1. TOLU AKANNI
5773 Sharets Drive  Galloway, OH 43119  614-519-4598  tolulope_a@yahoo.com
D a t a C e n t e r / Te l e co m m u n i ca t i o n s / In f o r m a t i o n Te ch n o l o g y
An enthusiastic and motivated professional with 13 years of experience specific to technology, phone
systems, project management and customer service. Supportive professional with extensive knowledge of
telephony and communications. Committed to outstanding service to clients, vendors, and customers
through accountability and continuous improvement efforts. Results-oriented, dependable and hardworking.
PROFESSIONA L EXPERIENCE
VERIZON WIRELESS, Columbus, OH 2004-present
Technician – Systems (January 2014 - Present)
 Responsible for the operation and maintenance at a Verizon Wireless 4G LTE and 3G CDMA
network Service Aggregation Point (SAP) / Distribution location and dual Transport Aggregation
Point (TAP) / Mobile Switching Center (MSC) / Access locations.
 Responsible for peripheral equipment associated with the Mobile Telephone Switching Office
(MTSO) and Data Networks,such as 3G CDMA Voice and Data,Call Routing, Trunking,
Voicemail, PSTN, and desktop applications.
 Major equipment vendors include: Alcatel-Lucent, Cisco, Juniper, Acme Packet,Tellabs, and Ciena.
 Using critical thinking skills to troubleshoot telecommunications or IP issues related to switching
and routing from the cell site to the Evolved Packet Core (EPC) / Network Services Core (NSC)
network, ensuring network integrity and quality.
 Administer and upgrade regional network devices and elements.
 Administer platforms and multiple vendor systems.
 Provide support to a varied user community.
 Update daily logs with site-specific information.
 Compose clear, concise reports for system documentation.
 Work on complex network diagrams and capable of transitioning this to the MSC/Data Center
environment.
 Work independently and as part of a team to participate in cross-functional projects, and to perform
duties with minimal supervision.
Analyst – Technical support (April 2009 – January 2014)
 Assisted in offline portfolio of projects; Remedy, IRT (WFM), and Knowledge Base.
 Supported live chats and bridge- lines as a subject matter expert for VZW products and services.
 Support special short term projects.
 Supporting Bridge-lines for product and device launches.
 Participate in pre-launch software update and new device testing.
Coordinator – Technical support (March 2007 – April 2009)
 Provided customer service and support to data subscribers by Identifying technical problems through
troubleshooting and find effective ways to resolve them.

2. TOLU AKANNI – PAGE 2
 Performed Data related bill reviews and customer equipment upgrade analysis.
Voice Technical support (August 2004 - March 2007)
 Provided support to Voice (1XRTT) subscribers by Identifying technical problems through
troubleshooting and find effective ways to resolve them.
 Performed billing reviews and customer equipment upgrade analysis
BANK ONE/CHASE BANK,Westerville, OH 2002 - 2004
Risk Management Analyst (September 2002 – August 2004)
 Fraud prevention and management.
 Provided customer service and accurate billing review to ensure proper billing.
 Conducted interviews and provided training for new employees.
HUNTUNGTON BANK,Columbus, OH 2001 – 2002
Credit Adjustor
 Collection on default auto loans and leases.
EDUCA T ION
University of Phoenix, Ohio
Masters of Business Administration
The Ohio State University
Bachelor of Arts, Economics
CERT IFICA T IONS & PROFESSIONA L DEVELOPM ENT
A+
Security +
Network +
Cisco Certified Network Associate (CCNA)
Micrisoft Desktot Certified Technician (MCDST)
Micrisoft Desktot Certified IT professional (MCITP)
Project Management (CAPM)
ON THE JOB TRAININGS AND CLASSES
IMS/VoLTE Signaling and Operations (January, 2014)
VoLTE Signaling Troubleshooting from the EPC Perspective (April, 2014)
5620 SAM (Service Aware Manager) Fundamentals (April, 2014)
Traffic Performance Workshop [UDP/RTP] (September, 2015)
Electric Safety and Arc flash Mitigation. (August, 2014)
VoLTE Traffic Performance Workshop [UDP/RTP] (September, 2015)
Fiber Optic Fundamentals and Test Applications (September, 2015)
VoLTE Troubleshooting Workshop (November, 2016)