1. GAYLE A. CHARBONNEAU
1650 Shadow Ridge Ct APT #8 402-968-1138
Belleville, IL 62221 gayle.a.charbonneau@gmail.com
SUMMARY
Highly skilled Medical Coder and Health Information Management Instructor seeking an opportunity to perform
or train individuals in the medical billing and coding field. Previous instructional and medical experiences
includes operating in the capacity of a Health Information Management (HIM) Instructor at a vocational career
college and as a Medical Records Director. Thorough knowledge of ICD-10-CM, CPT, and HCPCS medical coding
as well as CMS-1500 claims completion for insurance billing processes.
SKILLS
 Instruction/Training/Coaching/Developing— Ability to accurately perform medical coding and to clearly
convey information and instruction to others regarding correct identification of diagnoses and procedures
 Electronic Medical Records— Instructional and personal use of MediSoft and eMedsys medical software
technology
 Medical Terminology— Thorough understanding of medical terminology with the ability to accurately
abstract medical information from written documents for insurance and coding purposes
 Written and Oral Communication— Superb interpersonal, oral and written communication skills to
effectively communicate in a positive manner
 Leadership/Accountability— Inspire and set the example for professional conduct. Over 20 years
managerial experience in customer service industry
 Detail Oriented— Complete focus and attention to detail and thorough/timely completion of work tasks
 Critical Thinking/Problem Resolution— Ability to analyze information and use logic and reasoning to
identify solutions or approaches to problems
 Active Listening— Giving full attention to what other people are saying, taking time to understand the
points being made, and asking questions for clarification
EXPERIENCE
Home Depot, Belleville, IL 62226 November 2015-Present
Customer Service Cashier
 Cheerfully greet customers and ensure all needs are met
 Quickly and accurately enter items into POS system
 Effectively inform customers of advantages to opening a Home Depot’s Consumer Account and assisting
in the application process
 Tender all forms of cash, credit/debit and gift card payments
IntelliTec Colleges, Colorado Springs, CO 80910 January 2012-April 2015
Health Information Management (HIM) Instructor
 Produced highly skilled, employable graduates using various teaching methods and demonstrations
 Achieved recognition as Employee of the Quarter by faculty supervisors
 Provided hands on training for the utilization of Electronic Medical Records
 Explained and demonstrated principles and procedures for ICD-9-CM, ICD-10-CM, CPT, HCPCS medical
coding and CMS-1500 insurance form completion
 Observed and evaluated students’ performance, behavior, and social development
 Proficiently completed all supervisor assigned tasks prior to required deadlines
 Prepared, administered, and graded tests and assignments to evaluate students’ progress

2. GAYLE CHARBONNEAU Page 2
EXPERIENCE
IntelliTec Colleges, Colorado Springs, CO 80910 January 2012-April 2015
Externship Coordinator
 Located externship sites for student’s to receive hands on training in their field of study
 Conducted on site visits to ensure student needs and learning experiences were being met
 Evaluated and offered positive feedback regarding student performance
 Effectively resolved any concerns/problems regarding student or medical facility participation
Louisville Care Center LTCF, Louisville, NE 68037 February 2007-July 2008
Ward Clerk; Medical Records
 Protected patient confidentiality and security of medical records by following HIPAA regulations
 Reviewed records for completeness and accuracy by ensuring records contained all relevant medical
information and authentication (signatures)
 Compiled, typed, and distributed memos and faculty meeting notes
 Purged, closed, and stored medical records according to state guidelines
 Conducted inventory counts and ordering for all nursing and office supplies validated accuracy of
invoices
Home Health Care, Anna, IL 62906 October 2003-November 2006
Medical and financial caregiver for elderly parent
 Provided day to day care regarding medications, meals, cleanliness, safety, and emotional support
Premier Orthopedics, Colorado Springs, CO 80907 April 2001-October 2003
Medical Records Chart Prep/Front Office Administration
 Prepared paper medical records to ensure information was accurate and complete for patient visits
 Accurately filed documents into records utilizing alpha filing system
 Contacted insurance companies to obtain authorization for treatment prior to office visits
 Assisted coworkers at front desk reception when needed; performed data entry, received copays,
verified patient demographic and insurance information, and scheduled follow up appointments
EDUCATION
IntelliTec Medical Institute; Colorado Springs, CO 80919
Associates of Occupational Studies in Allied Health; Health Information Management
VOLUNTEER
9 News Health Fair, Colorado Springs, CO 81910
Sandcreek High School, public flu vaccines, Colorado Springs, CO 80910