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Tamitha Baldwin
1013 Terra Street
Round Rock, Texas 78665
Cellular: 512-826-8776
Tamitha_Baldwin@Dell.com
Tamitha_Baldwin@att.net
Key Qualifications
o 17 years Dell tenure & PMP Certified
o Highly recognized for her drive for results tied to sales & overall program management.
Leadership quote: “A towering strength for Tamitha is entrepreneurial spirit related to driving
sales results and the extensive leadership relationships she has built across multiple
lines of business.”
o Recognized for effective people management and leadership skills - Dell champion performance award,
exceptional performance achievement, leadership awards, & On-the-spot rewards.
o A multitude of experience in the high-tech computer & complex solutions market.
o Strong strategic focus & creativity thinking while concentrating on risk mitigation.
o Expertise in IT industry certification & training business.
RelevantExperience
Global Education Services Product Development Manager, Dell Inc. (2012–Present)
 Responsible for enterprise IP training product strategy and global development.
o Impacted Growth: 2014: Networking training = 204% growth 204%; Server training = 107% growth 107%;
FY15 Results = 19.5M Revenue globally; CE 95% US; 90% Globally
o Launched multiple training solutions for networking, storage, and server products to meet customer &
industry needs.
o Managed strategic recommendations related to industry & competitive needs.
o Managed team product development pulse status reporting & offer lifecycle management standards to
maintain governance best practices
o Developed concept for Dell certification program strategy.Program is expected to increase Dell PG credibility
at an estimated 20M+ increase annually.
Key Recognition: Global Support & Deployment Silver award
Global Product Manager, Dell Inc. (2009-2012)
 Responsible for all aspects of new product offer strategy for Dell’s Configuration Services business to include the
following.
o Product definition and concept design
o Revenue growth at accretive margin levels & services optimization.
o Managing to forecast to actual demand, & customer experience metrics.
o Demand generation, competitor/market research, sales training, analyst,& overall positioning.
o Roadmap Management: Lead strategic collaboration sessions,ROI forecasting, & ensured priorities aligned to
sales delivery needs.
o Development of partnerships to enable service development and service delivery capabilities .
Key Recognition: Q1FY13 Global Support & Deployment Gold award

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Global Consumer SMB Strategic Services Governance Manager, Dell Inc. (2007-2009)
 Manager responsible for CSMB Consumer strategic services planning effort & IT investments.
o People manager for 15 global project managers assigned to strategic priorities & overall execution of major
deliverables.
o Led executive level governance committee meetings & IT sizing efforts.
o Led initial concept creation for Dell’s Subscription Billing program for CSMB.
Key Recognition: Manager of the Quarter award
Global Services Program Management - Dell Managed Services (2000-2007)
 Responsible for large scale global managing deployments with complex services.
Primary lead for global/multi-geographical customer engagements.
 Led strategic vision & overall Dell Velocity product development.
o FY07 Accomplishments: 135% increase in services bidding as a result of Velocity implementation.
o BPI: Managed Deployment Cost Efficiency & Vendor Quality Improvement = 3.5M
o Responsible for aligning & management of all resources required to drive program vision/scope to conclusion
w/positive results.
o Led strategic contact negotiations with both partners & customers.
o Established relationships with key business partnered to include finance, procurement, IT, sales,legal,
marketing, COC, Velocity development team, & partners.
Key Recognition: DMS: Winning beyond Winning Leadership Award- “Positively impacting others”
Global Project Manager - Configuration Services, Dell, Inc. (1984-2000)
 Responsible for customer relationship & management for custom factory integration needs globally.
o Recognized for the ability to lead, strategize, & execute worldwide processes in an efficient manner.
o Demand generation sales support to close opportunities & message Dell factory integration capabilities.
Key Recognition: Significant achiever & outstanding support awards
Manager - Provider & Physician Credentialing, EDS Corporation (1981-1984)
 EDS Division Manager for 35 plus employees & leader for Quality Control Committee.
o Responsibilities include educational services for customers, government agencies, health care providers, &
other insurance service groups.
o Responsible for monitoring customer/provider activity, assuring contractual/regulatory obligations are
followed & led credentialing investigations for approximately 3000 primary care physicians .
o Leader for Credentialing Review Committee: Direct communication with physicians,State Board of Medical
Examiners, and Drug Enforcement Administration.
Education & Training
 Texas A&M University, College Station, Texas
Course of Study: Marketing & Business Management
 PMP Certification, Georgetown University
 Dell Leadership, Excelling as a Manager, & Situational Sales Negotiations
 BPI Green & Yellow Belt Certification
 Critical Thinking/Decision Making & International Cross Cultural Communication