1. STEPHEN SNELL
2201 rockbrook dr, Lewisville, TX 75067
Cell: 9402180719
sk8trsnell@hotmail.com
PROFESSIONAL SUMMARY
Friendly Sales Associate adept at working in diverse retail and customer
service
environments. I am looking to improve my skills in an environment that I
enjoy, and
am eager to advance in my career.
SKILLS
Desktop and laptop repair POS systems expert
Internal components installation Detail-oriented
Anti-virus solutions Mobile data devices
installation
Internet setup and repair Strong communication
skills
Self-starter Focused
Innovative thinker Charismatic
Patient Enthusiastic
Anti-virus software Credit card processing
Personable and approachable Proficient in cash
management
Extensive knowledge of computers, Quick learner
and math MS Windows proficient
PowerPoint Creative problem solver
WORK HISTORY
perp worker january 2015 to now
potbelly - highland village, tx
slice dellie meats and cheese help out on the line and clean
casheer november to feb 2015
walmart - highland village, tx
greeting ringing up customers making sure all there needs
are met
photo tech October 2012 to november 2014
walgreens - Highland Village, TX
Greeted customers entering the store to ascertain what each
customer wanted or
needed.
Described product to customers and accurately explained details and

2. care of
merchandise.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock
product based
on customer requests.
Answered product questions with up-to-date knowledge of sales and
store
promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's
request.
Investigated and resolved customer inquiries and complaints in a
timely and
empathetic manner.
Ensured superior customer experience by addressing customer
concerns,
demonstrating empathy and resolving problems on the spot.
Built long-term customer relationships and advised customers on
purchases and
promotions.
Organized store merchandise racks by size, style and color to
promote visually
appealing environment.
Operated a POS system to itemize and complete an average of
number customer
purchases.
Routinely answered customer questions regarding merchandise and pricing.
Dedicated to continuously improving sales abilities and product knowledge.
Asked open-ended questions to assess customer needs.
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.
Team member January 2009 to July 2009
Jimmy John's - Lewisville, TX
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team
members
and managers.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced
operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Prepared fountain drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Prepared specialty foods such as pizzas and sandwiches, following specific
methods that required quick prep time.
Verified that prepared food met all standards for quality and quantity.

3. Placed food trays over food warmers for immediate service or stored them in
refrigerated storage cabinets.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and
sanitation regulations.
Prepared quality products while maintaining proper food safety practices,
portion
control and presentation within service goal times.
Stored food in designated containers and storage areas to prevent spoilage or
cross-contamination.
Maintained clean and safe environment, including in the kitchen, bathrooms,
building exterior, parking lot, dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Communicated openly and honestly with the management team during each
shift
to ensure it ran smoothly.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if equipment was
not
functioning properly.
Cooked and packaged large batches of food that were prepared to order or kept
hot until needed.
Prepped items for later use to save staff time during busy hours.
team member October 2006 to February 2007
CiCi's - Bedford, TX
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests,
team members
and managers.
Operated the drive-through window and sales register quickly and
efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume,
fast-paced
operations.
Built loyal clientele through friendly interactions and consistent
appreciation.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Prepared specialty foods such as pizzas and sandwiches, following
specific
methods that required quick prep time.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or
supervisors'
instructions, following approved procedures.

4. Placed food trays over food warmers for immediate service or stored
them in
refrigerated storage cabinets.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and
health and
sanitation regulations.
Prepared quality products while maintaining proper food safety
practices, portion
control and presentation within service goal times.
Stored food in designated containers and storage areas to prevent
spoilage or
cross-contamination.
Maintained clean and safe environment, including in the kitchen,
bathrooms,
building exterior, parking lot, dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely
manner.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if
equipment was not
functioning properly.
Cooked and packaged large batches of food that were prepared to
order or kept
hot until needed.
Prepped items for later use to save staff time during busy hours.
Amazon fullfillment-Jun 14-Aug-5 picker
pick products that customers order
Officemax/depot-aug-7th-current SSC-furnitur
sale office funiture and computers that fit customer needs
order funiture that we were sold out of in the store
built chairs in store for customers and sold product protection plans
EDUCATION
Keys
2011
Euless, TX
High School Diploma:
NCTC
Current
Flower Mound, TX
Bachelor of Science: IT and computer science
CONTACTS
Debbie Lassiter: 918-636-3147
Nickole Hunt: 469-878-8670
Shayla Burnett: 620-926-1125