1. Terry Retter.
Kings Heath,West Midlands.
retter.terry@yahoo.com - 07711 638828
WORK EXPERIENCE.
Specialist Aftersales Recruitment Consultant for the Automotive Industry.
- May 2016.
Specialise in talentacquisition within the Retail Motor and Commercial Vehicles Industrywith a total focus on
aftersales professionals across the UK. With an extensive network and pride myself on building mutually
beneficial relationships with some ofthe besttalentin the market.
Actively seeking employmentNovember 2015 - May 2016.
Garage Manager
- November 2014 to November 2015
Ensured the Garage is maintaining/exceeding and improving customer satisfaction,retaining and generating
new business.
County Fleet Maintenance (Warwickshire County Council) Nov 2014-Nov2015 (12 Month Contract)
• Self-funding enterprise within Warwickshire CountyCouncil,having three vehicle maintenance units
Region 100 Employee,providing routine communication method and content
Keltruck Ltd - 1994 to March 2014
Main independentScania Commercial Vehicle franchise in Europe with 18 Dealer Branches across Midlands
& South West of Wales,450 employees with a turnover c. £110 million per annum.
Regional General Manager (After-Sales)
Keltruck Ltd - 2001 to 2014
Overall responsibility for Five Dealer Branches and two VMU's on a day to day basis, maintaining dealer
standards and ensuring monthly/dailyfinancial targets are achieved, all aspectof human resources and that
the company Health and safety Policy/standards are maintained and the company continual customer
improvementand satisfaction policyare enforced/managed.
• Personally analysed, evaluated the poor labour recovery rate, and initiated permission levels to IT
data to stop amendments to the system, increasing the labour rate by 4% and overall increase on the year
warranty rates of 10%.
• Established,organised and implemented training to improve the awareness ofthe company budget
and increasing the profits by 10% on the overall trading figures.

2. • Communicated and demonstrated to the production staff booking the correct time to the work sheet
had the desired effect overall of increasing the utilization and productive and achieving increasing profit by
5%.
• Managed and consulted with the member staffto resolve the attendance problems which improved
the daily labour hours to sell targets by 10%.
Manager
Keltruck Ltd - 2000 to 2001
Warranty Manager
Keltruck Ltd - 1994 to 2000
Workshop Manager/Service Administrator
EastMidlands Commercials - 1993 to 1994
Service Receptionist/Warranty Administrator
Kelly Trucks Commercial Vehicles - 1988 to 1993
Vehicle Technician
PostOffice - Telecom Supplies Division - 1979 to 1988
Apprentice Mechanic
Kays Birmingham Ltd - 1974 to 1979
Qualifications Affiliations and Training
EDUCATION
Certificate of Management in Management
The Institute ofMotor Industry1988
The Institute of Road Transport &
Engineers 1988.
IOSH Health and Safety 2013.
Mechanical
City & Guilds
1975 to 1977
ADDITIONAL INFORMATION
Key Skills
• Strategic Planning & Leadership: Focuses on developing strategies that invest in future
sustainable business success. Presents sound business cases supported with strong evidence.
Communicates clearlyto teams,displaying purpose in achieving overall business objectives
• Operational Management & Control: Organises business resources and processes so thatall are
working towards common goals.Uses managementinformationto highlightpriorityareas and ensure planned
expenditure delivers anticipated benefits

3. • People Management: Firm believer in participative style of engagement to encourage ideas and
good decision makingatall levels.Helps identifydevelopmentneeds and addresses through plannedtraining
supported with mentoring and coaching
• Business Process Improvement: Conducts a structured approachto determining the bestmethods
for gaining competitive advantage and stronger performance
• Sales and Commercial Acumen: Develops a solid strategyfor sales campaigns,bringing customer
awareness,accountmanagementand confidence into the mix
• Financial Planning: Full P&L responsibility, delivering forecasting and budgetary control skills into
the drive for profit improvement
Communication: Consistent, clear, inclusive and fact based communication style. Influences internal and
external stakeholders byconsidering other viewpoints and drivers when deciding mostappropriate action.
INTERESTS:
Founder member ofa Gym,
which I attend on a regular basis,
Involved in team activates, Resistanttraining & boxing etc.
Reference.
Mr Alex Wold General Manager (CFM)
Tele No 01926-413489.
Mr Russ Warner Aftersales Director (Keltruck Ltd)
Tele No 0121-525-7000.
Mr John Biggin Managing Director/Owner (Truck East)
Tele No 01933-303303.
Mobile No 07711638827.