BUSINESS DEVELOPMENT PROFESSIONAL Over 25 years of business development experience. Consistently developed new client accounts and maintained long lasting profitable customer relationships through effective account anagement. Provide excellent customer service, presentation, and interpersonal skills.

1. RICHARD F WARD JR
Lawrenceville, NJ 08648
Home: (6095840174 - Cell: (908) 625-4368 - richard.ward3@verizon.net
PROFESSIONAL SUMMARY
BUSINESS DEVELOPMENT PROFESSIONAL Over 25 years of business
development experience. Consistently developed new client accounts and maintained
long lasting profitable customer relationships through effective account management.
Provide excellent customer service, presentation, and interpersonal skills.
SKILLS
Account development
Self-motivated
Client development
Customer service
Strong interpersonal skills
Excellent communication skills
Goal-oriented
Self-sufficient
Positive
People-oriented
Detail-oriented
Excellent time management skills
WORK HISTORY
01/2014 to 03/2015Financial Services Representative
TD Bank – Hamilton, NJ
The (FSR) acts as an Insurance licensed employee providing customers with
additional products & services and consistently providing exemplary customer
service through selling and cross-selling a wide range of banking products,
investment and insurance products and services to new and existing customers.
Sold and cross-sold insurance products to new and existing customers Met with
customers and prospects and developed understanding of other financial objectives
and needs.
Assessed customer information and suggested appropriate product and service
solutions.
Provided sound advice at every customer interaction to create a positive customer
experience and ensured that the customer's financial needs were met.
Contributed to the ongoing improvement of the customer experience by leading,
coaching and modeling quality service at every customer interaction.
01/2011 to 01/2013 Business Developer
Cambridge Mercantile – Princeton, NJ
Developed new client relationships for Cambridge by marketing their foreign
currency services.
Contacted prospective customers to discuss their foreign currency needs.
Reviewed Cambridge products and services with potential clients.
Recorded details of business development calls in CRM system.
Demonstrated features of Cambridge's online trading platform to prospects.
Assisted clients in completing corporate applications and agreements.
01/2010 to 09/2010Financial Representative
Petrone Associates Inc Guardian Life Insurance/Park Avenue Securities – Princeton,
NJ
Provide diversified financial solutions for clients to help them grow and conserve
their wealth.
Interview clients to determine their current income, expenses, insurance coverage, tax
status, financial objectives and risk tolerance needed to develop a financial plan.
Analyze financial information obtained from clients to determine strategies for
meeting client's goals.
Recommend strategies for clients to achieve their financial goals and objectives.
07/2008 to 02/2009Vice President Business Banker

2. Valley National Bank Greater Community Bank – Wayne, NJ
Developed new business through the marketing of financial products and services to
retail, commercial and nonprofit organizations.
Made business development calls on existing business customers and prospects
toward an annual sales quota of $5 million.
Worked toward quota through cold calls, letters, telemarketing and referrals.
Called on commercial, small businesses and nonprofit organizations to achieve sales
goals.
Provided management with results through weekly and monthly CRM reports and
sales pipeline.
Responded to customer/prospects requests and issues; including working with the
bank's online banking department to achieve collection of rents and payment
processing.
Served on various community nonprofit Board of Directors, providing the bank with
CRA community development credit.
07/1998 to 06/2008Vice President and CRA Officer
Greater Community Bank
Developed business with area church, religious and nonprofit organizations.
Managed all CRA activities for the bank, confirmed the bank's compliance with all
FDIC CRA regulations.
Initiated business development calls for the bank with area church and nonprofit
organizations.
Developed $25 million in new business deposits and loans.
Proactively developed new relationships with prospective clients and customers
throughout an assigned sales territory based on the bank's geographic office
locations.
Developed sales opportunities by researching and identifying potential accounts,
conducting sales presentations and determining prospects financial needs.
Provided management with feedback on annual sales goals through Salesforce CRM
reports and existing pipeline of prospective account activity.
Captured and analyzed small business loan data for the bank, using specialized loan
analysis software, based on FDIC CRA reporting requirements.
Successfully guided Greater Community Bank and its affiliates through five FDIC
CRA examinations; obtaining a "High Satisfactory" score under the areas of lending,
investment and services.
EDUCATION
1983 Bachelor of Science: Consumer Economics
University of Delaware - Newark, Delaware
Consumer Economics