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PHILLIP CARR
42 The Oval, Gloucester, GL1 5ED
Mobile: 07531609814
phillip.carr@virgin.net
A dedicated and effective IT team member with excellent customer service and 1st/2nd line IT support
helpdesk skills. Vast experience gained across public and private sector through contract roles now
seeking new contract or permanent position. Sound technical and people management skills,
communicates well with both clients and work colleagues. A self-starter who works effectively with
minimal supervision. Looking to progress with Microsoft Certification Courses.
Key Skills
 ICT Desktop/Network Support: Resolving network connectivity problems,
Internet, Email and Software issues. Remote supportcarried out using various software applications
or site visits. Working with 3rd party ICT support companies and application program vendors in
order to resolve specialised or advanced ICT problems.
 Server Support/Administration: MS Windows Server 2003/8, MS Exchange Server
2003/7, Citrix MetaFrame Presentation Server, Terminal Services, Published Applications, SQL
Server, Backup Exec, PC Anywhere and Sophos Enterprise Manager. Actively participated during
site relocations and setups for new sites and migration from older systems.
 Hardware Installations/Supported: XP, Vista, Windows 7, 8.1 & 10, Desktop PC
Workstations, Laptops, Thin Clients, Printers, Scanners, digital cameras, PDA’s telephone systems
and mobile phones.
 Software Applications Supported: MS Office 2000/3, 7, & 10, 13, Outlook, Word, Excel,
PowerPoint, Publisher, Access and Sophos Anti virus. Various 3rd Party Company specific database
applications.
 Asset Management: Asset tagged and managed database of all ICT equipment and software
licenses. Procurement of replacement ICT equipment and software, obtaining various quotes to
demonstrate best value. Disposal of damaged, old or obsolete equipment in line with company policy.
Career Summary
IT Helpdesk Technician Jan 2010 to Date
National Star College Full time – Permanent position
Responsible for maintaining an IT Helpdesk System.
1st/2nd line support calls – Call escalation to 2nd/3rd line technicians.
New/Existing PC/Laptop Builds.
Asset Management.
Supporting approximately 500 Staff & 200 Students, both face to face and remotely.
ICT 1st /2nd Line Support Technician Jan 2009 to July 2009
Connect Group Consulting Ltd Contract - 6 months
The client: PGL (NST Travel Group) provide holiday breaks for young people in the UK and European destinations.
Head office and the IT support desk are based at Ross-On-Wye and Blackpool and my role was to support remote users
via the helpdesk and assist head office users when required.
SupportingXPand Vista OS Desktop/Laptop users,WindowsServer 2003/8,Exchange 2003/7. Server
administration, new client installations and IT Helpdesk Tasks
500 Staff – 50 remote sites

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ICT Desktop/Server support June 2007 to Oct 2008
Howard Tenens Associates Ltd Contract – 16 months
As above with the addition of site visits, new installations and support tasks.
Installation and initial support of in house warehousing software
450 Staff – 25 remote sites
ICT Administrator Sep 2006 to Feb 2007
Westaff UK Limited Redundancy
200 Staff – 22 remote sites
As above with the addition of supporting the in house client software and contributing towards
training courses for staff.
ICT Network Co-ordinator Oct 2001 to July 2006
Connexions Gloucestershire ltd Redundancy
250 staff – 6 remote sites and up to 50 school sites.
Information Officer April 2001 to Oct 2001
Communicable Disease Surveillance Centre, Contract – 7 month
Gloucester Hospital
Supported/tested new CDSC software and performed installations in hospitals across the country.
Technical Support Technician Sep 2000 to April 2001
Gloucestershire Health Authority Temporary
Provided Desktop/network support via telephone help desk. External support provided via visits to
doctors surgeries across the county to perform hardware/software installations and ICT support
duties.
IT Help Desk Technician April 2000 to Sep 2000
Gloucester County Council, Shire Hall Temporary Staff Register
Provided ICTtechnicalsupportfor specific socialservicesdatabase applicationsoftware viatelephone
helpline.
Customer Help Line Advisor Jan 2000 to April 2000
C&G Building Society (Mortgage Dept) Contract - 4 month
Provided help and guidance for C&G specific mortgage products via telephone helpline.

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IT TRAINING AND QUALIFICATIONS
Applications Programming
Computeach (distance learning course) - Birmingham 1996 - 1998
City & Guilds Certificate: 424 (COBOL) & 953 (PASCAL)
HNC/D Computing
University of Gloucestershire - Cheltenham 1996 - 1998
Modules included: Multimedia Systems (Internet Applications), Use of Operating Systems(MS DOS,
Windows & UNIX, Programming Fundamentals (C++), Project Management/Systems Analysis.
2 Days MS803 – Administering Windows NT4
CompTIA Certification
Gloscat College Gloucester
Weekly evening classes- A Plus and /Network Plus
MCSA Certification
Interquad – Bristol 2006 - 2007
5 Days: M2272 – Implementing & Supporting Windows XP Professional
5 Days: M2274 – Managing a MS Windows Server 2003 Environment
3 Days: M2275 – Maintaining a MS Windows Server 2003 Environment
2 Days: M2276 – Implementing a MS Windows Server 2003 Network Infrastructure
5 Days: M2277 – Implementing, Managing & Maintaining a MS Windows Server 2003 Network
Infrastructure
5 Days: M2400 – Implementing & Managing MS Exchange Server 2003
Education
Oakley Secondary Modern 1985 - 1990
CSE’s – Subjects and Grades
English: 2, Maths: 2, Physics: 3, Technical Drawing: 3, Woodwork: 2 and Metalwork: 4
PERSONAL DETAILS AND INTERESTS
Driving Licence: Full (Car and Bike)
Various IT Interests,Chess,Keen interest in Touring Motorbikes