1. SIOBHAN HEARTY
74 Rockville Drive Newtownpark Avenue Blackrock Co. Dublin
Mobile: (087) 9920778
Email: siobhan.hearty@gmail.com
PERSONAL PROFILE
Very patient and determined with a great perseverance. Sensible, regarded for my people
skills, quiet with an aptitude for basic administration and research.
Industries / sectors successfully worked in to date include the charitable, community and
Acting / Drama sectors. Career experience to date includes administration, reception,
research and retail environment delivery as well as success in the film and theatre. I have a
keen interest and aptitude for history, law and research.
Key skills developed inc lude:
• Strong telephone manner
• Natural ability to uphold discretion
• Flexibility in the work place
• Very good attention to detail
• A natural Musical Ear for dialects - Basic French and German (Spoken)
• Comfortable thinking on my feet
• Strong Team Player also comfortable working on my own
• Aptitude for History, Law and Research
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EMPLOYMENT DETAILS
Age Action
They are charity who deal and advocate for the elderly
86 Georges Street Upper Dun Laoghaire Co. Dublin 6
th
Feb 2012- 14
th
Dec 2012
Sales Assistant (Contract - TUS Scheme)
 Very strong attention to detail in checking the quality of stock ensuring only
quality products made it to the shop floor which enhanced the shop’s reputation
 Entrusted with Cash Handling, Bank Lodgements during shifts (always accurate)
 Strong communication skills including listening, verbal, observation of body
language and written skills as well as basic spoken French and German (used to
converse with tourists)

2.  Successfully dealt with customer enquiries both face to face and over the
telephone, ensuring a satisfactory outcome at all times.
 Built good relationships with customers through the delivery of quality customers
 Comfortable at presenting and selling items when customers asked for help
 Presented, hun g and displayed all clothing and items in a manner that attracted
the customers eye, using my strong colour co-ordination skills.
 Always ensured that the shop floor was kept clean, tidy and safe at all times.
 Worked well as part of a successful team which ensured a good quality service
was delivered at all times.
 Worked in an efficient manner at all times
 Followed instruction and guidelines from management.
Jobcare, 28A Pearse Street, Dublin 2 Oct 2006 – Sept 2009
They are a charity, who provides facilities for people looking for work, under their Christian ethos.
Receptionist/General Administration (Contract-CE Scheme)
 Strong communication skills provided the first point of contact to new and existing
clients.
Jobcare Details Continued
 Using strong telephone manner when answering the telephone and recorded
messages ensuring a warm, friendly and sincere welcome was given.
 Effectively dealt with incoming mail and distributed to the various departments.
 Monitored the inflow of clients into the resource room ensuring all health / safety
guidelines were upheld in relation to maximum room occupation regulations.
 Demonstrated strong attention to detail for data entry updating client’s details on
internal system ensuring that all information was accurate.
 Worked well to deadlines.
Access Community Network, Dun Laoghaire, Co. Dublin May 2002 – Sept 2003
A community network that provided community employment for people gaining experience in radio and
television.
Researcher (Contract -CE Scheme)
 I conducted accurate historical research into Smithfield, which was
successfully completed ahead of the deadline. I have a keen interest in research and
history.

3.  Gained further experience in administration by effectively carrying out
miscellaneous duties including recording phone messages, entering wage details onto
wages sheets (manually), reception duties and distributing of wages (slips / cheques)
to various departments.
 Entrusted with key holding responsibility and alarm codes, always ensuring
the information was kept confidential
 Regarded for my track record of upholding discretion
Searsons, 42-44 Upper Baggot Street, Dublin 4 Oct 1989 – June 1991
Waitress
 Very strong attention to detail ensured that the lounge was clean and tidy at all times
 Worked well in a team prepared sandwiches, crockery and cutlery for service.
 Using my people skills greeted the customers, using strong product knowledge gave
them menus and informed them of what food was been served and ensured that the
tables were kept clean at all time. Using basic French when required.
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VOLUNTARY WORK DETAILS
Oxfam, 4 Quinsborough Road Bray Co. Wicklow
A charity that helps to raise money for the third world
Sales Assistant
 With a very attention to detail ensured that the quality of stock was of the highest
quality before it was put out on the shop floor.
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FURTHER EDUCATION DETAILS
Ballsbridge College of Further Education Sept 2014 – May 2015
 Advanced Business Studies FETAC Level 6
Ringsend College, Cambridge Road, Ringsend, Dublin 4 Sept 2013 – May 2014
 Business Administration FETAC Level 5
Bray Institute of Further Education Sept 2003- May20‘05
 Performing Arts FETAC Level 4
Dundalk Institute of Technology Sept 1997-Sept 2001
National Diploma in Humanities Applied Cultural Studies
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4. TRAINING DETAILS / IN HOUSE TRAINING
Jobcare , 28A Pearse Street Dublin 2 June 2008– Jul 2008
 Personal Care and Presentation.
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HOBBIES / INTERESTS
 Swimming in the local sports centre and the forty foot
 Theatre and Film
 I am a member of IFTA (Irish Film and Television Academy)
 Yoga
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REFEREES
References - Verbal and written can be furnished upon request