1. Tatsuya (Tad) Hino
3705 Waterford Way Antioch, TN 37013
Phone: 615-365-9876 • Mobile: 615-594-3877 • Email: thino@bellsouth.net
Summary
A results-oriented business professional with 18+ years of diversified skills in the
transportation industry with the emphasis on providing quality customer service. 15 years
of customer service for import and export industries. 10 years of managerial experience
in transportation. 10 years of sales experience including receiving an award for most
outstanding sales performance in the United States. Ability to quickly assess center
operations and implement the proper balance of people and processes to improve
employee productivity and achieve high client service levels. Excellent leadership,
communication, team building, strategic planning, and problem solving skills. Ability to
develop client-focused organizational cultures resulting in significantly higher customer
satisfaction.
Associate (June 2015 – Present) – (OHLGeodis) Starbucks Distribution Center
Responsible for organizing and maintenance of multiple inventory isles. Experience
pulling orders, labeling, forklifts and power jacks. Received multiple recognition awards
for performance and team support 2016 & 2017.
Associate (July 2014 – June 2015) – Fly Away Airport Parking
Responsible for greeting clients and parking cars. Organizing cars based on customers
return for more efficient retrieval and customer service.
Assistant Sales Manger (Feb 2013 – June 2014) – LAM International Corp USA
Responsible for maintaining and pursuing sales for the white body robot system welding
jig for the automotive industry.
Sales Associate (Feb 2010 – Feb 2012) – Ohashi Corporation
Responsible for sales and product planning of automotive parts for Ohashi Corporation.
Maintained customer accounts and inventory control. Supplied unsurpassed customer
service by providing follow up sales calls and included traveling to their facilities to
hand deliver parts to insure factory lines . Pursued potential sales and customers leads.
Sales Executive (2009 – 2010) – CPI Industries
Provided sales and customer services to the TN, KY and AL regions. At CPI Industries,
consistent communication and routine factory tours were implemented to assess current
and future needs. Customer relationships were also maintained through corporate social
activities. This also enabled us to network our services to future customers and services.
Assistant Manager (2007 – 2008) – Nippon Express
Sales and customer service for current clients while developing a new client base. This
included sales calls and traveling to meet potential clients and tour their facilities to better
able proved the services to meet their needs. At Nippon Express consistent follow up to
assure service needs were met was always initiated.

2. Customer Service Manager (2005 – 2006) – CPI Industries
Provided customer service at CPI Industries for the Kentucky region. Developed
customer client relationships utilizing bilingual Japanese and English capabilities while
translating machinery contracts. Regular contact with companies was made to determine
their needs.
Office Manager ( 1995 - 2004 ) – Yamato Transport
8 years managerial experience leading call center best practice process development /
improvement and knowledge management efforts at multiple companies. At Yamato
Transport, these efforts resulted in the firm’s adding 100 new customers to this base.
Coordinate container import and export shipments. Supervised employees to insure
customer care, this would include assisting in the detail work of wrapping and packing.
As office manager operational budgeting would be submitted to head office advising the
fiscal year estimated sales to company expense. Received “The Most Outstanding
Performance Award”
Expeditor (1990 – 1995) – Nippon Express
Coordinated Import-Export household shipments with the air line and ocean vessel
companies to guarantee proper arrival. Shipments were prepared for export, which
included assigning employees to assure timely packing and pickup. Customer service
requirements would also mandate assisting other regions with their overload to assure
shipments remained on schedule. As expeditor for Nippon Express, forklift experience
and maintaining an F Endorsement License (Trucks under 26,000 lbs) was a requirement.
Education
1977 – 1980 Takigawa High School – Japan
1980 – 1982 Kansai Gaigo Junior College – Japan
1982 – 1984 LaGrange College – LaGrange Ga
References: Furnished upon request