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Resume of Eric McCaw

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Eric McCaw

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ERIC MAURICE MCCAW CONTACT
IT OPERATIONS  IT INFRASTRUCTURE  STRATEGY  SOLUTIONS 9816 White Cascade Drive | Charlotte, NC 28269
704.953.6994 | emccaw@gmail.com
PROFESSIONAL PROFILE
 Action-oriented IT leader and instrumental driver of a high-performance IT function. Actively leverage over 20-year track record
to take ownership and optimize corporate IT systems, adeptly architecting impactful infrastructures and solutions to target
continuous improvement, long-term profitability, and end-user support/service excellence.
 Distinct competitive advantage derived from deep expertise in leadership, planning, analysis, solution design, and risk
mitigation. Recognized for agility, innovation, and resourcefulness in fast-paced environments; quick to adapt to change and
proactive in implementing process improvements.
 Cultivate and mentor best-in-class IT teams, articulating business goals to secure buy-in and enhance performance. Partner with
business leaders across the enterprise to align objectives and achieve interdivisional synergies.
 Multiple career wins include success directing global/national cross-functional deployment teams, commanding network-related
projects, and generating business growth through opportunity identification and customer-focused selling strategies.
CORE COMPETENCIES
Business Continuity Planning Budget Management Security Analysis
Planning & Analysis Project Plans & Timelines Vendor Management
Staff Mentoring & Training Troubleshooting & Problem Solving Systems & Network Management
PROFESSIONAL HISTORY
AT&T GLOBAL BUSINESS SOLUTIONS, Charlotte, NC 2013 - 2016
Senior Project Leader/Supervisor
 Spearheaded the successful delivery of a full client services suite to Computer Sciences Corporation’s (CSC) international
customer base through effective leadership of a multinational global team.
 Integral in driving seamless project execution by distributing work assignments and ensuring adherence to all client procedures
prior to project initiation.
 Facilitated client sales teams in increasing services and responding to opportunity leads by providing sales support.
 Resolved over 90% of trouble-tickets by implementing a new team consensus process and increasing accountability.
 Improved proper use of AT&T tools 100% and decreased project implementation times approximately 20% (4 business days) by
training staff.
 Boosted business growth 15% by creating presentations to demonstrate engineering team roles/capabilities, actively helping
close sales, and providing remote consulting services to clients.
COMPUTER SCIENCES CORPORATIONS (CSC) - division acquired by AT&T, Charlotte, NC 1999 - 2013
Global Business Service Manager (2008 - 2013)
 Commanded a broad-based area of responsibility, spanning North & South America, Europe, Middle East, and Africa (EMEA).
 Drove client-centric solutions and compliant on-time, under-budget projects by collaborating with the business sales organization.
 Oversaw a profit/loss center, comprising project implementation staff from four different countries (predominantly North
American and European regions).
 Captured project implementation efficiencies and cost-savings by assisting senior management develop policies and processes.
 Strengthened perception of company as a knowledge organization while enhancing delivery, resource management, and
workload alignment by building relationships with local sales and service delivery executive management in each region.
 Turned risk-taking into opportunities, including proven mitigation processes, leading to reductions in delivery lead times.
ERIC MAURICE MCCAW
Professional History Continued
Page 2 of 2
9816 White Cascade Drive | Charlotte, NC 28269
704.953.6994 | emccaw@gmail.com
 Improved production approximate 20%.
Network Engineering Network Project Manager, CSC (2002 - 2008)
 Supported key corporate accounts, including Delphi Corporation, Zurich Financial Services, Sun Microsystems, Kroger Company,
Air Products & Chemical, Armstrong Company, and United Technologies (UTC).
 Seamlessly transitioned new accounts to CSC’s business model for new customers, involving network communication, service
level agreements, escalation procedures, and notifications.
 Identified customer security policies and subsequently ensured CSC adherence to said policies and practices.
 Consistently managed projects to budget and schedule, adhering to long lead-time for capital acquisition.
 Ensured project transparency by keeping team and customer informed via a comprehensive communication plan, including
regularly scheduled conference calls, weekly status updates, and weekly bi-weekly manager/customer meeting.
 Confirmed operational procedures were well communicated and executed by effectively collaborating with the account
management team and client.
 Boosted sales by advising customers on applicable technologies and service offerings.
 Assisted in developing cost-analyses to determine return-on-investment.
 Successfully migrated Zurich Financial Services and other clients into CSC's mode of operations, both on time and under/on budget.
 Achieved an average 13% in budget savings.
Network Engineering Services Manager, CSC (1999 - 2002)
 Improved workflows and productivity by developing and implementing uniform processes and procedures for networking staff.
 Determined corporate process and procedure applicability within account configuration through critique and review.
 Enhanced connectivity and system uptime by working with other frameworks to ensure new technology implementations.
 Provided project management of all account network projects, continuously working to improve customer satisfaction.
 Orchestrated project plans and work breakdown schedules to support effective project management and project completion.
 Managed customer relocations to new office facilities, including proposal request preparation (RFP), vendor sourcing and
relations, and progress/status monitoring via meetings.
Earlier Career Summary:
Team Leader/System & Network Administrator, EPRINDE CENTER  Systems and Network Consultant,Hewlett-Packard Company
EDUCATION & PROFESSIONAL DEVELOPMENT
 Bachelor of Science in Mathematics with Computer Science Options, The University of North Carolina at Charlotte
 Six-Sigma (Green Belt)
 ITIL Foundation
 Training:800+hours of company-sponsored and personal financed training
 Technical Skills:UNIX  OpenVMS  Microsoft Office Suite  TCP/IP  Cluster Systems  Client/Server Systems
ASSOCIATIONS
National Technical Association  Project Management Institute  Optimist International – Hidden Valley Club  American Youth
Soccer Organization  Anita Stroud Foundation, Former Treasurer  West Mecklenburg High School, Former PTA President

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Resume of Eric McCaw

  • 1. Page 1 of 2 ERIC MAURICE MCCAW CONTACT IT OPERATIONS  IT INFRASTRUCTURE  STRATEGY  SOLUTIONS 9816 White Cascade Drive | Charlotte, NC 28269 704.953.6994 | emccaw@gmail.com PROFESSIONAL PROFILE  Action-oriented IT leader and instrumental driver of a high-performance IT function. Actively leverage over 20-year track record to take ownership and optimize corporate IT systems, adeptly architecting impactful infrastructures and solutions to target continuous improvement, long-term profitability, and end-user support/service excellence.  Distinct competitive advantage derived from deep expertise in leadership, planning, analysis, solution design, and risk mitigation. Recognized for agility, innovation, and resourcefulness in fast-paced environments; quick to adapt to change and proactive in implementing process improvements.  Cultivate and mentor best-in-class IT teams, articulating business goals to secure buy-in and enhance performance. Partner with business leaders across the enterprise to align objectives and achieve interdivisional synergies.  Multiple career wins include success directing global/national cross-functional deployment teams, commanding network-related projects, and generating business growth through opportunity identification and customer-focused selling strategies. CORE COMPETENCIES Business Continuity Planning Budget Management Security Analysis Planning & Analysis Project Plans & Timelines Vendor Management Staff Mentoring & Training Troubleshooting & Problem Solving Systems & Network Management PROFESSIONAL HISTORY AT&T GLOBAL BUSINESS SOLUTIONS, Charlotte, NC 2013 - 2016 Senior Project Leader/Supervisor  Spearheaded the successful delivery of a full client services suite to Computer Sciences Corporation’s (CSC) international customer base through effective leadership of a multinational global team.  Integral in driving seamless project execution by distributing work assignments and ensuring adherence to all client procedures prior to project initiation.  Facilitated client sales teams in increasing services and responding to opportunity leads by providing sales support.  Resolved over 90% of trouble-tickets by implementing a new team consensus process and increasing accountability.  Improved proper use of AT&T tools 100% and decreased project implementation times approximately 20% (4 business days) by training staff.  Boosted business growth 15% by creating presentations to demonstrate engineering team roles/capabilities, actively helping close sales, and providing remote consulting services to clients. COMPUTER SCIENCES CORPORATIONS (CSC) - division acquired by AT&T, Charlotte, NC 1999 - 2013 Global Business Service Manager (2008 - 2013)  Commanded a broad-based area of responsibility, spanning North & South America, Europe, Middle East, and Africa (EMEA).  Drove client-centric solutions and compliant on-time, under-budget projects by collaborating with the business sales organization.  Oversaw a profit/loss center, comprising project implementation staff from four different countries (predominantly North American and European regions).  Captured project implementation efficiencies and cost-savings by assisting senior management develop policies and processes.  Strengthened perception of company as a knowledge organization while enhancing delivery, resource management, and workload alignment by building relationships with local sales and service delivery executive management in each region.  Turned risk-taking into opportunities, including proven mitigation processes, leading to reductions in delivery lead times.
  • 2. ERIC MAURICE MCCAW Professional History Continued Page 2 of 2 9816 White Cascade Drive | Charlotte, NC 28269 704.953.6994 | emccaw@gmail.com  Improved production approximate 20%. Network Engineering Network Project Manager, CSC (2002 - 2008)  Supported key corporate accounts, including Delphi Corporation, Zurich Financial Services, Sun Microsystems, Kroger Company, Air Products & Chemical, Armstrong Company, and United Technologies (UTC).  Seamlessly transitioned new accounts to CSC’s business model for new customers, involving network communication, service level agreements, escalation procedures, and notifications.  Identified customer security policies and subsequently ensured CSC adherence to said policies and practices.  Consistently managed projects to budget and schedule, adhering to long lead-time for capital acquisition.  Ensured project transparency by keeping team and customer informed via a comprehensive communication plan, including regularly scheduled conference calls, weekly status updates, and weekly bi-weekly manager/customer meeting.  Confirmed operational procedures were well communicated and executed by effectively collaborating with the account management team and client.  Boosted sales by advising customers on applicable technologies and service offerings.  Assisted in developing cost-analyses to determine return-on-investment.  Successfully migrated Zurich Financial Services and other clients into CSC's mode of operations, both on time and under/on budget.  Achieved an average 13% in budget savings. Network Engineering Services Manager, CSC (1999 - 2002)  Improved workflows and productivity by developing and implementing uniform processes and procedures for networking staff.  Determined corporate process and procedure applicability within account configuration through critique and review.  Enhanced connectivity and system uptime by working with other frameworks to ensure new technology implementations.  Provided project management of all account network projects, continuously working to improve customer satisfaction.  Orchestrated project plans and work breakdown schedules to support effective project management and project completion.  Managed customer relocations to new office facilities, including proposal request preparation (RFP), vendor sourcing and relations, and progress/status monitoring via meetings. Earlier Career Summary: Team Leader/System & Network Administrator, EPRINDE CENTER  Systems and Network Consultant,Hewlett-Packard Company EDUCATION & PROFESSIONAL DEVELOPMENT  Bachelor of Science in Mathematics with Computer Science Options, The University of North Carolina at Charlotte  Six-Sigma (Green Belt)  ITIL Foundation  Training:800+hours of company-sponsored and personal financed training  Technical Skills:UNIX  OpenVMS  Microsoft Office Suite  TCP/IP  Cluster Systems  Client/Server Systems ASSOCIATIONS National Technical Association  Project Management Institute  Optimist International – Hidden Valley Club  American Youth Soccer Organization  Anita Stroud Foundation, Former Treasurer  West Mecklenburg High School, Former PTA President