Customer Service using my education, Technical and Network Support of computers, and work
experience.
TECHNICAL SKILLS AND ABILITIES
 Trained to use a wide variety of computer hardware and software.
 Experience in the use of Windows Word, Excel, Access, and Power Point.
 Knowledge of standard operating systems and server softwareconsisting of routers, cables, and network testing
equipment.
 Experienced in Remedy, Peregrine, Service Manager 7, and H20 Ticketing systems
 Knowledge on support for GSM and TDMA based cell phones
 Excellent troubleshooting and problem solving skills
EDUCATION AND AWARDS
Antonelli College – Cincinnati, Ohio (8/04 – 6/08), Graduated (12/06 and 6/08)
 Associate Degree in GraphicDesign (Overall GPA 3.87)
 Associate Degree in Networking and Technical Support (Overall GPA 3.87)
 Shooting Star Award (2004)
 AlphaBeta KappaNational Honors Society Inductee (Nov. 9, 2005 and Nov. 28, 2007)
 Blackberry Certification (June 07)
 HDI Certification (September 09)
WORK EXPERIENCE
Pomeroy (July 2011 – Present)
 Level 1 Analyst
 Email Lead
 Tier 2/Team Lead
TSC (March 2011 – July 2011)
 Sales, Customer Service, and Outbound Collections Agent for TSC
Pomeroy IT Solutions (July 2006 – February 2011)
 Email Team Lead for Nestle Support Service Desk
 Experienced in Remedy, Peregrine, and Service Manager 7 Ticketing systems
 CBW Voice and Data Support TeamLead
 Tech Support for Zoomtown, Fuse, and Cincinnati Bell Wireless customers
 Provide technical assistance and escalations for agents
 Email Support for Cincinnati Bell ranging from POP3, IMAP, and web mail based for accounts using GPRS
 Maintained staff of 12 to 18 tech support agents for voice and data issues on Cincinnati Bell Wireless phones
 Maintained communication between technical support agents and escalation groups in a timely manner
 Assisted in creation and or revision of new process and documentation for current and upcoming Cincinnati Bell
Products
PM Professional Maintenance Methods (July 2004-July 2006)
Floor Technician at 525 Vine Street – Task including upkeep on all tiled and carpeted floors.
Sheffield Cable Services (June 2001-June 2004)
MILITARY EXPERIENCE
United States Navy (SEPTEMBER 1991 – DECEMBER 1998)
 Boatswain Mate, Second Class, United States Navy
 Served as Division Training Petty Officer
 Promoted to E-5, Boatswain MateSecond Class in five of seven years served