2. MARK TURNER – RESUME 1604 mobile: 0438 689 019 2 of 9
Mark Turner
Reliable
Versatile
Detailed
Methodical
Patient
Dedicated
Persistent
Enthusiastic
Hard Working
Listens
Customer Oriented
Communicates
Follows Up
Honesty
Integrity
3. MARK TURNER – RESUME 1604 mobile: 0438 689 019 3 of 9
Mark Turner
Resume
Professional Profile
Over many years working largely in the bicycle wholesale and other sales and customer service
oriented fields I have proven myself to be a hardworking, reliable and versatile team member
through a variety of changing roles and responsibilities.
From early days working as a bicycle assembler for a small local manufacturer my aptitude for
wider tasks was quickly recognized and my career developed through various roles including
warehouse manager and sales representative. Through various changes in the industry and
ownership of the business I took on further tasks around product development, marketing and
key account management.
In the recent 5 years I took on a new role as National Sales Manager with an up and coming
bicycle wholesale business which has exclusive distribution of several leading international
brands.
In this role I drew upon my previous long experience in the industry and recognition of the
importance of excellent customer service and reliability as a supplier.
In addition to managing, developing sales targets and strategies, recruiting and being
accountable for the performance of the IBD sales and customer service team I worked closely
with key accounts including Amart and Rebel Sports of the Super Retail Group.
Previously, over a 3 year period, I developed and consolidated the skills required to work
effectively in the real estate industry. Working principally as a sales consultant I became familiar
and increasingly proficient in all the essential aspects of prospecting, listing, marketing,
managing, and negotiating the sale of property.
Prior to this, gaining experience over many years as a Product Manager in the bicycle industry, I
used my creative and strategic skills to implement product range analysis and development
from opportunity identification to profit management.
I worked extensively developing product ranges supplied to both the Mass Market and the
Independent Bicycle Specialist distribution channels, coordinating with other Sales and
Marketing team members to develop ideas and implement marketing plans and strategies.
I successfully developed products and product ranges to take advantage of changing market
trends and customer needs with notable emphasis on key accounts BigW and Kmart.
My skills developed through experience. As a Product Manager I developed abilities in effective
procurement from and ongoing evaluation of mainly Asian supply sources, price negotiation,
specification, QA, supply and development of meaningful business relationships.
I am focused, driven by commitment to complete a task to high standards, have an attention to
detail, the ability to listen and am able to communicate effectively with various stakeholders,
including local and overseas suppliers, customers and sales/marketing teams.
Mark Turner
P.O. Box 374
Cockatoo
Victoria 3781
Phone : 03 5968 9258
Mobile : 0438 689 019
E-mail : mhturn@bigpond.com
4. MARK TURNER – RESUME 1604 mobile: 0438 689 019 4 of 9
Major Achievements
During 2008 – 2010 successfully negotiated and completed property sales in the
Melbourne outer eastern area of value in excess of $21m, ranging from $220,000 –
$1,030,000.
Developed product range, presented and successfully secured Kmart bicycle Parts and
Accessories business resulting in significant sales and gross profit contribution to the
business over 12 year period 1994-2006.
Continually developed bicycle Parts and Accessories business supplied to BigW over 15
year period, managing consistent sales and profit growth including record sales with
increase of more than 35% in the 2007 year.
Produced Training Video and conducted Australia wide Training Seminars for BigW store
staff involved in bicycle sales and handling.
Produced and edited industry leading Bicycle Owners Manual used by all company
divisions and widely duplicated by several international bicycle manufacturers.
Personally designed from scratch, sourced China manufacturer, QA tested, and
successfully brought to market several innovative, unique products including new designs
of vehicle mounted bicycle carrier racks to ensure reliable supply and increasing average
gross profit margin by more than 10% over previous available products.
Designed, developed, sourced and implemented various Point Of Sale display equipment
to enhance store display and brand promotion.
Management design and development of branded bicycle brochures, catalogues, printed
flyers and product packaging.
5. MARK TURNER – RESUME 1604 mobile: 0438 689 019 5 of 9
Key Experience / Responsibilities
Bicycle Wholesale Industry 2010 - 2016
National Sales Manager
Oceania Bicycles
Primary role to manage and develop sales for Oceania Bicycles principally through the
Independent Bicycle Retailer network
Manage Sales team and Agent representation to existing and new customers
Manage CSO and Warranty support team to provide exemplary service
Monitor customer preferences and market trends to determine focus of sales efforts
Review and make recommendations re product sales performance
Provide technical advice and recommendations to customers and identify new opportunities
Negotiate pricing structures in conjunction with Operation Manager
Analysis of past/future performance by store
Assist in resolution of customer and consumer complaints
Management of customer accounts and credit worthiness
Confer and consult in relation to plan advertising, marketing activities and overall strategic
planning
Ensure customers kept up to date with product and stock information
Attend trade shows, launches, expos and conferences
Manage company sponsored athletes
Manage key accounts including Amart/Rebel Sports and 99 Bikes.
Real Estate Industry 2007 - 2010
Sales and Property Consultant / Agents Representative
Barry Plant Group, Ray White
Engaged in all aspects of real estate property listing, management, marketing and negotiating
sales
Prospecting including data base development, telemarketing, mail outs, email, cold canvassing,
door knocking, personal contacts, referrals
Pursue sales leads and liaised with prospective buyers, sellers and sales team
Recommended, implemented and managed marketing campaigns
Provided advertising copy and assisted advertising photography
Compiled market information and analysis
Conducted private buyer and open house inspections
Final inspections, liaised and met building and pest inspectors and valuers
Familiar with all aspects of property office operation, forms and procedures
Regular scrutiny, follow up and reporting on overdue tenant payments
Liaised with landlords and tenants about payment situations
Serving of overdue notices and notices to vacate
Preparation of rental increase notices
Lease reviews
Liaise with tenants and landlords re property maintenance
Arrange and follow up property maintenance with trades
Conduct general and final inspections and prepare condition reports
Conduct inspections with prospective new tenants
Conduct reference checks for prospective new tenants and assist selection process
Preparation of monthly newsletter
Maintained strong, positive relationship and service level to vendors, purchasers, tenants and
landlords.
6. MARK TURNER – RESUME 1604 mobile: 0438 689 019 6 of 9
Bicycle Wholesale Industry 1982 - 2007
Product Manager / Key Account Manager / Sales Manager
Pacific Brands Leisure and Fitness / Malvern Star Bicycle Co
Progressed through various roles and responsibilities with key activities around product
development and sales management mainly through key Mass Market accounts
Product Sourcing – Overall responsibility to select, source and deliver specific domestic
branded bicycle parts and accessories to meet market expectations and to achieve budgeted
financial targets relating to sales, gross profit and stock performance (inc. Repco, Malvern Star,
Dunlop brands)
Product Development – product strategy, research, development and manufacturing
coordination for new and emerging products. Market analysis to develop new product definitions /
specifications. Provide technical expertise and training to sales team and other departments. Set,
monitor and control quality and safety standards for products to meet / surpass any legal
requirements. Visit customers to obtain continued support for product ranges and obtain market
intelligence.
Supplier Management – establish clear and effective communications with suppliers. Maintain
strong business relationships with overseas principles and factories, requiring overseas visits to
existing and potential new suppliers (inc. China, Hong Kong, Taiwan).
Key involvement designing and implementing Quality Assurance process for overseas bicycle
production utilizing independent China based agencies. Visited key Chinese bicycle factories to
check and monitor production quality and schedules.
Marketing and Product Branding – development of marketing/business plans to establish and
maintain product and distribution channels. Devise merchandising and display activities and
appropriate packaging to promote branding and meet company and legal requirements.
Coordinate product packaging/branding with external agencies.
Sales – in conjunction with senior colleagues, set annual sales and gross margin budgets. Plan
and implement tactical promotions with suitable products. Coordinate information to customers
and sales personnel. Calculate and propose wholesale prices to meet gross margin budget
requirements. Monitor sales data, including customer POS data, to ensure appropriate product
mix and maximize wholesale and retail profits.
Stock Management – sales and stock forecasting and branch distribution. Collaborative
forecasting with major accounts (inc. BigW, Kmart). Achieve budget stock-turns for each
category, operating within an open to buy management system. Ensure minimum performance
hurdles applied to new products and management to reduce “tail” of slow moving less profitable
products. Managed re-focusing and downsizing of excess obsolete inventory.
Staff Management – provided projects, assistance and advice to junior team members so they
could develop required skills and career paths.
As Key Account Manager - responsible for major mass merchant accounts including BigW and
Kmart. Primary communication channel with Mass Merchant key accounts including day to day
business, range development and promotional activity.
Staff Training - Organized and implemented Australia wide staff training for BigW stores
including seminars, production of procedures and training manuals and training video.
Other duties as requires including development and key role implementing National Warranty
and Service system for all companies within PBLF Group
7. MARK TURNER – RESUME 1604 mobile: 0438 689 019 7 of 9
Career Summary
2010 – 2016 National Sales Manager Oceania Bicycles - Lynbrook
2009 – 2010 Sales Consultant / Agents Representative Ray White - Mooroolbark
2008 – 2009 Sales Consultant / Agents Representative Barry Plant Real Estate – Lilydale
2007 – 2008 Casual work inc.: Landscape Gardener,
Concreting, Electrical contractor assistant,
Owner Builder
2007 Sales Support / Agents Representative /
Assistant Property Manager Barry Plant Real Estate – Emerald
2003-2007 Product Manager Parts & Accessories
(Domestic Brands) Pacific Brands - Altona North, Vic
1998-2003 Product Manager / Key Account Manager –
Mass Merchants Pacific Brands - Brooklyn, Vic
1993-1998 Product Manager Parts & Accessories –
Mass Merchant and Dealer brands Malvern Star - Brooklyn, Vic
1990-1993 Product Manager / Sales Manager –
Mass Merchant brands Malvern Star - Brooklyn, Vic
1987-1990 Sales Administrator /
Assistant Product Manager South Pacific Cycles - Cheltenham
1982-1987 Warehouse Manager, Sales Coordinator Graecross Industries - Bayswater
1980-1981 Field Research Assistant Shell Chemical - Mitcham
1979-1980 Field and laboratory assistant Dept. of Agriculture - Scoresby
1978-1979 Forestry maintenance worker Forestry Commission - Kallista
8. MARK TURNER – RESUME 1604 mobile: 0438 689 019 8 of 9
Skills / Training / Personal Development / Memberships
IT Skills: Competent ability with Microsoft Excel, Word, Powerpoint, Outlook
Use of Pronto and Vision 6 data bases and B2B, B2C web programs as used by
Oceania Bicycles.
Use of real estate database programs inc. My Desk Top, Portplus, Console and
RP Data
Extensive use of Optimiza forecasting and stock management program
Use of Cubes data base access tool
Beginning ability - AutoCAD 2000 design program.
Beginning ability - Spaceman planogram design program
Higher School Certificate, Victoria – completed 1978
Certificate III Business Administration BSB30201 - Training Synergies Australia, 2004
Course in Property for Real Estate Agents Representatives (21524 VIC) Swinburne Uni/TAFE
Various real estate industry specific training via Ray White organization.
Barry Plant industry training: Induction / Managing the Sale / Relationship Based Listing /
Listing Kit Presentation Workshop / Boot Camp 2008 / Commission and Advertising Workshop
Former member of the R.E.I.V.
Current Victorian Drivers Licence
Working With Children Check (lapsed)
Level 2 First Aid, 2010 - St Johns Ambulance (lapsed)
Football Trainers Basic Course, 2010 – AFTEC Australia (lapsed)
Certificate, Responsible Serving of Alcohol (lapsed)
People Skills:
Friendly, easy to talk to and focused on customer service.
Throughout my professional career I have worked closely with customers,
suppliers, staff and colleagues to progress business goals utilizing and emphasizing the
importance of communication and strong, positive interpersonal relationships.
9. MARK TURNER – RESUME 1604 mobile: 0438 689 019 9 of 9
Interests
Music, Guitars, Singing
Building (as Owner Builder project managed and actively involved in a major home
renovation),
Gardening, Landscaping, Environmental issues
Travel, Camping, Reading, Cycling, Local Theatre
Local community groups inc.:
Senior football club - currently Team Manager Reserves (Gembrook-Cockatoo FNC)
Junior football club – President (2009-2011), Football Manager and Team Manager
Previously involved with Sherbrooke Rangers Soccer Club,
Former Martial Arts instructor,
Former coach Cockatoo Little Athletics,
Previously active member of GEMCO Players theatre group
Personal Information
Married with four children
Referees
Craig McGregor General Manager Oceania Bicycles 0402 901 505
Peter Kalinski Former Product Development Manager
Pacific Brands Leisure and Fitness 0400 676 642
Mark Weavell Director, Graphic Details P/L 0431 553 784
Mark Moore M.T.Moore Electrical - personal 0413 745 543
Others on request
