1. CURRICULUM VITAE
MONIKA SHARMA
9810983065
SUMMARY
Having more than 11 years of experience in air / ocean import customer service and logistics
industry. Driving the organisational growth by retaining and developing customer base with
exceptional customer service, customer relation, generating sales leads and keeping customer
well-informed of the trade developments.
Organizational Experience
Worked with Cargo Partner Logistics India Pvt. Ltd. as Deputy Manager – Ocean & Air
Import Customer Service from Jun 2010 to Sept 2013
Work Profile:
Independently providing logistics solutions to major clients which include:
• Providing consignee with monthly reports about volume handled for them
• Negotiation of freight rates with Shipping lines / co-loaders
• Coordinating with Liners and airlines on daily basis to ensure shipments are delivered in
time.
• Rendering product solutions relating to Oceanfreight & Airfreight.
• Execution of customer policy as per Company guidelines.
• Control and discipline in operating applications.
• Providing sales lead to sales team in getting new business from New & Existing
customers.
• Ensuring timely system updates, updating all the issues related to airfreight & seafreight
shipment and reporting as per customer requirements.
• Assure proper information flow with department staff on updates, changes, market
trends/requirements etc.

2. • Responsible for co-ordination with shipping line on behalf of consignee for de-stuffing of
the shipment at destination & for air shipments responsible for co-ordination with airlines
for IGM date updation.
• Coordination for loading of containers on the planned vessel from respective origin
• Updating customers with Port situations, Market updates and current scenario prevailing
and providing the alternative solutions to it.
• Following up for outstanding payments with consignee
• Ensuring the correctness of the documents and dispatching it on time
• Managing Company’s largest local accounts, the responsibilities include being the
primary contact for the customer and assessing customer needs and requirements
• Keep updating consignee’s for their seafreigt & airfreight shipments through DSR
• Co-ordination with Overseas office for execution of airfreight & seafreight shipment
booking
• Working closely with team members to ensure exceptional customer service towards our
customers
PREVIOUS WORK EXPERIENCE
1) Expeditors International (India) Pvt. Ltd. is the supply-chain management arm of US-
based EXPEDITORS INTERNATIONAL OF WASHINGTON INC., which is engaged in logistics
and global sea transportation. EXPEDITORS is globally present with more than 170 offices & the
only service providing company listed in the Fortune 500 companies. Joined as Executive in Jan,
2005, Promoted as Sr. Executive in April, 2006, Promoted as Team leader in April, 2008
Duration : Jan 2005 – April 2010
Designation : Team Leader – Ocean Import Customer Service
Industry: Shipping/Custom clearance/Freight Forwarding
2) AIRLINK (INDIA) PVT.LTD., Worked as Executive – Air & Sea Freight Customer service
and Operations
Duration : April 2003 – Dec 2004
Designation : Customer Service Executive – Air & sea
Industry: Shipping/Custom clearance/Freight Forwarding

3. 3) SIKKAS INDIA INT’L PVT.LTD., Worked as Executive – Air & Sea Freight Customer
service and Operations
Duration : Aug 2002 – Mar 2003
Designation : Customer Service Executive – Air & sea
Industry: Shipping/Custom clearance/Freight Forwarding
Computer Skill Sets :
MS office
Academic Credentials :
M.Com
Post graduate diploma in Training and Development
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STRENGTHS :
• Positive attitude
• Ability to manage time and people effectively
• Ability to cope up with difficult situations
• Result oriented
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LANGUAGES :
Hindi, English, Punjabi & Himachali
Date of Birth: 23
rd
Sept 1978
Flat No.162, L&T DDA Flats,
Sector 18B, Dwarka
New Delhi 110 075
Mobile# 9810983065, 9810988160