Nitin Bajaj has over 4 years of experience in IT support, networking, and audio/video technician roles. He has strong skills in hardware, software, networking, and troubleshooting. He is proficient with Microsoft and Apple operating systems, Office suite, and networking tools like WireShark. He has worked as a systems auditor, AV technician, and technical support representative. His experience includes network monitoring, equipment installation and maintenance, providing technical support, and resolving technical issues. He has a Master's degree in Internetworking and a Bachelor's degree in Telecommunications.

1. Nitin Bajaj nitin.bajaj@dal.ca
1918, 37 Avenue. ernitinbajaj@yahoo.co.in
Edmonton, AB T6T-1S7 Mobile: 780-232-2267
KEY SKILLS AND COMPETENCIES
• Over 4 years of experience as IT Support technician, Network Operations Control, Field Support Engineer
and Audio Video Technician with knowledge of advance computer networking.
• Strong PC Hardware/Software/networking knowledge and troubleshooting skills
• Telecom equipment installation/ maintenance, quality check, Network and alarm monitoring.
• Network Modules installation and maintenance/alarm monitoring
• Ability to set-up, configure and operate multimedia, AV and videoconferencing equipment
• Good knowledge of AV equipment, videoconferencing equipment
• Familiar with broad range of systems components and basic Audio Visual systems
• Good general knowledge of AV signal flow ,ability to accurately read wiring diagrams
• Experience with Network monitoring tools (Wire shark, Microsoft Network Monitor).
• Strong Database knowledge like Lotus Notes, Microsoft SQL Server, dBase.
• Ticketing tools to resolve technical issues by following tight deadlines.
• LAN Workstations installation, router Configuration, Switch configuration & VLAN setup.
• Achieved the highest levels of productivity by outbound calls over 240 calls per week
• Extensive knowledge of Microsoft operating systems (Windows 2000, 7, 8, XP) & Apple’s Mac OS.
• Excellent knowledge of MS office Suite ,quite good data entry speed of over 50 w.p.m
• Proven ability to function on an individual basis and in a team/group environment with great
communication, presentation and organizational skills
WORK EXPERIENCE
Organization: Shaw , Edmonton From : May 2014 till Present
Designation: Systems Auditor
Auditing of Data Center equipment
Checking and collecting data about network configurations, nodes, switches
Auditing to gather data to check feasibility of further expansion
Accounting information about hub sites and feeding into QR code application.
Organization: Dalhousie University , Halifax From : January 2013 to March 2014
Designation: Audio Visual Technician
Provided technical support for setting up Laptops, Projectors, Smart TV, speakers, consoles
Assisted in scheduling and coordinating requests for equipment and services
Provided technical support for meetings, seminars, classes
Performed site maintenance and evaluation
Provided user assistance and training with operation of multimedia systems
Provided digital video and audio editing and duplication if needed
Setting up presentations connected with data on Cloud server.
Organization: Ericsson India From : May 2009 to January 2012
Designation: Technical Support Representative
Job accomplishments:
• Network Monitoring and management
• Providing assistance to clients, field Engineers on phone/mail/remote desktop aid/on-site.
• Extensive experience with Software/Hardware/Network Debugging, new installations & upgrade.
• Earned solid reputation for resolving complex issues and providing exceptional customer service
• Proficient using Active Directory for adding new users, allotting/reset/unlock credentials.

2. • Assisted in scheduling and coordinating requests for equipment and services.
• Making Daily Progress Reports
• Responsible for sorting and replying to emails, organizing files, scanning and uploading documents, and
accomplishing other general office support tasks.
• Co-ordination for Infra and Media related issues.
• Co-ordination with various vendor teams for installation & fault rectification in-time meeting desired
quality standards
• Provided best Quality Assurance among all ten circles of Uninor, Etislat projects.
• Analyze problems as per alarm and it’s rectification
• Coordination and support to O&M Team (awarded as the best team with lowest outages )
• Swapping & Expansion of BTS equipment (my team achieved highest no of swaps well before deadline)
Academic Details
Degree
University
Passing
Year
Master of Engineering in
Internetworking
Dalhousie University , Halifax , Nova Scotia 2014
Bachelor of Engineering in
Telecommunications
Maharishi Dayanand University, Rohtak
2008
Practical Trainings
 IGI Airport, New Delhi : June 2006 to August 2006
Undergone practical training at AIRPORT AUTHORITY OF INDIA, Delhi; in Air Traffic Control &
Communication. Training completed in the following departments: VHF Transmitter and Receiver,
A.M.S.S., HF Transmitter and Receiver, L-Band Radar.
 MTNL , Delhi : June 2007 to July 2007
Completed practical training in MAHANAGAR TELEPHONE NIGAM LIMITED, Badli, New Delhi.
Training completed in the following departments: Indoor Plant structure, Broadband systems, CDMA, GSM
functionality, I.P.T.V, V.O.I.P, MTNL Services
 V.Angelz Technologies : December 2008 to March 2009
Worked in N.O.C department on V.O.I.P for U.K based project – “I GLOBE/I call globe”
Hands on with VoIP implementations based on the H.323 technology standard
B.E Project
Automated Drilling machine
Project is based upon the working of “Automated Bottling Machine”.
Having drill-bitt, the movement of which is controlled using 555 timer circuits, relays, decade counter
and servomotors equipped with the drilling assembly.
M.Eng Project/Seminar
 Internet Protocol Television
Describing the Steps in IPTV transmission from sampling, Digitization, Quantization.
And Proposing a model incorporating Passive Optical Networks (PON) to maximize current optical fiber
based speed.
References available upon request