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ROGER RAMOS IIIVice President & General Manager
EXECUTIVE SUMMARY
"Roll up your sleeves" and "get it done" leader bringing over 20 years of experience in
establishing operational optimization across industries in both national and international
operations. Recognized for talents in strategy development and providing corporate vision.
Converts strategic plans into tactical reality. Team approach in guiding organizaitons to drive
growth and maximizing EBITA.
Offers innovative solutions to operational challenges and incorporates decisiveness to
implement solutions while minimizing risk and maximizing performance.
Expert in transforming strategic plans into tactical initiatives for national and
international programs.
Motivator and coach combining business acumen with analytical depth to align
operational efficiencies with corporate goals.
08-2014 - 08-
2016
Vice President & General Manager (DataPath, Inc.)
GM Custom System Products, Field Service
As Vice President and General Manager of DataPath's Americas Custom
Solutions and Global Field Service P&L, responsible for delivering success in
the design, production, and field services for the full array of hardware and
software that DataPath U.S. delivers to clients both domestically and
globally. A member of the DataPath team since 2005, steadily progressed
through leadership positions of increasing responsibility, having served
previously in roles such as Vice President of Global Field Services, Vice
President & General Manager Americas. Top notable efforts include:
Financial Contributions:
Field Service Engineering business growth by 3X, estimated
approximately 400M
Expansion of product footprint (global) approximately 30M
Reduced COGS by approximately 3M
Top Secret Clearance.
2009 - 2014 Director Field Service Engineering (Rockwell Collins Government
& Site Lead Duluth SatCom)
Rockwell Collins
(SatCom Duluth Divested)
Responsible for multiple organizations:
Field Service Engineers Rockwell Collins Government Services
Network Operations Center (NOC) Duluth, Georgia
Training and Documentation(SatCom)
Cyber Security
Software (MaxView) Services
Integrated Logistics Services (SatCom)
Duties include:
Responsible for developing strategic planning for organizational
development initiatives: Talent Management, Performance
Management, Change Management, Training, Organizational Design,
Examine and Integrate Acquisitions.
PROFESSIONAL EXPERIENCE
Atlanta , Georgia
678-232-8867
rogerramos3@icloud.com
 linkedin.com/in/roger-ramos-iii-
960b65
CORE
COMPETENCIES
Strategic Transformations Lead
National / Global Operations
• Organizational Development •
Business Management • Mentoring •
Team Development
Operations Management • Employee
Relations • Team Building •
Motivation
Personnel Recruitment •
Communication • Standards
Development • Customer Relations •
Diversity
Consensus Building • Continuous
Process Improvement • Executive
Presentations • Project Management
Operating Infrastructure • Quality
Improvement • Relationship
Management • Continuous
Improvement
Partnerships • Market Expansion •
Vendor Management • Budget
Allocation • Policy Development
EDUCATION AND
CERTIFICATIONS
Communicate and coordinate the organization's strategic vision.
Interface with senior leadership.
Develop strategic plan for overall growth of the organization.
Participate in sales meetings and regional sales meetings; Responsible
for assisting in the development of international business.
Responsible for the prioritization of resources to focus on work necessary
to meet operational objectives and business unit goals.
Manages programs and program budgets.
Work through other leaders to ensure that customers are informed of
preventative maintenance and calibration of equipment and systems.
Ensure that other leaders provide user applications and engineering
support and recommendations for new and existing equipment with
regard to installation, upgrades, and enhancements.
International work force of over 350 employees that support products
and systems in over 25 countries. Top Secret Clearance.
2005 - 2009 Vice President Services
DataPath, Inc.
Vice President Datapath (4 years)
Acquisition( Rockwell Collins)
Command field service operations and direct staff of 250 employees in 10
countries focused on providing 24X7 support to clients with mission-critical
applications. Originate and implement departmental business plan
encompassing budget planning and management, goal setting, resource
allocation, problem resolution, progress reviews, results measurement, and
mid-course corrections. Establish and enforce organizational standards to
ensure quality customer service and system maintenance. Cultivate
relationships with customers. Develop, mentor, and motivate team
members through focus on career and skill development; communicate
organizational values, strategies, and objectives. Determine staff
assignments; plan, monitor, and appraise results. Contribute hands-on
expertise as needed.
Financial Contributions:
Grew departmental revenues from $20M to $55M in 3 years through
organizational realignment and focus on core processes.
Saved hundreds of thousands of dollars in operating costs through focus on
continuous process improvements.Operational Highlights:
Expanded field service organization from 80 to 250 employees through
recruitment and retention of quality personnel.
Reduced employee turnover from 30% to 8% through communication,
staff development, and promoting culture of enablement and
empowerment.
Increased customer satisfaction from 70% to 95% by establishing and
enforcing quality standards.
Energized and elevated rapidly growing organization through
establishment of core processes, and a renewed focus on strategy,
results, and culture.
Enhanced corporate operational performance through
creation/development of dedicated departments for Training,
Information Assurance, Customer Service, and Logistics Engineering
Honorable
Discharge
1985 - 2005
Various (Test Pilot/Operations Manager/Production Control)
Various
Served in the United States Armed Forces. Several locations CONUS, and
UNITED STATES MILITARY (MARINE CORP &
ARMY)
Master of Business Administration
– General Management, Emory
University's Goizueta Business School
Master of Science in Quality
Systems Management, The National
Graduate School of Quality
Management
Bachelor of Science – Professional
Aeronautics, Embry-Riddle
Aeronautical University
CONTRIBUTIONS
Lead organization through
multiple business cycle
operations over a decade of
organizational flux that includes:
Divesture alignment and
support
Acquisition alignment and
support
Lead distressed asset to
positive EBITA and Top Line
Growth
OCONUS included Philippines, Japan, Germany, Korea and Iraq. In these
assignments performed in various roles including Production Control
Officer, Operations Manager, Safety/Risk Manager, Logistics Manager,
Developer of Training, Quality Control/Quality Assurance Manager,
Maintenance/Logistics Coordinator, Policy Developer, Procurement
Manager, Maintenance Test Pilot and Medical Evacuation Officer.
2011 - 2013 Master of Business Administration
Emory University-Goizueta Business School
General Management
1992 - 1998 MS Quality Systems Management, Business Management
National Graduate School, Quality Management
Quality & Customer focus.
1992 - 1998 BS Aeronautics, Professional Aeronautics
Embay-Riddle Aeronautical University
Aeronautical Generalist.
EDUCATION

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Roger ramos iii visualcv_resume

  • 1. ROGER RAMOS IIIVice President & General Manager EXECUTIVE SUMMARY "Roll up your sleeves" and "get it done" leader bringing over 20 years of experience in establishing operational optimization across industries in both national and international operations. Recognized for talents in strategy development and providing corporate vision. Converts strategic plans into tactical reality. Team approach in guiding organizaitons to drive growth and maximizing EBITA. Offers innovative solutions to operational challenges and incorporates decisiveness to implement solutions while minimizing risk and maximizing performance. Expert in transforming strategic plans into tactical initiatives for national and international programs. Motivator and coach combining business acumen with analytical depth to align operational efficiencies with corporate goals. 08-2014 - 08- 2016 Vice President & General Manager (DataPath, Inc.) GM Custom System Products, Field Service As Vice President and General Manager of DataPath's Americas Custom Solutions and Global Field Service P&L, responsible for delivering success in the design, production, and field services for the full array of hardware and software that DataPath U.S. delivers to clients both domestically and globally. A member of the DataPath team since 2005, steadily progressed through leadership positions of increasing responsibility, having served previously in roles such as Vice President of Global Field Services, Vice President & General Manager Americas. Top notable efforts include: Financial Contributions: Field Service Engineering business growth by 3X, estimated approximately 400M Expansion of product footprint (global) approximately 30M Reduced COGS by approximately 3M Top Secret Clearance. 2009 - 2014 Director Field Service Engineering (Rockwell Collins Government & Site Lead Duluth SatCom) Rockwell Collins (SatCom Duluth Divested) Responsible for multiple organizations: Field Service Engineers Rockwell Collins Government Services Network Operations Center (NOC) Duluth, Georgia Training and Documentation(SatCom) Cyber Security Software (MaxView) Services Integrated Logistics Services (SatCom) Duties include: Responsible for developing strategic planning for organizational development initiatives: Talent Management, Performance Management, Change Management, Training, Organizational Design, Examine and Integrate Acquisitions. PROFESSIONAL EXPERIENCE Atlanta , Georgia 678-232-8867 rogerramos3@icloud.com  linkedin.com/in/roger-ramos-iii- 960b65 CORE COMPETENCIES Strategic Transformations Lead National / Global Operations • Organizational Development • Business Management • Mentoring • Team Development Operations Management • Employee Relations • Team Building • Motivation Personnel Recruitment • Communication • Standards Development • Customer Relations • Diversity Consensus Building • Continuous Process Improvement • Executive Presentations • Project Management Operating Infrastructure • Quality Improvement • Relationship Management • Continuous Improvement Partnerships • Market Expansion • Vendor Management • Budget Allocation • Policy Development EDUCATION AND CERTIFICATIONS
  • 2. Communicate and coordinate the organization's strategic vision. Interface with senior leadership. Develop strategic plan for overall growth of the organization. Participate in sales meetings and regional sales meetings; Responsible for assisting in the development of international business. Responsible for the prioritization of resources to focus on work necessary to meet operational objectives and business unit goals. Manages programs and program budgets. Work through other leaders to ensure that customers are informed of preventative maintenance and calibration of equipment and systems. Ensure that other leaders provide user applications and engineering support and recommendations for new and existing equipment with regard to installation, upgrades, and enhancements. International work force of over 350 employees that support products and systems in over 25 countries. Top Secret Clearance. 2005 - 2009 Vice President Services DataPath, Inc. Vice President Datapath (4 years) Acquisition( Rockwell Collins) Command field service operations and direct staff of 250 employees in 10 countries focused on providing 24X7 support to clients with mission-critical applications. Originate and implement departmental business plan encompassing budget planning and management, goal setting, resource allocation, problem resolution, progress reviews, results measurement, and mid-course corrections. Establish and enforce organizational standards to ensure quality customer service and system maintenance. Cultivate relationships with customers. Develop, mentor, and motivate team members through focus on career and skill development; communicate organizational values, strategies, and objectives. Determine staff assignments; plan, monitor, and appraise results. Contribute hands-on expertise as needed. Financial Contributions: Grew departmental revenues from $20M to $55M in 3 years through organizational realignment and focus on core processes. Saved hundreds of thousands of dollars in operating costs through focus on continuous process improvements.Operational Highlights: Expanded field service organization from 80 to 250 employees through recruitment and retention of quality personnel. Reduced employee turnover from 30% to 8% through communication, staff development, and promoting culture of enablement and empowerment. Increased customer satisfaction from 70% to 95% by establishing and enforcing quality standards. Energized and elevated rapidly growing organization through establishment of core processes, and a renewed focus on strategy, results, and culture. Enhanced corporate operational performance through creation/development of dedicated departments for Training, Information Assurance, Customer Service, and Logistics Engineering Honorable Discharge 1985 - 2005 Various (Test Pilot/Operations Manager/Production Control) Various Served in the United States Armed Forces. Several locations CONUS, and UNITED STATES MILITARY (MARINE CORP & ARMY) Master of Business Administration – General Management, Emory University's Goizueta Business School Master of Science in Quality Systems Management, The National Graduate School of Quality Management Bachelor of Science – Professional Aeronautics, Embry-Riddle Aeronautical University CONTRIBUTIONS Lead organization through multiple business cycle operations over a decade of organizational flux that includes: Divesture alignment and support Acquisition alignment and support Lead distressed asset to positive EBITA and Top Line Growth
  • 3. OCONUS included Philippines, Japan, Germany, Korea and Iraq. In these assignments performed in various roles including Production Control Officer, Operations Manager, Safety/Risk Manager, Logistics Manager, Developer of Training, Quality Control/Quality Assurance Manager, Maintenance/Logistics Coordinator, Policy Developer, Procurement Manager, Maintenance Test Pilot and Medical Evacuation Officer. 2011 - 2013 Master of Business Administration Emory University-Goizueta Business School General Management 1992 - 1998 MS Quality Systems Management, Business Management National Graduate School, Quality Management Quality & Customer focus. 1992 - 1998 BS Aeronautics, Professional Aeronautics Embay-Riddle Aeronautical University Aeronautical Generalist. EDUCATION