James E. Garvey has over 26 years of experience in insurance claims management, litigation examination, and sales. He has a track record of improving quality, efficiency, and exceeding goals. Garvey is proficient in Guidewire software and experienced in insurance audits, litigation management, and developing employee skills. He has held various leadership roles managing claims teams and is skilled in client relations, project management, and process improvement.

1. James E. Garvey
2635 Reynoldsburg-New Albany Road Jimgarvey59@yahoo.com Blacklick, Ohio 43004 614-271-1545│ │ │
Professional Summary
Highly accomplished Manager/Director - level Leader, Project manager, and Innovator, with over 26 years’
experience in driving/ mentoring high-performance teams and spearheading operational success to exceed
goals. Solid record of improving quality & efficiency, auditing and litigation management for both commercial
and personal lines. An Analytical, articulate and diligent professional who excels at developing relationships
with internal and external partners, vendors, and other key stakeholders. Strong, motivational leader with
capacity to direct multi- level teams, monitor performance and maximize productivity. Proficiently manages
administrative functions including management of fiscal and HR activities.
Core Competencies
Quality Planning
Guidewire Experienced
Insurance Audits
Litigation Management
Workforce Development/ Retention
Vendor Contact Negotiation
Client Relations Management
Multi- Level Project Management
Employee Engagement
Change Management Claims Operations Management Budget Analysis
Professional Experience
Litigation Examiner/Claims Supervisor 2011 – Present
State Auto Mutual Insurance Company Columbus, Ohio│
• Responsible for overseeing and directing defense counsel litigated claims with State Auto,
SedgwickCMS. Specialty Risk Services.
• Represented company and clients at all levels of litigation including mediation, deposition and
testifying in open court claims.
• Actively Sourced and cultivated Learning and Development platform for entire region regarding legal
issues.
• Pioneered seamless integration into established management team at regional level
Key accomplishments:
• Hand selected to lead Process and Technology Sub-committee for Think Tank Committee to
establish improvements for claim processing involving legal, IT considerations including
Medicare compliance.

2. • State Auto-monthly QA goals “met” with inexperienced staff.
• Conducted reserve audits on consistent basis.
• Ended 2013 as fourth ranked team of sixteen for QA with inexperienced staff.
Producer/Sales 2006 - 2011
Putnam White Lewis Insurance Agency Columbus, Ohio│
• Evaluated, analyzed and classified applications, using inspection reports and financial
statements to determine acceptability based on established guidelines.
• Ensured work product met all levels of governmental compliance.
• Served as producer for independent insurance agency.
Claims Supervisor 2004- 2006
SedgwickCMS- │ GL, AL and WC
• Managed claims staff for large exposure clients with national presence including Nationwide
Insurance, Fed Ex, Home Depot and Walgreens.
• Passed every internal/external audit including Bureaus of Workers Compensation, client’s
brokers and home office personnel.
• Served as first point of contact to direct reports and Processing Supervisors.
• Provided training and mentoring of adjusters new to the industry.
• Performed audits to ensure compliance with company and state guidelines and regulations.
• Initiated and maintained various team, department and state reports.
• Analyzed loss reports, audits and other developed information for multiple lines of personal
insurance business to determine acceptability, coverage modification or declination.
• Provided technical support to agents and insureds.
• Responded to quality control and compliance audits.
Key accomplishments:
• Lowered per claim costs for Nationwide Insurance by coordinating auto fleet claims with internal Blue
Ribbon Direct Repair Program.
• Increased subrogation for Nationwide by 200%.
• Maintained diaries on all litigated claims as supervisor.
• Actively served as Regional Licensing Coordinator
Claims Manager 2002- 2004
Specialty Risk Services- Led dedicated on-site claims adjusting staff at Limitedbrands World headquarters.
• Tracked and managed all litigated files and attended mediations and trials on behalf of insureds.
• Supervised and trained Insurance Adjusters for the bodily injury claims department.
• Facilitated Quarterly litigation round tables with Limitedbrands General Counsel and staff
• Routinely reviewed leases and contracts to determine proper defense strategies.

3. • Developed Product Liability Claims Protocols for client to define responsibilities of client and suppliers.
Key accomplishments:
• Eliminated extraneous costs related to claims handling through negotiation of fixed-fee structures
with attorneys, mediators and ancillary vendors.
• Decreased costs for Limitedbrands by decreasing claims backlog which allowed reduction of staffing.
• Increased file audit scores from 72% to 92% in first 90 days of being named Limitedbrands claims
manager.
Senior Claims Representative, Claims Supervisor & Quality Assurance Supervisor
1999- 2002
GuideOne Ins. Co. Columbus, OH│ & Indianapolis, IN
• Led day-to-day operations for a claims department specializing in processing bodily injury insurance
claims throughout all states.
• Supervised and trained 17 temporary direct reports evaluating performance on weekly basis.
• Evaluated, researched, negotiated, audited, and adjusted claims per state regulatory requirements.
• Identified and resolved claims on multiple lines. Provided training and customer service concerning
settlement of bodily injury claims.
Key accomplishment:
• Hand selected to pilot GuideOne Quality Assurance Supervisor.
• Quality Assurance program was adopted company wide due to results of pilot program.
Field Adjuster 1988 –1999
Western Reserve GroupI│ Wooster, OH
• Responsibilities included: Field investigation, analysis, reporting and negotiation of both personal and
commercial claims including litigation.
• Trained newly hired adjusters in company policies, processes and procedures.
Key accomplishments:
• Promoted to first Senior Adjuster position in company history ahead of more experienced staff.
Education
Bachelor of Arts: Business Administration/ Psychology (Dual Major)
Otterbein College, Westerville, Ohio
- SCLA (Senior Claims Law Associate) 1 Course
- AIC 1 Course